s Identity app not working? crashes or has problems?

s Identity Status

Last Updated on 2024-08-06 by Erste Bank und Sparkassen

I have a problem with s Identity

Are you having issues? Select the issue you are having below and provide feedback to s Identity.

Fix my App Errors

👨🏻‍👩🏻‍👦🏻‍👦🏻
82 User reports:
App has problems

User reports 82

⚠️ Most reported problems ⚠️

Not working

48.8%

25.6%

Connection

14.6%

Crashes

8.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of s Identity Problems 😠👌🔥

- Garbage SPA that requires Javascript to function

- Cumbersome and complicated IT department

- Crappy photodiode-based hardware tokens that replaced paper TANs

Have a Problem with s Identity? Report Issue

Common s Identity Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot s Identity app on iOS and Android devices. Solve all s Identity app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

s Identity iPhone Issues and Solutions

s Identity iOS app crashes, not working, errors
s Identity iOS app network issues
s Identity on iOS has black/white screen

s Identity Android App Issues and Solutions

s Identity has errors/crashing/not working
s Identity server network connectivity issues
s Identity has black screen

s Identity iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever s Identity app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix s Identity app crashes or not working on Iphone (iOS):

Close and restart the s Identity app on iPhone
Update s Identity app to the Latest Version for iOS
Uninstall and reinstall s Identity iPhone app
Update your iPhone to the latest iOS version

Fix s Identity on iPhone unable to connect to server/internet connection issues::

To resolve s Identity network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix s Identity black/white screen (blank screen) on iPhone:

Follow the s Identity iOS app troubleshooting guide Here →

s Identity Android App Issues and Solutions

Fix s Identity not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent s Identity app issues:

Force Stop the s Identity App
1. On android, goto "Settings" » click s Identity app. » click "Force Stop".

Update s Identity to the latest version on PlayStore

Clear s Identity App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "s Identity app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch s Identity.

Fix s Identity unable to contact server/ s Identity internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click s Identity » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got s Identity » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch s Identity on android.

Solve s Identity black/white screens issue on Android:

Follow the s Identity android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Erste Bank und Sparkassen, developers of s Identity.

100% Contact Match

Developer: Erste Bank und Sparkassen

E-Mail: george@s-servicecenter.at

Website: 🌍 Visit s Identity Website

62.5% Contact Match

Developer: Entrust

E-Mail: support@entrust.com

Website: 🌍 Visit Entrust Identity Website

About this app

Login to George & co with your s Identity the smart way: Start signing in or log into internet banking and confirm this action in your s Identity app. Download s Identity App and then start the change of the login & signing method in George via PC/MAC (settings). Or start the activation in the George App at the product info screen. Available even with fingerprint or face recognition for login and signing. Get your activation code for Telebanking Pro from your administrator or your account manager. At the end of this process you generate the activation code for sIdentity . Everything else is done automatically. Get started now.