Civic Identity Wallet app not working? crashes or has problems?

Civic Identity Wallet Status

Published by Civic

Verify your identity with Civic. Securely share your identity information only
with parties that you trust.

I have a problem with Civic Identity Wallet

Are you having issues? Select the issue you are having below and provide feedback to Civic Identity Wallet.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Civic Identity Wallet app

- Some parts of the signup process and UX could be improved

- Unclear if personal information will be shared with IRS.

Have a Problem with Civic Identity Wallet? Report Issue

Common Civic Identity Wallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Civic Identity Wallet app on iOS and Android devices. Solve all Civic Identity Wallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Civic Identity Wallet iPhone Issues and Solutions

Civic Identity Wallet iOS app crashes, not working, errors
Civic Identity Wallet iOS app network issues
Civic Identity Wallet on iOS has black/white screen

Civic Identity Wallet Android App Issues and Solutions

Civic Identity Wallet has errors/crashing/not working
Civic Identity Wallet server network connectivity issues
Civic Identity Wallet has black screen

Civic Identity Wallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Civic Identity Wallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Civic Identity Wallet app crashes or not working on Iphone (iOS):

Close and restart the Civic Identity Wallet app on iPhone
Update Civic Identity Wallet app to the Latest Version for iOS
Uninstall and reinstall Civic Identity Wallet iPhone app
Update your iPhone to the latest iOS version

Fix Civic Identity Wallet on iPhone unable to connect to server/internet connection issues::

To resolve Civic Identity Wallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Civic Identity Wallet black/white screen (blank screen) on iPhone:

Follow the Civic Identity Wallet iOS app troubleshooting guide Here →

Civic Identity Wallet Android App Issues and Solutions

Fix Civic Identity Wallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Civic Identity Wallet app issues:

Force Stop the Civic Identity Wallet App
1. On android, goto "Settings" » click Civic Identity Wallet app. » click "Force Stop".

Update Civic Identity Wallet to the latest version on PlayStore

Clear Civic Identity Wallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Civic Identity Wallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Civic Identity Wallet.

Fix Civic Identity Wallet unable to contact server/ Civic Identity Wallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Civic Identity Wallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Civic Identity Wallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Civic Identity Wallet on android.

Solve Civic Identity Wallet black/white screens issue on Android:

Follow the Civic Identity Wallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Civic, developers of Civic Identity Wallet.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Civic Technologies, Inc.

E-Mail: [email protected]

Website: Visit Civic Identity Wallet Website

73.91% Contact Match

Developer: Hypermine Ltd

E-Mail: [email protected]

Website: Visit Hypermine Ltd Website

About this app

Securely share your identity information only with parties that you trust. • Access permissioned DeFi markets with vetted counterparties. • Log into websites and apps without a username or password. Civic collects data for legal and identity verification purposes only. Civic does not sell user data to third parties. Verify your identity with Civic. Civic conforms to all GDPR and CCPA regulations. If you have privacy concerns, or would like to obtain a copy of all personally identifiable information stored by Civic, contact support@civic. com. Email support@civic. com or visit support. civic.