COVID Defense app not working? crashes or has problems?

COVID Defense Status

Published by Louisiana Division of Administration

COVID Defense is an easy-to-use app created by the Louisiana Department of
Health. COVID Defense protects your privacy while helping protect you from
COVID-19.

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Common COVID Defense Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot COVID Defense app on iOS and Android devices. Solve all COVID Defense app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

COVID Defense iPhone Issues and Solutions

COVID Defense iOS app crashes, not working, errors
COVID Defense iOS app network issues
COVID Defense on iOS has black/white screen

COVID Defense Android App Issues and Solutions

COVID Defense has errors/crashing/not working
COVID Defense server network connectivity issues
COVID Defense has black screen

COVID Defense iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever COVID Defense app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix COVID Defense app crashes or not working on Iphone (iOS):

Close and restart the COVID Defense app on iPhone
Update COVID Defense app to the Latest Version for iOS
Uninstall and reinstall COVID Defense iPhone app
Update your iPhone to the latest iOS version

Fix COVID Defense on iPhone unable to connect to server/internet connection issues::

To resolve COVID Defense network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix COVID Defense black/white screen (blank screen) on iPhone:

Follow the COVID Defense iOS app troubleshooting guide Here →

COVID Defense Android App Issues and Solutions

Fix COVID Defense not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent COVID Defense app issues:

Force Stop the COVID Defense App
1. On android, goto "Settings" » click COVID Defense app. » click "Force Stop".

Update COVID Defense to the latest version on PlayStore

Clear COVID Defense App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "COVID Defense app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch COVID Defense.

Fix COVID Defense unable to contact server/ COVID Defense internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click COVID Defense » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got COVID Defense » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch COVID Defense on android.

Solve COVID Defense black/white screens issue on Android:

Follow the COVID Defense android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Louisiana Division of Administration, developers of COVID Defense.

51.85% Contact Match

Developer: Maryland Department of Health

E-Mail: [email protected]

Website: Visit COVID Defense Website

63.64% Contact Match

Developer: VDH

E-Mail: [email protected]

Website: Visit VDH Website

About this app

By adding this free app to your phone, you join thousands of people helping to protect one another from COVID by knowing if you've been exposed. COVID Defense protects your privacy while helping protect you from COVID-19. COVID Defense is an easy-to-use app created by the Louisiana Department of Health. You will get an alert if you are in close contact with someone who tests positive for COVID-19. The COVID Defense app was built using an open-source project developed by PathCheck Foundation.