Pulceo app not working? crashes or has problems?

Pulceo Status

Published by BPCE on 2023-06-07

Grace à l’application Pulceo Mobile de Caisse d'Epargne, pilotez votre
solution « Pulceo » depuis votre mobile. Vous avez accès aux services
suivants : Consultez les soldes et écritures de l’ensemble de vos comptes
dans toutes vos banques gérées dans votre solution « Pulceo » Visualisez et
validez l’envoi de l’ensemble de vos remises bancaires Contactez votre
banque par mail ou par téléphone Avec Pulceo.

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Common Pulceo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Pulceo app on iOS and Android devices. Solve all Pulceo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Pulceo iPhone Issues and Solutions

Pulceo iOS app crashes, not working, errors
Pulceo iOS app network issues
Pulceo on iOS has black/white screen

Pulceo Android App Issues and Solutions

Pulceo has errors/crashing/not working
Pulceo server network connectivity issues
Pulceo has black screen

Pulceo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Pulceo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Pulceo app crashes or not working on Iphone (iOS):

Close and restart the Pulceo app on iPhone
Update Pulceo app to the Latest Version for iOS
Uninstall and reinstall Pulceo iPhone app
Update your iPhone to the latest iOS version

Fix Pulceo on iPhone unable to connect to server/internet connection issues::

To resolve Pulceo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Pulceo black/white screen (blank screen) on iPhone:

Follow the Pulceo iOS app troubleshooting guide Here →

Pulceo Android App Issues and Solutions

Fix Pulceo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Pulceo app issues:

Force Stop the Pulceo App
1. On android, goto "Settings" » click Pulceo app. » click "Force Stop".

Update Pulceo to the latest version on PlayStore

Clear Pulceo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Pulceo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Pulceo.

Fix Pulceo unable to contact server/ Pulceo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Pulceo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Pulceo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Pulceo on android.

Solve Pulceo black/white screens issue on Android:

Follow the Pulceo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at BPCE, developers of Pulceo.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Turbo SA - Groupe BPCE

E-Mail: [email protected]

Website: Visit Pulceo Website

About this app

Avec this app Mobile, vous profitez d’une application simple, pratique et sécurisée. this app Mobile est disponible pour tout client abonné au service this app. Grace à l’application this app Mobile de Caisse d'Epargne, pilotez votre solution « this app » depuis votre mobile. Pour bénéficier d’une assistance, contactez-nous à l’adresse banqueElectronique@caisse-epargne.