Contact Passport Photo Support

I would give it zero stars really. I used this app once before for photos. They were fast and efficient. Even though they charged me twice because their app had an error, they refunded me the difference. But I had to email them after checking my bank account. Even though It was during the pandemic but it arrived in a timely manner. I used it again and have been waiting now for 14 days with no arrival!! I’ve emailed them a couple of times and they keep saying this or that. Even asked for the order number and payment receipt. *Sigh. After I ordered the photos, Dennis sent me an email asking to rate their app and service, what a nerve. I thought I’ll wait to see if the photos arrive in 3 business days.... well 14 days later and It has not and I have not heard back from anyone. They emailed to say they’ll refund I’m not sure if they meant the $10 or the $5 or both. Because the app charged me twice. Again! I’ll check my account to see if all monies were refunded. Now we have to go to UPS anyway and the passport application process had been delayed. And to add that we are pressed for time. Very disappointing. And passports aren’t cheap, who knew getting your photo done could be so stressful. (Especially when you’re trying to juggle your family and work).

I’ve been having problems with this company. I paid for photos and to have it mailed to me. I never received the pictures. They then tell me to print it myself. I don’t think there is someone that retouches them because the retouch is so off. My skin and hair color doesn’t even match me. Then they said I have to get an official letter saying that the passport denied my picture. But I never received a picture. I’ve been getting the run around. They won’t refund me but instead tell me I can submit someone else’s picture (like friend or family) that would like to get it done. I can’t even get mine down right, why would I suggest someone else to them?!?! App is not worth it and has been a waste of time. Better off going to Walgreens or a place that does passport photos. Had no choice but to give them 1 star.

I needed to renew my passport so I went to Walgreens and took photos, but it was horrendous photo. It did not look like me and the photos had pink cast. So I used a couple of different photo apps. There service was very bad. They charged me but did not send me photos or one company did but it was not passport photos. I tried to call and emailed them but no reply to me. I was exacerbated. Fortunately, I found Photo AiD, Now I can renew my passport. Thanks to Jessica and Pauline. They were very professional. Now on, whenever I need photos, I will use this Photo Aid app.