Contact Picsart AI Photo Video Editor Support

Been using this app for a while and I really liked it. These days, though? I’ve started hating it. So: the paywall. I get that Picsart needs to makes money with the gold subscription, but seriously?? Putting features that used to be free behind the paywall? It’s absolutely disgusting. I went to change the background behind my icon and wanted to use a photo from Unsplash because I really like their photos. APPARENTLY, you need the gold subscription to use photos from Unsplash. And this used to be a free feature!! I had to literally go on Unsplash on Safari, download the photo I was originally going to use, and then download it onto Picsart to use as my background. These kinds of things have been the reason why I stopped using certain apps. At this point, the only reason why I’m still using this app is because of the stickers and layering of photos and what not. Everything else like filters and fonts? I go to Phonto and Prequel. At least they have a better and wider range of filters and fonts for free on there than on Picsart! If Picsart starts changing more things that make it hard for me to continue using the app, I will delete this app and go find another one to do my editing on. And do not give me the whole “we’ve made additional features premium now” and “we offer a free version of Picsart for you to use” because that will just frustrate me more and give me a bigger headache than I already have.

I’ve had this app for SEVERAL years now and it did what I needed to do with small paint tool edits, occasionally adding text to make my own memes, etc. Never used it for much other than that but it was perfect for what I needed it for and had great other options I’ve seen for editing photos. Today I attempted to do what I normally use this app for, coloring something with the draw tool and adding my own text to the image, but I couldn’t do ANY of that without paying for a subscription. TWO features that are standard on quite literally ANY app out there to do with photos and they’re forcing me to pay to save my photo. These two features don’t even SAY “gold membership only” like the rest of the paid features do, I had to edit my photo completely to find out that I wouldn’t be allowed to have it. I understand wanting to make money, but to block the most minuscule of features behind a paywall that doesn’t exist on any other app is ridiculous. I read another review addressing a similar issue and the developers responded that “there will always be a free version of picsart” as if letting us slap a basic sepia filter on a photo is seriously what we downloaded an entire app for. This app has gotten GREEDY and i’m beyond disappointed. DONT get this app for simple stuff, you’re better off editing things on your instagram story maker. Absolutely ridiculous.

I’m very upset and confused with why when I edit a photo by adding quite a few text boxes which is what I have to do for what I want in the photo and of course, there’s a photo limit even with the gold feature and then I have to hit apply so then I can add more text boxes but like I’d say around the 3rd round of hitting apply there’s a terrible horizontal line through the middle of the photo that cuts off a row of pixels and it just looks horrible. I have no idea why it’s there but even when I save the photon my camera roll, it won’t go away. It just cuts off the entire photo and the line looks like a row of pixels just disappeared and the two sides meet in the centre and you can very clearly tell. I know for sure that it’s not something that I did at all! And I definitely know for sure that it’s not the blue line that’s supposed to be there that marks where the centre is. It’s more like a seam where the two halves meet up after a row of pixels have been cut. I tried paying for gold to see if it’s just some dumb feature that makes you pay for it to be removed. but no. The line wouldn’t go away at all after having to hit apply a few times for different rounds in adding text boxes even with paying for the gold feature. And I don’t even get how I have an “image limit” even when I payed for having gold!