Contact Lightroom Photo Video Editor Support

Just like Photoshop on my computers Adobe has its own peculiar ways of doing the most simple tasks. After using Photoshop for 20 years you’d expect to have little difficulty with the Lightroom App. When you use most programs - even an OS - there is no so-called learning curve. But with Adobe you are bound to be surprised when you realize how difficult they make it to do the very simplest of things. Adobe makes things difficult to show you how fancy or scientific it is. I just opened Lightroom and am finding there is no way to get pictures out of it once Adobe captures them. I can delete an album of Adobe’s choice but not one stinking picture of my choice. It doesn’t even have to be deleted just removed from Lightroom. There are so many apps that do the same things easier and better it’s hard to justify Lightroom. On my computers I’ve always had Photoshop and Paint Shop Pro. Since Photoshop costs ten times more you’d expect it to be the best choice. Not unless you prefer doing everything the hard way. Paint Shop Pro is not perfect but I can do everything Photoshop does in a fraction of the time. I’m not even sure why Lightroom exists. And when it comes to iPhone there are so very many apps that are easier and give better results. The Bottom Line is avoid anything Adobe like the plague.

I was very excited for this app and been successfully using it for a few months now. My husband and I went to Aruba for our honeymoon and this app helped make our pictures absolutely magical and beautiful and all was well until today when I decided to upgrade to premium account to have access to more cool features. Once I upgraded I jumped back in one of the photos to edit it as the app crashed all of a sudden. When I got back into the app I found all of my albums and pictures that I spent hours and hours working on were gone. I thought it must have been a mistake because there were no warnings or signs that something like that would happen. So I went online in hopes to find an answer and to my disappointment I found an Adobe Lightroom forum where other people posted the same issue. Apparently lots of people had the same issue and said that customer support was no help at al. This is absolutely unacceptable and terrible user experience. I will pursue to escalate this to make sure other people don’t fall into the same trap, but for now beware that if you upgrade and decide to spend your hard earned money on this app it will silently and irreversibly erase all your old photos and presets.

Wow. This is the first review I have ever written anywhere, on any site, and it’s warranted because the most recent LR update is beyond awful. It shows that the app creators have literally no idea how their app is being used. The ability to share the photo directly from the photo into Lightroom is gone. Why would you remove that feature? Now, you have to manually import the photo which is cumbersome and requires several extra clicks. Worse, all of my personal presets have been moved into a buried folder that requires several clicks to get to, and the presets themselves look totally different, as if they are not compatible with the new version of the app. Overall, I cannot think of a worse redesign for what was truly a great app. I would love to hear from other reviewers about any other photo editing apps out there that can serve the same purpose, as I can’t imagine continuing to use this app with these new changes. The creators of this app should strongly consider keeping the bug fixes and reverting to the old version of the app while figuring out a way to fix this awful mess they have made.