Contact Google Photos

Contact Google Photos Support

Published by on 2023-02-14

About: Google Photos is a smarter home for all your photos and videos, made for the way
you take photos today. “The best photo product on Earth” – The
Verge “Google Photos is your new essential picture app” – Wired “Upload
the pictures, and let Google Photos do the rest” – The New York Times •
FREE UP SPACE: Never worry about running out of space on your phone again.

How to Contact Google Photos Customer Service/Support

Google Photos Contact Information

Listed below are our top recommendations on how to get in contact with Google Photos. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Google Photos. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Google LLC

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Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google Photos Website

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Privacy & Terms:

Reported Issues: 22 Comments

4.7 out of 5

By Hussain Pathan

5 months ago

Recovery my photos

By Richard W. Lewis II U.S. Navy Retired

6 months ago

I need to get all mt photos, but see you people at Google do not care

By Diana

6 months ago

Missing all the photos from my trip to Morocco Dec. 2027- Jan . 2018. HELP!!

By Aleece Ricks

7 months ago

We ordered a photo book on Sep 24, 2022, Order number 403080970835714904927. The binding is not done well and the pages are falling out. We got an email there were production issues, can we get another book ordered please?

By Dhiraj kalita

9 months ago

Plz help me 🙏😢🙏 my all photos are delate in my email plz rechover my photos because it's important for me 🙏🙏🙏🙏🙏🙏

By Karen Tobin

9 months ago

Ordered 2 canvas photo prints on 28th July and still haven’t received them. Having tried to track them it just says that they’ve been dispatched to Royal Mail. I would like to know when they are due to arrive please. I’ve been round and round trying to find out and am now quite frustrated by the lack of information. Please advise. Thanks, Karen Tobin

By Lorena Carassai

10 months ago

I took a once in a life time trip. As I was running low in space in the back up in google I made in case my phone was stolen, I deleted FROM GOOGLE PHOTOS AND NOT FROM MY PHONE the videos I had recorded. BUT Google photos for some reason ALSO ERASED THEM, SOMETHING THAT WAS PRIVATE AND ON MY PERSONAL PHONE. I don't really want to know excuses about the synchronicity and the way it works now -it has never been like this before and I have been a user for more than a decade-, surpassing my right of intimacy. I need you to GIVE ME BACK the videos that you have erased ON MY PERSONAL PHONE. I don't think that this is Legal. What can I do?

By Lynette Hamby

1 year ago

I ordered photos through Google to be processed by at local Walmart. Received email from Google that t hey we're ready. Went to store. No order. No order #. I keep getting emails that I haven't picked up my photos but they aren't at the store #403437263315747913352 42 photos • $10.50 plus tax. Please help. I'd really like to have them

By Cynthia Dunbar

1 year ago

Brought photo book last night and this am got a notification that shipping is free til Mother's Day! REALLY Would like to have this offer ed extended to me.

By David William Finley

1 year ago

I ordered photo prints from Google photos over 2 weeks ago tracking information is wrong nobody knows where my prints are

By Sk suraj

1 year ago

I want to restore my one recently decided document videos permanently deleted

By Lori Donahue

1 year ago

I placed an order for 64 photos. They came and they are all blurry and dark. How do I get a refund for this terrible processing job?

By Suraj

1 year ago

I want to restore my one recently decided document

By Anita

1 year ago

Placed 3 different orders for pictures and haven’t received them. Placed Sep. 21 and 26 2021. Tracking number doesn’t work so can’t track them. Google has no customer service phone number. It’s ridiculous


1 year ago

I ordered photos on Sept. 20, 2021 and they shipped on Sept. 22, 2021 and I have not received them yet. Please put a trace on them and let me know what happened. I cannot put a trace on them because I am not the sender. I tracked them until Sept. 23, 2021 but that is all I got. They seem to be lost.

By Joseph Moreno

1 year ago

My photos are missing from google photos. I need to restore them ASAP. Please, thank you.

By Lucy Waghorn

1 year ago

Deleted an album that had an error loading the photos and now my photos are gone completely. I've checked the bin and archive and they're also gone from my device. I'm livid.

By Silvana Dănăilă Guidea

1 year ago

Hi. I would like to receive details on sending the order made on June 1, 2021, by me- Silvana Dănăilă Guidea Bucharest, 020187, Romania, mobile phone (+ 40) 742 919 496, for 1 Photo Album with normal covers and 43 sheets. -No command-400860664606901864877 -Economic Shipping Code Deutsche Post LY186440225DE -paid price- 146.25 RON. Thank you

By Julie Montpellier

2 years ago

I want out of Google photo- I read it was the best for making photo albums and downloaded it to give it a try. Unfortunately it is sucking my storage when I already store ( and pay for) cloud storage. I’m begging you to help me stop this on my devices!

By 12346744763423

Like a virus on my phone

I hate google photos. I was really excited to try it. I backed up all my photos from my phone to Google photos. Unfortunately I couldn’t scroll through my photos to see any of them. There’s apparently a glitch where when scrolling through photos the app forces you to scroll all the way back to the top so you can’t ever look through your photos. This continued even after I upgraded my phone and deleted and re installed the app. Nothing fixed it. Finally, I decided to take all my photos from google photos back on to my phone so I can upload them to iCloud instead. Of course when you try to do that often you don’t even get the option to even save photos to your device/phone! And when this happens you have to restart the app. And then when you finally do download images from google photos to your phone in the slowest way possible so the app doesn’t crash the photos are out of order and a complete disorganized mess of photos. Oh, and I’m now trying to delete photos from google photos and it is also deleting those photos from my iCloud even though I disabled syncing. So I’m STILL trying to figure out how to delete photos from google photos (and be done with google photos altogether). I’ve never even written a review for an app in my life but this app is terribly painful to use and even more painful to break up with. I regret ever using google photos. Hours of my life wasted trying to recover my own photos. Useless.

By Strangermelissa

Great app until.... $$$$$$

This app is amazing, I’ve lost important photos before when I’ve updated my phone a couple of years ago, then I found google photos that constantly keeps all your photos and videos in the cloud so you never have to worry about loosing them again! This app is a game changer compared to iCloud that has just a tiny amount of space, and you need to purchase more space to adding photos, and that was the best part about google photos, it was free. And as a student with student loans I don’t have a lot of extra money to spend it on extra cloud space, especially when the money could go towards food or actual space in the real world like my rent. But I’ve gotten the news that google will now be charging for more space, and I’m absolutely devastated I’m using this service as of now, ( while it’s still free), but I can’t guarantee that I’m going to keep using it once I need to purchase more space, like what’s making me purchase google photo space, when if I was gonna purchase more space I could buy Icloud space, and have it be way more convenient and without all the extra steps of uploading my photos then deleting them off my phone and opening another app on top of my Apple photos? It’s just not practical and I’m very sad that I’ll most likely have to move from google photos once I run out of space. Rip free google photos, you will be greatly missed.

By StaceyT6

No flexibility

Google photos is an all or nothing app. Either it backs up all your photos, every single one, or none at all. Sometimes I use a screen shot as a quick reference for a few minutes then delete it from my phone, but then it’s still in the google account. It’s extremely frustrating to go back delete them from google, especially because that too is difficult to do. There’s no easy way to scroll through and delete quickly. You either have to view them from a small thumbnail and hope you’re not deleting something important or take a long time looking at each one and having to click multiple times to delete 1 photo. I am trying to free up space on my phone so deleting photos is supposed to be the easy choice since I have them backed up to google. However it either gives me option to delete ALL of the photos off my phone or none at all. There are still plenty of pictures I would like to keep sorted in the folders I created on my phone for quick reference. I’ve heard the argument “well they’re still on your phone you just have to open google photos instead of your regular photos.” This is of no use if you are somewhere with spotty or no internet connection. The app is not user friendly, the interface is not clean, and the way it sorts photos is of no real use to me. There should be extensive settings where I can toggle on and off different combinations of options.

Have a Problem with Google Photos? Report Issue

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Why should I report an Issue with Google Photos?

  1. Pulling issues faced by users like you is a good way to draw attention of Google Photos to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Google Photos customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Google Photos.

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