Contact Prisma Support
Published by Prisma labs, inc. on 2023-10-05 About: You don’t need to be an experienced photo editor to turn photos into
captivating digital art. Why? Because there’s Prisma for it! With the Prisma
photo editor, it’s easy to unleash the artist within and go from average photo
to mesmerizing edit in seconds!
Recognized as the App of the Year in 2016
Prisma has a constantly growing community of over 120 million users all over the
world.
How to Contact Prisma Customer Service/Support
Listed below are our top recommendations on how to get in contact with Prisma: Photo Editor, Filters. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Prisma: Photo Editor, Filters. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Prisma labs, inc.
48% Contact Match
Developer: Prisma Labs, Inc.
E-Mail: [email protected]
Website: Visit Prisma Website
More Matches
Contact Prisma Labs! Or Contact SupportNeed help using Prisma Labs? Try their Help Center now!
Prisma Labs in the News!
Social Support and Contacts
Prisma Labs on Facebook!
Prisma Labs on Twitter!
Prisma Labs on LinkedIn!
Privacy & Terms:
Reported Issues: 26 Comments
By Sean
8 months agoHeyo, you guys charged my card this year for annual premium membership. I'm not recieving premium membership, in fact your app keeps asking me to pay for premium membership, keeps showing me ads, and not giving me access to premium membership. What's the deal? I've been attempting to resolve this for about 2 months now.
By Lu Anne
1 year agoHi, i have enjoyed Prisma until now. It starts to upload an image, then goes black. What is the fix?? Thanks
By Donna Griffin
1 year agoI didn’t order this app and not able to remove the subscription! Take it off. I don’t use stuff like this.
By Jennifer
1 year agoI did NOT order this!!! I WANT MY MONEY BACK!!! THIS IS 100% FRAUD!!!!!! I DID NOT AUTHORIZE THIS CHARGE!!!!
By Christophe
2 years agoMy ALL time favorite app! This app actually got me through COVID! Daily 10 K+ step walks and Prisma’ing my photos in my apartment alone upon return. Lately it keeps crashing and won’t load my photos! Please help immediately! A concerned subscriber, Christophe…
By Evelyne Elangwe
2 years agoCancel my subscription, I don't see the need of this app. Cancel my subscription! Don't enter my account again
By Deborah Goffena
2 years agoI paid for the year subscription in August of this year 2021. The app disappeared so I downloaded it and now it does not recognize that I paid for a year and wants me to sign up again.
By Diane
2 years agoI like prisma. I paid for the subscription. One thing went wrong. I cannot change the intensity of the filter when I put my finger on the photo because the intensity arrows don't show 0 to 100 percent any more and the photo moves left right or up and down so I cannot adjust it. Can you tell me how to get my photo from moving? Also I am not able to use HD. Thanks
By Lyubov Mikityansky
2 years agoI would like to cancel Prisma program ASAP because I tried to understand what program is it,but I am not going to pay membership... Please respond. Thanks
By Nor
2 years agoFUCK YOU PRIMA!!!! SCAM APP!!!! MAY God bless your soul prima. THIS APP IS FRAUD.
By Robert Patrick Mrosso
2 years agoPlease cancel my subscription and refund my money
By Lalanthi
3 years agoPlease cancel my subscription ASAP and make arrangements to refund my money.
By Cheryl
3 years agoI have annual subscription. App is frozen. I’ve deleted and uploaded, still stuck
By Shari Boyett
3 years agoLike other customers, I wanted to try it out. I was told that I would get a notification when the trial was ending. I got NO notice, and have been charged for the year. I used the program for two days. It was/is not for me. I want my money refunded immediately!
By Marjorie Jane McClelland
3 years agoMy Prisma app freezes when opening on my iPad Pro since updating my iOS. I have subscribed to the premium service, but it still freezes.
By Margaret Meenaghan
3 years agoI want to cancel my subscription but I not able please advise
By Genevieve C. Wilson
3 years agoI want my money back ASAP! I have no knowledge of this app! I don't even use stuff like this
By Crystal Melson
3 years agoI didn't order your subscription and my card was billed twice i want my refund!!
By Cathy curtis
3 years agoI did not order your service
By Shreeja
3 years agoI downloaded the app for a two day trail and i was given no notification about the subscirption and automatically money was taken from my account , i want a refund soon, i do not want the app, this is total fraud,
By Bsnannz
3 years agoAfter free trail end, without remainder or not even otp, 2499rs was deducted from my account.. i cancelled my subscription immediately so I would like to request for refund.. this seems a scam.. atleast otp should be required for subscription.. please refun my amount as i cancelled subscription immediately
By William Britton
3 years agoI requested a refund after my card was billed. Two emails and no response. Refund my Visa card. I did not want the app after the trial. I contacted you Sunday 1/3-21 and Monday 1/4 with no response still. So I need to report this to the better business bureau?
By Lavanya Cr
3 years agoI need my subscription amount back..totally fraud u guys i have just downloaded app for to see..2days back but today i have lost 2499k rs return it back my amount without intimation u people has taken my amount hey simply give my amount back urs app is cheating customers this is the way u r doing and frauds return my amount back as soon as possible otherwise i will not leave u
By InfinityFields
Privacy, privacy, PRIVACY!!!
I wanted to try this App to see what kind of great photos I could create with the filters, but the first thing I was bombarded with was a Privacy Update that I must agree with in order to use the App. After reading about all the data this developer and their third party friends collect about each user who is using the app and what websites they go to, I decide to immediately delete this App. I have become more turned off by how developers are asking or better yet PUSHING users to give them free reign over collecting personal data about how you use the App, your device and what websites you choose to visit. This is not in my interest to give them this information so they can send me ads tailored to my interests. Guys leave my personal data out of your app or give me the choice to ban you from collecting it and I may use your app. However if you choose to force your customers to agree with something they are not comfortable with granting.... then you will obviously find less people willing to use your product. Count me as one of those people!!
By J.CASSEZZA
Immediately uninstalled
I’m sorry, but this new trend of requiring you be to commit to what I call the “timed release subscription” is spreading like wildfire, and needs to stop. Left unchecked there will eventually be no concept of a free app. Furthermore, I contend that the companies employing this technique are preying on the statistically probable percentage of people that either procrastinate too long or simply forget to cancel before the “trial period” ends. At the end of the day you shouldn’t have to commit to a subscription, time-released or not, before you’ve even had a chance to open and try the app. For this reason, when I install an app and am forced to agree to a subscription as soon as I launch it for the first time, I immediately uninstall it and leave this review; hoping to encourage others to do the same, and in turn begin, hopefully, to discourage developers from utilizing this scheme. EDIT: It was unclear to me how to use the app without subscribing, I couldn’t seem to get past the screen prompting me to choose a subscription.
By flerpy derps
Do you want my money or not
If you give someone a free trial to lure them into buying premium you don’t make it so hard! Howbout that? I think “hey I wanna try this out see IF I’ll pay for it first.” and of course it’s some ordeal that already requires my credit card before I even get it? At least make a faint attempt at seeming nice while promoting. “Hey hope you like it premium sure is good. If you end up liking it enter your information we’ll get you taken care of” you might say- I should not have to even think about paying for a free trial. I should think “wow now that I’ve tried this I sure do appreciate it and would like to pay for it.” What a colossal failure of customer retention! I should be asleep by now but I’m waiting to figure out and barely expressing my frustration toward trying to attach my credit card to a FREE TRIAL. Your vanilla version by the way is pathetic and I will hereby delete it. You can expect no premium from I nor anyone else who wishes a free trial and is discouraged at first glance.
Have a Problem with Prisma: Photo Editor, Filters? Report Issue
Leave a comment:
Why should I report an Issue with Prisma: Photo Editor, Filters?
- Pulling issues faced by users like you is a good way to draw attention of Prisma: Photo Editor, Filters to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Prisma: Photo Editor, Filters customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Prisma: Photo Editor, Filters.
Stop Ridiculous Charges.
Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.
Get Started now →
