Contact VSCO Support

by Ggesoff

Not sure how new this layout is, if my app just now updated an old update or if this is brand new, but the new layout of the app is HORRIBLE. It is in no way, shape, or form user-friendly. I tend to dump a bunch of pictures into VSCO and then edit them, saving as I go. Now I have to scroll through my camera roll and I can only select ONE PHOTO at a time, I have to edit it right then and there, there’s no option to upload a bunch of pictures and then edit them later, and if I wanted to do that I would have to individually select each picture and “save to drafts” for every single one, scrolling back through my camera roll each time and THEN I can go to the SEPARATE “Drafts” tab to edit it. One of the worst parts of this whole feature is that if I select a picture and edit it right there in the “Studio - Camera Roll” tab, there is no way to save it to my camera roll AND save it to my drafts. So if I want to save it, I have to individually add it to my drafts, then change tabs, and edit/save it from there. If I want to edit it then save it from the Camera Roll tab, I have no way to go back and edit it later because it doesn’t go into my drafts, where it would normally be stored. I cannot emphasize enough, this update is HORRIBLE HORRIBLE HORRIBLE! I am so disappointed and know that VSCO can do much better — it’s as if no one thought these changes through. Very disappointed. Please go back to the old setup.

by Glittttttterbom

This used to be my favorite social media app because it has never been related to likes or the amount of followers you have. I have been using VSCO for over 6 years now and recently the quality of the app has GREATLY depleted. I am constantly having issues with cropping my photos. I woke up this morning to see my app had updated and that all my Journals were removed. I looked up online and found that VSCO has gotten rid of the journal section for good starting today. I have 6 years of photo journals on this app, that are now all deleted. They creators said this change happened because journals are not creative and they want to keep this a creative space. Well I have been using journals to group photos together like an online scrapbook. Along with that I am an artist and use them to keep track of my progress, so remind me why that isn’t creative enough for you? I am so upset by the removal of journals and all my hard work on keeping my journals up to date with good captions is now gone. The least they could have done was give a warning about this so I could have saved them before they got completely removed.
And worst of all I tried contacting the VSCO team to see if there is a way to recover my journals and they have zero information on their website on how to get in touch. Not even an email.

by Picture Press

Like many others that have written recent reviews, I have been a loyal VSCO user for years now and have the paid membership. I used to love this app, but the new update is super confusing. I liked uploading a bunch of my favorite photos into the studio and then batch editing. It used to be so easy, but now it’s very convoluted and hard to copy paste edits across photos and make sure they are all consistent before saving a copy to my camera roll. Please revert and listen to your user base. :(

Update: maybe I am missing something but I HATE that it now asks me to “modify photo?” and then saves over the raw photo in my camera roll with the applied edits. I like keeping my raw photos separate from edited because as editing styles change I know I always have the original preserved for use at a later date. In addition, there appears to be a weird bug where an edited photo looks different in the studio then when you actually open it in edit mode. The last version of VSCO was perfect; please please please revert. I’ve had to switch to the Lightroom app because I hate this update so much. I assume VSCO is trying to save money because server space for everyone’s photos and edits was too costly. I would rather pay more for the old app than deal with this new update. Please fix, how many bad reviews will it take?