Contact Photo Lab Support

by ChoseCarefully

I never signed up and said that I wanted pro it says that a day before the three days is up I’m going to be charged for pro?? Nothing in the apps store said that that was going to be happening to me and when I tried to cancel it via Apple support (Which is what your app tells a person twhich is what your app tells a person to do To avoid being charged) there’s no subscription yet ! So your statement saying “it’s best to cancel two or three days before you’re charged for your subscription “ makes no sense there’s no subscription posted yet because I haven’t been charged because of the free 3 day trial. rest assured I haven’t uploaded a photo, I haven’t create an account , I haven’t used your app in anyway shape or form other than to open it up to see how to cancel this subscription ! I don’t wanna fall into a free three day anything and then be charged after that! I am going to uninstall it immediately and I expect not to be charged . I feel like it was very deceptive.

Sent from my iPhone

by Jhjjhhsbjdndbbf

I made I really nice and I as I was trying to save to my camera roll the photo lab decided to put there water mark on the corner of photo covering up some of the text I have written. They will not let me remove without getting premium, I am not getting premium just so I can remove a water mark that shouldn’t be on my work in the first. If you are going to make me have your water mark on my photo at least let me move it around so it’s not directly in the edit I want to be able to see all the things in my edit and your water mark is now in the way. It also made me log with my instagram account and I thought that was really inconvenient because I have multiple accounts and I can’t log onto all of them just one. Other than those two things the app was pretty easy to use, photo lab I would suggest you getting fonts for typing. One last thing is every time I pressed a new filter to see what it looks like on the picture an add would pop up with no way to get it off and with all this I got really annoyed with your app which is why you deserve a 1 star review but I decided to be a bit nicer and give you 2 stars.

by Stressedmermaid

i've had this app for a while and it’s mostly really cool! the effects are fun and and unique, and the a.i. stuff is accurate. people were always asking me “omg how did you do that?!” about my profile pics i made on photolab!

now, however, there are some changes. the features are still great, but i am being BOMBARDED with almost nonstop ads to update to the premium paid version of the app. why can’t i just say “no thanks” and then be able to load a single photo without a full-screen ad ??

what makes it even more obnoxious is that these full-screen ads tend to have a tiny “x” to close that actually takes some hunting to find - like, it’s not just in the top left corner. i assume this is so i have to stare at the ad for longer and be enticed or something ?? but it literally just aggravates me so much i’m deleting the app.

i would even understand if it was maybe just like one ad each time you open the app. and it was simple to close out of the ad. but i’m to the point where i can’t even go through the step of editing/loading a photo without being interrupted with an ad like the ones i described above.

normally i don’t leave reviews on stuff, especially not long/bad ones, but honestly this problem is irritating enough that the app is not worth using to me. which is a shame, because otherwise it’s super cool.