Princess MedallionClass Status

can't up load passport info date of birth and expiration date?

App forces my phone to use accessibility controls for vision impaired..

Locks up after Android app upgrade

Can't load security photo

I can't access the cruise personalizer, neither on the phone app, nor on the web version. I just get an error message

Hi The App will not let me save my complete personal information screen. I leave on Saturday. Can you help please? Yours Roger Daw

Can't input my personal details as it won't save. I have already done this but some details have disappeared

I can't get the app to download

Having problems uploading security photos in app. I have an Android phone.

I can't download the app for my samsung 10+ from the play store. I press install but app doesn't install. help!

App just hangs as "Loading" when using many features.

I am encountering “our servers are having issues, please try later..” this has been going on for last 4 days. I am not able to log in even though this was ok before.

Can't enter Travel Information. Arriving at port by coach on day of departure. Insists I enter a date before journey starts. Trying for hours but it won’t work.

Can't enter Travel Information. Arriving at port by car on day of departure. Insists I enter a date before journey starts. Am I not allowed to drive 100 miles on the morning of departure?

App will not let me save my personal information. Save button is gray.

I cannot save my personal information as the save button does not highlight.

When completing information for myself I've not had any problems but to try to complete anything for my husband I keep getting "something went wrong. Please try again later." I've been trying for over a week and I keep getting that same error for him.

The app will not install on my Samsung Phone or Tablet. It goes through the download but aborts st install.

I am unable to either take a photo or upload one for my wife. I was able to take my own photo without any problem. Error message: Unable to save the information. Please try again later.

The Save button will not highlight and I am unable to save my personal information. I am therefore stuck, and I am unable to progress

Can get Medallion app but it will not save any of my information when I put it in. Tried for both my husband and I.

App won't link booking number to account

Several weeks ago I downloaded the app and set about providing all the required information. The app then showed that we had achieved Green Lane status. Then a week or so ago, and for no explicable reason, it suddenly reverted to Blue Lane status and the tick was removed for Personal Information. Yet the five items under Personal Information ar still all showing ticks. Very confusing and totally frustrating with no information on how to fix the situation.

What a disaster! Taken ages to understand and try and complete on a small screen iPhone. Several attempts to change international code for phone number to one that is not listed. Continually "Loading" Lets hope its better once on board. P&O (part of Carnival) computerized system is not much better. Not surprised at Carnivals low share price when they cannot even design a user friendly app

Loading … loading……..loading……,,,,,,,,,,,,,,,,, Wtf!!!!!

Now that I'm back onshore, the app is totally screwing up my phone. How do I REMOVE this app! I can't uninstall it and I want it GONE!

Medallion Class App on iPhone does not load, just get the "turning circle". Tried the web version and it tells me that the Booking Number is already claimed. Absolute disaster!!! I may cancel this cruise and go back to Norwegian.

I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. Since it is an app I don't use Chrome and it's buttons to print from. Please, a line by line instruction guide? Thanks.

The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised.

Will not save info. Once entered and saved

My wife and I have advanced to Platinum status on Captains Circle Membership. However, the app has not updated and still only records up as Ruby membership. Have called numerous numbers and went around the world only to eventually come back to the original operator

W After downloading co ved images will not save

Worthless app and website. Receive error message "something went wrong, try again later." WTF? A multi million dollar company with two bit IT system! Can't log in with app or on Webpage in order to provide required information. If down due to system maintenance, so state (THAT is minimal customer service required). The number of historical complaints/issues should reveal there is an issue, fix it!

I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Please advise how to edit and enter the correct birthdate.

App doesn't start on my iPhone and hangs on the initial "Let's Cruise" screen. Tried restarting the app and restarting the phone with no success. Have used the app successfully on previous cruises OK. Phone is iPhone 12 Mini with up-to-date IOS. App is also up-to-date. App is working OK on my wife's iPhone 2020 SE

Every time I try to upload Covid or save it, it does not work

Je ne peux pas prendre ma photo. Le lorsque je touche l'appareil photo, ça m'envoie sur les photos dans mon téléphone. Merci de m'aider.

I cannot link my booking number. Still no help after reporting this issue by phone 2 weeks ago.

Cannot complete travel information re boarding time and emergency contact as save button remains grey

The only way I can get out of the app is to turn my phone off. Seems to be no way to swipe or click out Also now doesn’t come up with a link to wife’s details, now I’ve filled mine in (And that was a nightmare) Not an improvement HELP please

Your app will not accept my booking number please advise thankyyou

Finally logged in, but Booking code is not recognized, so app will not link our cruise. Unable to proceed. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor).

I had no problem setting up my account on the medallion app when we try to link my husband’s medallion to our boarding information nothing is happening will not allow to go into my preferences or link account

Two things , tried to upload vaccination cards , says it still pending , can’t go forward , Alamo tried to look later to double check , app just says auto logging Can’t move forward from that

My app no longer shows me as green line. It freezes every time I try to access anything.

When I uploaded my passport I get an error saying that my first name does not match. Booking name was Brenda My passport shows my first and Middle together Brenda Ann Ann is my middle so my passport is correct The app cannot understand that the middle name is the second name that appears when the passport is scanned. The app just spun saying loading and I had to kill it

Your medallion app won't upload my covid vac proof

I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Ugh.

Unable to complete personal nformation. Will not let me save. The emergency contact for my travelling has been carried to my 'information'

Showing up on a new Android phone, with a cruise that has been cancelled. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything.

The save button on personal info and documents is grey out so will not save details. Therefore I can’t complete the check in process.

I am unable to download my covid vaccination results onto the app. It keeps saying that these are pending and not acceptable.

Save screen is grey in personal information and won’t let me save

Previous message had wrong email address: Unable to complete personal information and emergency contacts sections on medallion app! Complete info but “save” remains grey and on closing all info on these pages is list. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Still no go! Not a happy 80 yr old chappie! Your help to a resolution required!

Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. Not a happy 80 year old crappie!! Your advise & resolution required !

I have not been able to download the app from Google Play. I have tried for 3 weeks now to now avail. It just keeps downloading and never downloads. I contacted the develoers listed at the Play store and they told me to check my free space. I have more than the 2 gb required. My phone is an LG6 running Android 9. Can you help me? Thank you.

My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. How can this be resolved? She deleted the app and re-installed it but to no avail

My information won’t save on the app

Everything on my Medallion app works except when I click on the dining for reservations I get endless loading but nothing ever comes up

I cannot upload photos for a cruise starting August 12th I cannot enter numbers of postcode for payment method credit card entry My upload of covid vaccination proof still says "waiting approval" after a month I am running a Samsung phone but have also tried on a windows pc

My husband's (John Wegley) info is on the app but I have totally disappeared. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. Very frustrating! Booking # 3CDDDL

Cannot save personal information, cannot scan documents, cannot upload a credit card….. the worst app in the world. I am currently using IPhone 11

Unable to update address details specifically postcode. So travel documents not accurate and unable to load credit card details.

The save screen is grey and won't let me save details, upload documents or save my companions photo or documents, I have deleted the app and reloaded to no avail, are we able to bring all our documents for boarding

Can't download photos of me and my wife on the app .Also cannot put our COVID vaccination certificate info on the app .can we show the actual paper certificates when we board .can you please help thanks

I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. What do I need to get it to save the information?

My booking and ship was changed to another ship and booking number. Medallion App stills has the old booking and ship. I deleted the App from my Iphone and i-cloud and re-installed. It still comes back with the old information. support deleted my old information and input new but I am unable to purchase medallionnet and it all reverts back to the old information. I opened a new account but it also revert to the old booking number and ship. Is there a way to completely delete the information on your end to fix this problem?

I entered the wrong birthdate and it won't let me edit the information. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \,

My personal information appears to be incomplete. When i complete the info, i cannot click save.

I'm putting all my information in so I can get in a faster line. But it won't allow me to save it, it is gray. Can't click on it

Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money .

I can't upload my covid cert

Why is my COVID pass still pending 3 days before the sailing date ?

Booking number 3NHJ7J. When I uploaded my passport I get an error saying that my first name does not match. Booking name Rene Passport name RENÉ My partner has same problem. Booking name Glynis Middle name. Barbara Surname Salzer. Passport GLYNIS BARBARA SALZER. How can I fix the error. Thank you. Pass

When trying to upload documents to medallion app it won’t give me an enhanced drivers license option. (Only passport option). I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska.

tried to upload Covid pass. we are not young but usually manage these things. don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. although our passes are on our phones I printed the passes off. can't do mine. the health app won't let me finished did my husbands. There must be a easier way of checking in.

Photo of my vax card will not upload. Error message “pending” It has been “pending” for 4 days.

White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. I have a receipt for it. Went in to find out why and screen went blank and white. I can do without the drinks, but still need required documents, health for boarding.

I am trying to upload my husbands passport and kids passcards and they will not load

The last part to complete my requirements is the photo...not working for me.

The app just keeps saying there is a problem and to try again later. It lets me on the app but can’t do anything once I’m on.

I installed the Medallion Net app before boarding no issues. Now I am on board the Caribbean Princess. The Medallion app opens. However app says loading but never completes process?

Cannot link my booking, the error is No booking number found

It’s not allowing me to enter personal info.

I have spent 2 hours trying to get the app to load my info? Why will it not take my full name as given on the passport? Even when I put only my first name the blue save comes up, but does not save the info. This app makes me not want to cruise with Princess. I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer.

Not able to download app. Keep receiving message that it will download later.

Expected to be able to take a security photo and can't. Tried to download an existing photo. Can't do this successfully. Saved photes do not appear in my profile. App extremely slow and crashes regularly. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. So much for relaxation. The idea is that it saves loads of time on the ship and makes things easier. Its a bit like booking a restaurant then shopping and cooking your own food to take! Upgraded wearables but app would not accept payment. It is a pain to navigate and certainly not fit for purpose.

Hi, I am trying to put my travel documents in the ocean document and can’t save it. I have tried doing it manually and scanning but to no avail. Please advise what I can do. Thanks Bev

When I try to scan passport it doesn’t work. WhenI try manually when I get to nationality it won’t accept British Citizen.

Won't load wearable page to order my items.

As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. Their Help Desk lady in UK couldn't login with my details. At their suggestion I tried logging in on the Princess.Com site with same details. It didn't recognise anything again.

Can not save personal information. Save button stays gray. Can not get to green line.

Cannot save changes to Personal Information.

this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly

The medallion class app does not work. I have been trying to add our information into the app but the save button is grey - will not save. Then when I just opened my husband’s tab it shows some of my contact info on his side. The app will not load onto my iPad or open on my laptop for the web version. Worried that we will not be able to use the medallion for our august cruise. Help

I am trying to fill out the Travel document section. After scanning my passport and filling in the details, I press SAVE. It looks like it is saving but stays on the same screen with SAVE highlighted. If I try anything else, all information is lost.

Repeatedly tried to take security photo with no success. In addition I cant find the photo anywhere. Tried to photo my vaccination certificates, same result. This ranks as one of the slowest unfriendly apps I have ever seen!!

I cannt get my health status to open and boarding times .

Tried to log in for two weeks. Always get message try again later Unable to login. Please try again later..

I have been trying since March to link my cruise in the medallion app. I have called Princess Support about 9 times. Today I was told to check back in a month. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. I ask if the supervisor could call me back and I was told an infactic NO!

I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. How can I open it to allow me to input information for my cruise. The app won't load on our home computer either. It's windows 7. Help!

Cannot upload security photo, says try again later

this is quite possibly the worst app ever created. I've been trying to upload our security photos for over an hour. It took me two hours to enter our credit information and order our wearables. It took 45 minutes to enter passport info and update personal info. It crashes, it stalls, it randomly shuts down. This is over several weeks time. Get it sorted.

App will not accept my Florida enhanced drivers license. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! and still not get to go.

Can't enter in dates. The months and dates flash up and quickly disappears.

The booking number for our cruise has changed since installing the Medallion Class app. I cannot figure out how to update the app with our new booking number.

unable to find place to upload vaccine status, and other required info>

Can't enter in dates. The months and dates flash up and quickly disappears

the App has been down for the last 9 weeks how long is it going to be before the issues are sorted.

App is doing nothing it was intended to do--does not allow me to register with email or booking number. Very frustrating.

Have ‘white screen of death’ so cannot complete my personal details

Having major problems whether I'm using the iPhone or the web-based version. On the web version, I can't link my booking number. Can't link the booking number on the iPhone app either. Without that, you don't get very far. On the iPhone I edited my Personal Info & Documents. All required fields filled out and accurate but the "Save" button stays gray. Can't save. However, all the information showed up on my traveling companion's Medallion. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. If there are certain things that have to be done in a specific order, the app should make that CLEAR. I'm not a happy camper right now.

Very poor app. Inconsistent and does does not work with android smart phones. It does okay with my wife Iphone. We'll see how it works once on board. This app need a lot of work to make it useable. Can't load my photograph on it. Frustrating to use and had have customer service help with it. Even she had troubles.

I am unable to link my booking number to my medallion app

This has got too be the worst app I have ever tried too use. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. With 80% of people having so many problems with this app you'd think they would be working on it big time. such a waste of my time

Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Couldn't log in with password had to use book ref. Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. Not very good to say the least.

Won’t let me get past birthday Says server problems to try later

Can't upload security photos

Medalian app won't let me add my enhanced drivers license state. I'm from. Arizona. I add it in and it won't take. Won't let me save. This is under required documents section

Cannot log n to put my reservation number in