Truist app not working? crashes or has problems?

Truist Status

Published by on 2022-08-06

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Truist Mobile problems reported in the last 24 hours

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Not working


Reported Issues: 23 Comments

Aug 19 2022


By David
Aug 17 2022

Can’t capture a picture of check for deposit .

By Frederick Rice
Aug 08 2022

The mobile deposit feature dismissing from my Trust app. I have used it many times in the past, but today, it Justus not there. If I reload the app, will I lose any of the current settings or links?

By Don Shepard
Jul 22 2022

I can’t close out the app on my phone. Thanks

By Tony Simpson
Jul 18 2022

Even since Truist took over from SunTrust the service quality has nosedived. The app is useless. Poor layout, buggy and frequently unavailable.

By Ryan Kossack
Jun 24 2022

Mobile Deposit crashes EVERY time I try to take an image of the check. It's garbage and been happening for months.

By Richard L Lucia
Jun 23 2022

I can not capture a picture on my trust app for mobile deposits

By D Mehta
Jun 15 2022

The Truist phone app will not autocapture or allow me to manually capture a photo of my check. I have been unable to use the app's deposit feature.

May 09 2022

when i log in the app wont load it gives me jumbled letters

By Ruth
May 07 2022

The truist app crashes every time I try to take a picture of a check for mobile deposits.

By Josephine Smith
Apr 30 2022

I can not sign in very upset

By Joanna Farmer
Apr 22 2022

Truist mobile app will not let me deposit.

By D Mehta
Apr 15 2022

The app is not working for mobile deposit--it won't take a photo of the check and won't let me take a photo manually. So I can't deposit.

By Morris Mortensen
Apr 10 2022

can't login. Repeated attempts. would set up new online account if I could see how to do it.

By Jean Waldron
Apr 10 2022

I updated and sign agreement but not accept when I submit the agreement.
Also could not view my account statement
This was using my PC

By Wanda Ladd-Fulton Eller
Apr 06 2022

Im not able to log into Truist businees account on line. It ask me to log in with Sun trust first which i did sometime back. One problem is i have a personal acct also with suntrust. I was using face id on the mobile app. i can get into my personal acct but not the business acct.
How do i get help with using your telephone number does not resolve my issue, it just gets me going in circles. Terrible Bank transisition

By Daniel Morris
Mar 31 2022

Can't login since the March 27, 2022 rebuild. App version 1.6.0. Freezes upon entry and only shows "loading" prior to crash. Deleted and reinstalled app. Turned phone off and back on. No change.

By Larry W Yarbrough
Mar 31 2022

Can't login; it starts to login properly but then displays "Accounts & Cards" page and freezes.

By Stephanie Rogers
Mar 12 2022

Keeps saying access denied on both my mobile app and on the direct website. So frustrating. I am going to be changing banks very soon. I was with Suntrust over 25 years. They are now charging me fees on all my accounts, having log in issues since the change. I am going to go to Chase. If you have your mortgage with them, they don't charge you any fees on accounts from what I am told.

By Linda Faucette
Mar 08 2022

very slow, finally get to site, has taken my login twice, but no further.
Mobile app states "access is currently unavailable.

By Michael D Gogarty
Mar 05 2022

The Truist app for online banking doesn't start. I log in and after a couple of minutes the message can't reach server pops up. Frustrating.

By Ronald L Hampton
Feb 28 2022

I was only able to log in to online banking once and that was after I was asked to changed my credentials. Since then my credentials don't work and when I try to renew them I get this message " Security verification is currently unavailable. Please call Truist online support for assistance." I have tried online support via phone for several days and have even scheduled a call back from the branch but no one answers or calls back.

By Stephen Foye
Feb 25 2022

App will not work while using VPN.

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Common Truist Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Truist app on iOS and Android devices. Solve all Truist app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

  1. Truist iPhone Issues and Solutions

  2. Truist Android App Issues and Solutions


  Contact Truist Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Truist Financial Corporation, developers of Truist.

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Developer: Truist Financial Corporation

E-Mail: [email protected]

Website: Visit Truist Website

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Developer: SunTrust Banks, Inc.

E-Mail: [email protected]

Website: Visit SunTrust Banks, Inc. Website

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Take care of everyday banking, plus enjoy innovative features and smarter technology so you can achieve more.  * Get insights on spending, trends, cash flow, and unusual activity.  Looking for a better banking experience? You found it.  Feel more in control of your finances and plan with confidence—everywhere you go.  What’s better? Features that put you first and push you forward.  * Transfer between this app accounts or external accounts. 

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