Contact Princess MedallionClass Support

How do I log off my iPhone so I can login on my iPad?

How do I log off my iPhone so I can login on my iPad?

I have a friend scheduled to goon a princess cruise last year. I noticed that you cannot get into the personalizer until you download the Ocean medallion app on your phone. My friend does not have a cell phone. How can she register?

Concerning our booking to Spain & France departing Southampton UK 17th September 2022. I have contacted Princess by telephone and email several times and have not had our issue resolved. I booked and paid for Speciality Dining for 4 evenings and the remaining 3 with main dining, for some reason my husband is now, not showing on any of the bookings, if I try to re-ad him it is asking for another payment. Can anybody help me ?

Unable to download personal documents, it is loading and loading and never goes through. Very frustrating and time consuming.

Get the app download put in details says something went wrong try later been trying for 4 weeks now this a terrible app absolutely rubbish they will have to do it at dock as I am disgusted with it

this app sucks! Having issues uploading my passport, unable to speak to a real person and they want to charge me to answer questions online...

I can not update my personal information, and change security photo. It ask for information but not allow to save them. Such as emergency contract..... PLEASE HELP !!!

So very, very, very frustrated trying to complete our personal information. I do not know how many times I have entered the required information, save and it errors out with the message, must complete personal information. I’ve tried to do this simple (?) task on different days, can not complete! The reviews on this app confirms it is not a pleasant experience for most. I would like to talk on the phone with someone to help me do this so we will have the medallion prior to our cruise and be ride of this stress! My # 231-250-8557

It will not let me save neither my personal info (address, telephone number, email etc.), nor my husband's. It did allow me to upload our photos and passports info.

Have a android phone and the app opens then closes. Have deleted and reinstalled several times with no change. Hoping you do not need this app to board or function on the ship. Would prefer to not use it if its not absolutely necessary and this most likely will be my last cruise on a cruise line who requires a smart phone and app to cruise with them.

My Medallion Class app doesn't work. It won't let me link booking # - "No booking number found." If I try to add to a Journey by linking the booking number - "This booking is already part of your Journey." When I try to complete the Travel Checklist, I only see #1 Personal Information & Documents. When I click on that, it loads for a minute then says "You do not have any journeys. Select Link Booking to add one. When I click Link Booking it tells me "This booking has already been claimed."

Terrible App. Shows my wife's passport number but won't allow it to be "selected". Manually inputting data means you have to scroll back with over 850 clicks to get to birthdate. What a crock! This App is so bad that after almost 50 cruises with Princess I'm ready to move on.

( save ). message stays gray. Won’t let me save info

This app is terribly confusing. Sometimes it gives me all our information but other times it doesn't seem to want to work. My computer expert son had to load it for me, and he was NOT complimentary. I think I finally did everything right, including ordering our medallions but still haven't received them. I'm hoping they will be here in a few days because we are leaving for our cruise a day early to be sure to get there on time. Hopefully we won't have a problem boarding.

OMG! What is wrong with this dumb app? Last month's cruise worked perfectly. Now trying to upload travel documents to Medallion app for April cruise and it tells me that I don't have an upcoming Journey. So I follow instructions over and over again and get message that Booking # has already been claimed and the loop starts over and over. Sometimes technology just sucks. Please fix this ASAP before I start looking at other cruise lines.

For the past several weeks I've been trying get my Medallion app to work properly. Initially it took a couple chat sessions just to get the app to open, then when trying to upload travel documents it goes into "Loading" loop over and over. When it finally loads and I click on Travel Check List to upload documents it directs me to a page that says "You do not have any journeys. Select link and Booking to add one." I fill out the form with booking # and then it states that "this booking # has been claimed". When working with Princess Chat and after an hour of trying different solutions to fix the problem they gave up and said someone would contact me. 3 weeks and nothing yet! The interesting thing is the app does recognize me and the cruise I've booked and it allows me to upload my credit card info. So clearly they made sure the app works when it's in their best interest but not the traveler. This is really BS for a company as large as Carnival to introduce an app that isn't fully tested and then not making their web based site to do the same tasks.

Both my spouse and i have problems with the medallion app freezing up (all the time). On 12/14/21 i spoke with one of your reps by the name of Jason who put me on hold while he went to speak with tec support. After 35 minutes on hold the tec person told me you don't need your phone anymore until you are on the ship. This isn't true because I have to update my health records 24 hours prior to boarding. She was able to get on and told me that I was in the green lane and I attempt to get on the site and was still unable to. I have been a loyal Princess customer but this has been a stressful process and will be my last Princess cruise

I have cruise to Australia and back booked plus world cruise and I can not get this Medallion app to work it will load but then every time I scroll the screen up it just jumps back to the beginning if I do get another screen up it just jumps back to the beginning. Then it will just jump completely back to log in it is grate to computerize every thing but if it dose not work all it does is drive people away. We are Élite members and are very disappointed with the going live of this app. I have waited for hrs. trying to get help i can get through to sales but they just send you to support which never answer the phone. Help One other comment Princess major voyages are made up, primarily of elderly people how do you expect them to navigate a system that is not ready to go live.

Attempted to open one section, it tried to open, but 20 hours later it’s still indicating searching, and the app is locked up, can’t open any area.

App freezes. Claims info not logged in but it is. Hard to sign in. Am a Platinum and booked whole family for more than 7 thousand and want to cry over this debacle. Have been on three Carnival cruises recently and their HUB makes this Medallion app look like trash. Very disappointed ans research indicates no great improvement. Poor customer retention tool We are embarrassed as we have been big seller of Princess. Sad Sad Sad

We had problems but Princess just don't want to know all the blame was put on us or the phone or the operating system. I don't want to rely on my phone. We will not cruise with Princess again till they have an alternative. Most stressful holiday we have had. Don't use Medallion.

I am having difficulty downloading the app on my phone. Why cant we just fill out the required information on the website like before? Cruise vacations used to be simplified and stress free. It seems like this medallion class has complicated the whole process of getting ready for your cruise. What are the benefits? I never had problems making dinner reservations before all of this nonsense. Now you have to order a drink through an app? Give me a break. If this is the new standard, I may have to consider other vacation options.

Struggling to save data on app - including credit card details. Keep getting message that I should retry. Sailing on Oct 40th, and getting concerned.

I have spent many many hours waiting on phone, speaking to at least 10 different agents, telling me a different problem exists in the medallion and none of there instructions worked. After many years of sailing on Princess cruises I am so stressed out with the very terrible service and my cruise embarks in 3 days (Oct 15, 2021). The agent today told me to forget the medallion, it wasn't worth spoiling my trip and they can solve the problem when I am on the ship. I wish they had told me on the first phone call that I didn't need to use the medallion any way. I will definitely advise every one I talk to of the terrible service they will get from Princess agents.

I am unable to make a dinner reservation in the Crown Grill for 6 on 11/23 on Ruby Princess. I have gotten thru the prompts, however, the confirm button is inactive and grey in color, not bright blue. I have tried many time slots. What is the problem??

I put in the dining rooms on my cruises and they are now gone. This is the 2nd time that is happened on app, I will be on the majestic in december and symthony is gone again and in April on the grand the Michelago is now gone. Can you please advise why and if you are updating the app again.

Hi Booking Ref 2XVP2V I have downloaded app but unable to load any passport details through the app, keeps stating refer to princess cruises Message reads - "There was an error getting travel document recommendations, Please try again later" This is the message that I get all the time. Can you advise further on this as wondering how else to check in on this cruise nearer the time. Regards

I have downloaded the App onto my iphone and iPad, but as soon as I get to the logging in or sometimes passed that and onto the filling my name in it crashes on both. Is there a problem or is it me? My cruise is in 43 days and I need to import some information onto the cruise details. Best regards Martin

Cruise 2V5WGJ. I cannot add credit card info for Randon Clendaniel who is partner in the cabin. Please advise.

Medallion app won’t let my husband load a booking reference even though he is booked on it. Says not associated with the booking. Tried ringing but gave up.

The Medallionclass app is a nightmare. I booked with princess cruise to Alaska. Have spent hours on phone waiting for help. Because of Medallion app I will NEVER use Princess cruises as will advise everyone NOT to use Princess. I upgraded our cruise so we could not spend hours embarking. I was told if I didn’t use Medallionclass I would have to wait in long lines with people coughing and sneezing on me. I spent $2000 more and still can’t get on the site. My cruise begins on Sept 5 and still don’t have boarding pass.