SmartHub app not working? crashes or has problems?

SmartHub Status

Last Updated on 2025-01-21 by National Information Solutions Cooperative

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

66.7%

Connection

33.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of SmartHub Problems 🔥

- Can only use email address as user name

- Does not do two most important things

📋 2 Reported Issues:

Jessica Mccalpin 2024-02-23

It keeps saying error and will not proceed

Ed Sweet 2022-07-12

The Smarthub iPhone app is not lettimg me see the electric usage, it only shows water on the usage page - the electric meter is not listed. Worked a month ago, & I updated the app to see if that helped (no change) & I also cleared the cache. On the Home screen I can choose the electric meter, but not on the usage page. iOS 15.3, SmrtHub V 3.13

Showing 1-2 of 2 reported issues:

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Common SmartHub Problems & Solutions. Troubleshooting Guide

Table of Contents:

SmartHub iPhone Issues and Solutions

SmartHub iOS app crashes, not working, errors
SmartHub iOS app network issues
SmartHub on iOS has black/white screen

SmartHub Android App Issues and Solutions

SmartHub has errors/crashing/not working
SmartHub server network connectivity issues
SmartHub has black screen

⚠️ Troubleshoot | Fix Now in One Click

SmartHub iPhone Issues and Solutions

How to fix SmartHub app crashes or not working on Iphone (iOS):

Close and restart the SmartHub app on iPhone
Update SmartHub app to the Latest Version for iOS
Uninstall and reinstall SmartHub iPhone app
Update your iPhone to the latest iOS version

Fix SmartHub on iPhone unable to connect to server/internet connection issues::

To resolve SmartHub network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

SmartHub Android App Issues and Solutions

Fix SmartHub not working on Android, crashes, errors or is unresponsive:

Force Stop the SmartHub App
1. On android, goto Settings » SmartHub » click [Force Stop]

Update SmartHub to the latest version on PlayStore

Clear SmartHub App Cache and Data:
1. On android, goto Settings » Apps » SmartHub » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SmartHub.

Fix SmartHub unable to contact server/ SmartHub internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click SmartHub » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SmartHub » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartHub