Are you having issues? Select the issue you are having below and provide feedback to Keep Health.
- Unable to get notifications to work despite following all the steps and resetting it.
- Unable to access all features it goes to settings then back to time.
- First night it disconnected and had to re-set everything.
- Does not allow to change the metric units of measurement.
- Does not automatically sync to the app, have to open it up and allow the watch to sync to view the info.
- The watch itself is very lackluster in terms of functionality.
I can't seem to be able to get the app to connect to my watch it keeps kicking me out of the app²
app disconnects when I want to make any changes to device. have uninstalled several times.
Refuses to update. Just returns 'update failed' and continues with 'would you like to update?'
I have the keep health + watch , it is able to answer a phone call , text or messages ?? Also , what is the BLUETOOTH NAME , so I can connect .
There is a new update but when I try to update, it fails. I have Uninstalled the app and reinstalled. Nothing works.
Hello download the app yesterday 13.11.2023, for my smart watch Q19 pro 5633, I wear the watch to bed but this morning it didn't have any data on the sleep bit on the app and today I wanted to change the watch face I downloaded the one I liked and it started to install it but than got to a point and keep on saying failed to send so can you please help I have reset the watch and uninstalled the app and reinstalled it but with the same thing keeps happening failed to send thank you for your help and wait your reply thank you.
How do I enter calorie consumption
Background picture is failing to send I can't change the picture It starts to install then fails to send
I have two watches the same but they record steps differently. The older watch records far more steps than the newer model.
I have had a new phone & my keep health won't let me in. I can't remember my original password. I ask for a code but it will not accept it. My smart watch obviously is not working properly. What can I do.,?
My Keep Health app does not record my sleep accurately. How can I fix this?
I cannot get my watch to connect with my I phone device
Sport recording stops after 5 hours, how do I extend the recording time?
Hi I have a new smart watch that uses the keephealth app, the app has installed but whatever I do is annoying set up an account to use the watch - I am always getting a 'your network is unstable' message - I have tried mobile data only, WiFi only, cyber cafes, close proximity to satellite towers, but always the same
Good morning. A few days ago I bought an Aswee watch that works with your platform. I registered my username with my gmail account and put a password. Everything works perfect, until I try to share data with Google Fit, at that moment I get the following message: The app tried to access sensitive information from your Google account. To protect the account, Google blocked this access. Please help as it is essential that I can syncronize my watch with Google Fit.
Won't record blood pressure on day/ week/ monthly graph why????
I can't get the app to open once downloaded to my android
I got myself and my 2 young nephews a watch so I want to have several watches on my app how do I do that?!?!
I've got everything working but messages! I can get messages from non-contacts but not from contacts. Any ideas?
I don't know how to put my watch on sleeping mode
When I downloaded the app it needed a firmware update but tried now 3 thimes it won't update. This is an android device
GPS does not work
GPS does not work
As many others have stated, I do not receive the verification code so my device cannot connect to the app. It's obviously a common problem but there's insufficient troubleshooting or support for this app / compatible devices. What a pile of crap / rip off.
Upgrade failed Not receiving messages on my watch
When I try to sync it says device not connected. When I go to add device it says disconnect/unbind tracker from app. When I unpair it and pair it again it just goes through the same thing again in a loop.
Notifications not being pushed despite connection.
upgrade failed when i try to update the app
The summary page of the keep health app is working but when I go to the graphics it's not updating timely Only when I force stop does it update the graphics What am I doing wrong
Hello, I am having trouble with my sport record as it will only record 3 days of my walks, can you help please, I have a Redmi 1 phone ( new ) thank you regards mark
Complete guide to troubleshoot Keep Health app on iOS and Android devices. Solve all Keep Health app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 晓青 蔡, developers of Keep Health.
The health data displayed by Keep Health is not used as a medical judgment standard and is for reference only. Keep Health supports synchronizing your health data to Apple Health. this app APP is a software that manages exercise data, sleep quality, and event reminders. It allows users to better understand their physical conditions and set reasonable exercise goals based on their own conditions. Tip: Continue to use background GPS will greatly shorten the battery life of the phone. Please consult your doctor before making a medical decision.