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Listed below are our top recommendations on how to get in contact with COIN: Always Be Earning. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact COIN: Always Be Earning. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of XY - The Persistent Company
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It seems a recent update to the app has changed the layout of the app to where you cannot see the bottom of the screen within the app. On the main page, you’ll notice that the “mapbox” bar is now almost entirely cut off at the bottom. But what’s far more frustrating is that you cannot login to the app at all! When you go to sign in you’re able to enter email address and click the red “Next” buttom at the bottom of the screen, but then a pop up window opens which is is smaller in size than the page you were just on (looking at the top of the screen, you’ll notice that the new window doesn’t not line up perfectly with the previous window). So when you enter your passcode you cannot access the red “Login” button at the bottom of the screen. It’s totally cut out of the picture. You can swipe up on your phone and see just a tiny piece of the red “Login” button (so you know it’s there), but you cannot physically touch the button to login. So now I’ve been totally locked out of the Coin app and cannot mine or redeem my XYO holdings. Very frustrating. I loved the app until now. My premium membership renews this weekend so I had to go ahead and cancel that. I sure hope Coin gets this resolved quickly so I can get back to mining. Great app until this happened today.
BUYER BEWARE!!!!! Well, I thought this was something I could believe in? Until I went to purchase the sentinel which they advertise as only $12. No problem, seems reasonable, I’ll grab one. When you go through the purchase process the NEVER show you how much is being processed. 2 seconds later I see a $45 charge in my account. Ok, maybe it’s a mistake... I message all their social media accounts, email their “customer support” and ZERO response. Then I come here and read other reviews where the same thing has happened. Next I come to realize, because of reading said reviews that they auto signed me up for the HIGHEST plan on their system PRO... WITHOUT MY KNOWLEDGE!!!!! Turns out that’s why I was charged they high amount. Luckily, it was pretty easy to cancel the subscription once I found it, but they STILL GOT ME for $45 bucks which I am not happy about. I’d be careful with this one... seems beyond shady! Turns out this is a program we can not trust... unless they make the necessary adjustments. Which I hope they do, but probably unlikely!
I had over 9 million coins and I’ve been working this for 2 weeks. I woke up the day I was eligible to transfer some into an external wallet and I was at zero. All my coins gone!! And my coin app seems to be stuck because I’ve traveled back and forth to work and doctors appointments but I’ve geomined zero. I contacted customer support through email (the only form of contact), I’ve sent several emails actually and they’ve responded to me 3 times with suggestions that I’ve already tried multiple times because they were posted on the website. I’ve uninstalled and reinstalled numerous times. My app and phone are up to date as I have the iPhone 8 Plus and receive automatic updates. I’ve pressed the button on my sentinel to make sure it’s awake, and it is. I’ve checked and I only have one account. And all of the spelling for my account is correct. Does anyone have any suggestions or has this happened to anyone else? Customer service or coin support is MIA and I really need help.
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