Contact Trust Support

Before I downloaded this wallet I thought same thing with someone else think that it was pretty good . I don’t know that it is fraud or not . I purchased to buy BNB by my debit card via third party payment ( simplex payment) on last Friday. It took the money right away after submitted . However , it emailed to me and said that the transaction was canceled I will receive my money back within 3 days but I haven’t received any money until now . I emailed to them so many times but they just send me back automatically notes about policies transactions two times. No one took care my emails . Even I just would like to have transaction go through to have some BNB coin to switch to other coins again but no one was available to help my questions . I tried to click on BNb to buy again but it said unavailable so many times . It is frozen now. I know that the simplex payment is the third party but please tell them send back to me my money . With me only a few money that is ok for me to lose it . If they don’t return to me . I’m apologizing to you to give you 1 star because of it . Then I suggest that you guys don’t use the simplex payment for customers anymore if there are so many cases like mine. You guys will lose customers and the businesses in the future.

Well first someone hacked my account and taken one 101,000 tokens then they said they couldn’t recover them. Then I deposited more money in there and it’s now corrupted so then they said I would have to make a $513 deposite to find the new wallet and then the 220 will transfer over to the new wallet told the I can’t afford that then they said well you can make two different deposit totaling that amount with in two weeks or the money will be lost told them that wasn’t right and then they said transfer the stuff you took out back into the new wallet but it will take longer then expected since it wasn’t the full funding amount 4 days go by I get in contact with them say it’s not in my account yet and then they said you haven’t received it said nope and screen shot it and didn’t hear anything from them for the rest of the day so I tweeted them then they said I violated the policy and stopped me from direct messaging and blocked me so now the money I put in 220 is now lost and they have taken my money and there’s nothing I can do about it I have done everything they have said to do and nothing this has to be the worst wallet I’ve ever had since then I have filled a complaint with the BBB and deleted the app

I have several wallets and this one has to be the worse one. I tried to use this one because I thought the fees would be lower but the inconvenience isn’t worth it. I ordered ETH at 8am today and it’s 2 pm and I still haven’t gotten it. I went through the channels to contact this company but it’s a joke. They send you an automated message saying to send in the same things that you did in the first email. Guess what they will get back with you in 2 to 3 days. The problem is that hey make you take a selfie and pictures of your id and verify everything just not to give you what you paid for. The transaction was cleared by my bank within 5 mins. I contacted moon pay and it’s not them they actually responded right away. So not only do I not have my ETH but I have no one to talk to. If I don’t get a response soon I’m going to just go to my bank. This is unprofessional. I would understand if someone told me there was a delay but I hear nothing. So before you want to save a few dollars on the fees think about never getting what you paid for and hearing nothing from this company. It shouldn’t be name trust wallet. It reminds you to trust no one.