The My Verizon app is the all-in-one hub of your Verizon experience, allowing
you to keep track of account changes, latest offers and much more. With My
Verizon you can: • View your account in one seamless feed. • Get
Listed below are our top recommendations on how to get in contact with My Verizon. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My Verizon. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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I’ve been a loyal Verizon Wireless customer for over 25 years. Traded in iPhone for an iPhone 11. Was told I would get $200 for my trade. When I got my Bill, I only received $50. Called Verizon Wireless and said only got $50 because screen was unresponsive or cracked. I explained that phone was in working order with no cracks. I requested if I could have phone back and return the $50. They said that wasn’t possible because the phone was already repaired and is no longer available. The best they can do is give me an additional $25 credit. I said I wasn’t satisfied but that was the best they could do. I also noticed that the mobile protection was no longer on my phone when I reviewed my bill. I have had mobile protection on this phone for many years. She said she couldn’t add it back because it was past the 30 days from activation date of 10/25. She said I could contact Assurion directly to have the protection added back. I called Assurion and they also refused to have the protection added because they adhere to the 30 day rule also. I asked if there was a way to escalate and plead my case since I have been a good customer and it wasn’t that far passed the 30 days. I was told sorry, there is nothing they can do. I’m not feeling much like a valued customer today😩
I have had a few lines with Verizon for over 15 years. I few months ago I bought another two lines using the buy one, get one free plan promotion. My husband and I were at the store for quite a while with the agent discussing the promotion and what data plan to choose. We were given a price for what our bill would be once the promotion kicked in. They also told me that it might take a cycle or two for the credit to show up. After a couple of months I went back to the store. They weren't sure why the credit had not come off but just asked me to be patient. The same thing the next month. I gave up on the store and called Verizon directly, which obviously I should have done from the beginning!!! Now they tell me that the promotion was only good if you have the unlimited data plan. They were all too happy to switch me to the unlimited plan so they could give me the promotion and were somehow surprised that I didn't want to pay an extra $57 a month to get the $30 promotion. I work in a business that honors what our salespeople promote. Obviously Verizon does not care about their customers, long term or not. they also do not believe in training their employees because not one, not two, but three employees told me that I was eligible for the promotion.
I plan to pay off phone and cancel service most likely. I have explained this MANY times for a year. When I was getting a divorce, I needed a phone in my own name, called Verizon, but did not pass the fraud test. Went to the store, received my phone, filled out everything *exactly* the way I told them over the phone. A WEEK later (shouldn’t it have been much sooner?) I received another phone in the mail. I called Verizon to see how to return. I was told I was not sent a phone, yet the box clearly came from Verizon. Called the store, same thing - I was never sent a phone. I put the phone in a lock box. I NEVER received a bill, the phone was never activated, and it was not on my monthly bill. I moved to Texas, and a YEAR later, I received a letter from a collection agency for the amount of THAT phone. I called Verizon and they told me that phone was in the name of “Shelline Bonham,” while the other is “Shellye Bonham.” WHAT?!? Why didn’t they tell me that a YEAR ago?!?! I received a text from Verizon saying it was time to upgrade my phone, but when I tried, I was denied because of THAT phone! I told them I have it, it’s brand new, I will bring it to the store, but the customer rep said Verizon denied it. I’m sick of it - all of the calls, doing the right thing from the beginning to be treated this way and want out.
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