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Had a 24 month agreement with T-mobile. It was a nightmare! Beginning with them losing my 4 trade ins, sending them to two different states. I had to prove that they existed and it took them a week or so to track them down. My family had numerous issues with their devices and I several business calls and texts dropped lost or just never came through to me. I got tired of calling their customer service for issues because, for one, most of them are foreigners and I couldn’t understand them and they had a hard time understanding my issues, so the language barrier is a huge negative. Finally, when my 24 month sentence was served they tried to charge me an extra 3 months for my devices, when I called them on it, they agreed with me, confirmed I was correct, and told me they corrected the issue. I paid my final bill and went back to Verizon where I receive superb service and reception. Two weeks later I get a bill from T-Mobile saying I owe another month on my devices. Needless to say my final phone call to them wasn’t pleasant, nor did they bother to correct the issue. Again some foreign rep had an issue understanding my explanation. I was on the phone for 41 minutes and the last 15 I was on hold, so I hung up. T-Mobile is the worst carrier I’ve experienced and I’ve had Sprint as well. I put this out there so I can save someone the misery my family and I went through. DO NOT GIVE YOUR MONEY TO T-MOBILE.

T-Mobile I believe is limiting my use of Netflix on my tablet and charging me for unlimited use so I can’t use it for what I bought it for. First of all they gave me the tablet with unlimited data on Sprint and Netflix worked fine. Then I switched to T-Mobile with limited data and they charged me pretty much full price for that tablet because I switched even though T-Mobile and Sprint are the same company I believe. How can 5G work so much worse with the same tablet? Then I switched from limited to unlimited data on T-Mobile and requested an exchange on the tablet because it wasn’t working well. Then the tablet came in but strangely my original tablet got Netflix fine when the unlimited started so I did not exchange it for the refurbished one. But after a few days of course my tablet stopped getting Netflix and I’m paying for unlimited but not getting service to use either google or Netflix. Went back in to T mobile a few days ago. Of course the safe mode whatever that is went off and the tech updated all the apps and Netflix and google were fine. Now I went back in safe mode whatever that is was turned on again and I can’t get Netflix or google which is why I even got the tablet. What am I paying for? A useless tablet ever since I switched from Sprint to T mobile. I was very happy with Sprint.

Although I like T Mobile branding and their supposed ethos, and I think they are forward thinking with the eSIM app etc, I am an investor and am very disappointed with their customer support and treatment of me. They advertise “no robots, real people,” but so many times I have been left on a prerecorded loop, is that much better than a robot? This app here has never worked even once for me. I have to get on a desktop to do anything, because the mobile web app isn’t very functional either. The 24/7 chat support doesn’t live up to expectations, Verizon is infinitely better. Finally they advertise that you get a local “team of experts,” committed to serving your needs and that they will “even show you a photo.” Well, after some security concerns in Mt Holly, NC, T-Mobile I did request a photo to put faces to names and they refused. I am pretty sure my SIM card has been compromised by T-Mobile employees themselves. So disappointing because I do like their plan options and they have very good service. It could’ve been a good fit in the long run but they never allowed the relationship to flourish. I strongly advise against using eSIM for T-Mobile. Considering the fact they are owned by a foreign entity, not that I mind Telekom Deutsche having my data anymore than Google or Verizon, but they have different standards and laws and I don’t know to what extent they adhere to ours