It's everything T-Mobile at your fingertips.
Pay your Bill in seconds, track
data on the go, shop for the latest devices and so much more. You can also
connect with a T-Mobile expert 24/7. Download the T-Mobile app today! Have
Listed below are our top recommendations on how to get in contact with T-Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact T-Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of T-Mobile
Get Pricing Info for T-Mobile
T-mobile has the worst signal I’ve ever had in my entire life! I had faster internet in 2005 in Turkey! This is the USA, this is 2019 we’re speaking about! Obviously, they are not #1 in California! I have 3 most comprehensive packages, I used one of the lines on roaming for 4 months and even when I was in Russia, the signal was way better than what I now have in San Diego,CA! And whenever I informed them about the speed problem, I was offered to buy a signal booster for $25 as if it was my bad not to have enough coverage in the city! And when you pay $240 for HD quality service but get only 2mbps download and 0.7mbps upload speed, they still charge you the full sum. I do not recommend it to anyone living in California. In the East Coast it was okish but they never gave me the full internet speed since my device was not a T-Mobile device. I was even informed by every single office I visited that I would not get the full speed unless I purchased a device from T-mobile. All they want is your money and more of your money. Finally transferring to Verizon with 90mbps with no condition to buy a device from them to keep the speed! I don’t even mention the time you have to spend on the phone while waiting to connect someone (literally the earliest I could connect someone was 17 minutes where I was told to hold on the line for approximately 5 minutes), or being misinformed and seen as money source by their office employees.
I have been a customer of Tmobile for 10 years and I can say that this network is running itself to the ground. In the past two years, I have had to call in to Tmobile MULTIPLE amount of times, wasted so much of my valuable time sorting out issues with constant bill changes. Every time, the representatives would apologize for the “system errors”... My bill amounts were constantly fluctuating. My most recent and last call with Tmobile, the representative told me that all the previous representatives were giving me false information and that my “promotions” have expired. First off, I never knew I had any kind of promotions goin on and that the contract I signed on for was the amount I agreed on. My bill went up $40 more than my regular bill without any warning or heads up!! In all this time, no emails or Tmobile texts notifying me of plan changes. Tmobile get your stuff together and get your communication together. I am no longer a customer with Tmobile because I am fed up with the random fees, bill changes and miscommunication on their part. Every single representative, you have to repeat yourself all over again. They say they take notes in their system, but those notes are never clear to understand for the next representative because they always end up telling me something different. Tmobile..... you’re a huge disappointment and don’t live up to your advertisements.
You have made it complicated and frustratingly difficult for me to upgrade and get a new iPhone. I paid a monthly fee for the upgrade program just to find out I was being manipulated out of that money. At this point I still have an iPhone 8 from almost 2 years ago and the value of that phone has gone down considerably which makes it much more costly for me to get a reasonable trade-in credit. I have gone to three different t-mobile stores and I am told three different ways to handle my discrepancies during which the value of my phone has gone down considerably. I was told I could use the trade in valued at $500 as my payment towards the new iPhone, the next store told me I would only receive $350 and it would only be used on the credited portion of the bill and I would have to pay the other half up front which was roughly $500, i forget the exact dollar amount, but most people do not have $500 to put down on a new phone. And I certainly don’t. At this point I believe it’s in my best interest to transfer my wireless service to a different provider, the other large providers have offered some outstanding switch over deals with considerably lower monthly payments.
Leave a comment: