Download the My Spectrum App to manage your Spectrum account and services:
personalize your WiFi network, pay your bill, troubleshoot your equipment, view
package details and channel lineups, and more. Wherever and whenever you
Listed below are our top recommendations on how to get in contact with My Spectrum. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My Spectrum. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Charter Communications
Get Pricing Info for Charter Communications
Sounds stupid, doesn’t it? Got a letter saying my account was past due. Open the app, it shows a $0 balance. Thinking the mail lost the notice and I’d since made the proper payment, I toss the note. A few days later I get an email saying I owed, I open the app, still a $0 balance. Double check the account information, reconfirm my email to make sure I wasn’t getting phishing scams or something, and everything is good. I was going to try logging out and back in but, guess what? That isn’t an option (what moron decided that wouldn’t be necessary?)...once again I ignore the email thinking the ‘click here to pay’ link was probably a scam, and the verified account with their app shows $0. Finally, someone called. I explained that the app showed zero owed, I had previously made a payment 3-4x the monthly charge and should hold a positive balance. I was told to use the website and not the app and there it was, -$198. I immediately paid it and wrote this review. What a dumb fxxking app that doesn’t tie to your account, doesn’t give proper account information, and still requires website login since it apparently only provides information from when you installed the app. Don’t trust it. I’ll use google fiber or AT&T when I move next month.
WARNING: Don’t use this app, it’s a DISASTER! I had trouble with the website so I logged into the app to pay my bill. I attempted to make a $40 payment with my debit card. I selected the option “pay other amount” and fully excepted to have the options to choose the amount of the payment, the payment date, and the payment method (as I do with ALL of my other apps). Unfortunately, after I selected the "choose other amount option" an ad popped up asking if I liked the app. Annoyed by the interruption, I clicked no. Then I received a receipt for a payment of $103 to a credit card I stopped using months ago!! I searched the app for an option to edit or cancel the payment but found none. I searched for an option to change my payment method and to delete the credit card but found none. I called Spectrum and 1.5 hours later after speaking to 4 different representatives, I was told that there is nothing that Spectrum can do. I was advised to call my bank to stop the payment (in my own time, dime, and energy). Furthermore, representatives were rude and didn't seem to care about my concerns at all. Because of that experience and the slow and intermittent WiFi, I will probably cancel my account!! 🙃 My rating is negative 5 stars! 👎
I was told I was going to keep my internet speed and get cable for 5 dollars more because I was on an old plan with brighthouse, in addition there would be no installation fee, once they installed cable, I was downgraded on my internet’s speed from 200 to 50mbs, also I was charged for installation, I requested them to just please put me back on my old plan, I was told they no longer offered that speed since it was Brighthouse. Yet I had it 20 minutes before. After getting the run around and speaking to a supervisor, he assured me that I would get my speed and be given it at the reduced rate I was on prior. It never happen, I called again and was told they could up grade my speed to the max speed offered in my area but there was a 200 dollar installation fee. I wish there were other options for internet in area but sadly this monopoly has bought out every cable company So they do as they please. With disregard for the customer. If I had other options besides dsl I would gladly pay double, just to not deal with these thieves. Oh and this app doesn’t work it’s on “authenticating” screen, apparently it’s he only screen within the app because I’m still “authenticating” .
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