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About: DuckDuckGo is an Internet privacy company.

Headquarters: Paoli, Pennsylvania, United States.



DuckDuckGo Duck ai VPN Customer Service 💢

Hard-to-find customer service info can be a red flag. Is DuckDuckGo Duck ai VPN Safe to use?

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Can I trust DuckDuckGo Duck ai VPN app?

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60 Most reported problems 😔💔

4.8 out of 5
Raymond LaSpada
2026-05-01

My business address is incorrect on multiple websites. Yellow Pages OpenNPI Find a Top Doc Can you correct the address for all websites on DuckDuck.go to the following: 1581 Culbertson Avenue Myrtle Beach, South Carolina 29577

Lesley Thompson
2026-05-01

Hearing about how bad Ai can be, I decided to test your Ai. For one search, I asked "I am a black person and can I learn more about racism?" The reply by Ai - all info. was about learning how badly I had been treated. I searched again. This time I asked "I am a white person and can I learn more about racism." The reply by Ai was unbelievable! All the info. presented was about learning how badly I had treated others (people of color). This is actually horrific for any society. No society can continue with such division. The info. itself reminded me of the 1619 Project. Once again, Ai is really what humans put into it and what comes out is still decided by humans. Watch out Duck Duck GO. Your searches always have a blatant bias which can be ignored or not; there's still a choice. However, Ai will be looked at as a final, unbiased information hub but it isn't when humans still control the information put in!

Henry
2026-04-17

I got a return message saying the address could not be found! The email failed.

Starline Johnson
2026-03-23

Why is my phone being tapped, tapping my duckduck go. You can see everything I down load or and game are app I go in. And I here a popping sound , I will be posting about this not right.im a 55 old lady . And can I have a copy of my records or do I have to have a lawer get them, like I'm doing with spectrum cable company

Starline Johnson
2026-03-23

Why is my phone being tapped, tapping my duckduck go. You can see everything I down load or and game are app I go in. And I here a popping sound , I will be posting about this not right.im a 55 old lady . And can I have a copy of my records or do I have to have a lawer get them, like I'm doing with spectrum cable company

Dixie Rottler
2026-02-26

This morning trying to search site I use and says Malware . Which this is what I do daily all day search. Tried to remove delete duck duck but won’t let me

Blaise Peters
2026-02-12

I've just become aware that there has been a few occasions of transportations with your company. I am not aware of the products your company is selling. My daughter is 5 five, she must have purchased something reoccurring from your company by accident. I know that sounds absolutely pathetic that I allowed my daughter to have a laptop. I'm a single father struggling to make ends meet. There are moments where I need some time to myself or that I'm busy cooking dinner or cleaning and I allow her to mess around on my laptop, phone, or iPad. She had to have used autofill or something. Could you please refund the money from the transactions between us and cancel whatever we may have together? Please.... Im not even quite sure how I'm going to make rent or pay for bills. Please. Understand. Thank you for time.

Steven Torrance
2026-02-10

The duck duck go browser on my oppoa53 phone opens and then almost immediately closes.I have followed all the remedies provided by duck ai -without success.Can you assist please?

Kelly Lewis
2026-02-07

Last night I had something happen when I was sending talk about duck Duck's AI system and at the top of it it said quack quack duck duck and it was asking for my opinion I went to fill it out and as I pressed send the feedback the bottom of it the logo for Google showed up and it went to Google I don't know how it I happened but I know it happened are you aware of that? I have tried to contact someone with duck duck and I have never gotten a response I unfortunately have had a Identity theft issue and I was told by the investigator to not put a credit card on my phone so I have been trying to contact someone so I can pay for your services that way I could give you my card information and I am confused to why nobody has contacted me yet PLEASE HELP ME I REALLY LIKE DUCK DUCK BUT I DESPERATELY NEED TO GET THIS DONE

Kelly Lewis
2026-02-07

Last night I had something happen when I was sending talk about duck Duck's AI system and at the top of it it said quack quack duck duck and it was asking for my opinion I went to fill it out and as I pressed send the feedback the bottom of it the logo for Google showed up and it went to Google I don't know how it happened but I know it happened are you aware of that?

Roz Carder
2026-02-02

I use QVCUK.com on DuckDuckGo but since Apple has done an update to iOS 26.2.1 QVC won’t work correctly, everything else seems be working fine. I’ve tried QCV in Safari and it works fine so in assuming the update isn’t agreeing with DuckDuckGo. Please help. Many thanks Roz

Marie Fender
2026-02-01

U Tube just stopped letting me use the site. I either need to allow ads or pay for U tube--which I use an average of 2 times a month. They don't allow, apparently, Duck Duck Go due to ad blockers.

J P
2026-01-26

I keep turning all A.I features off, and save, and they keep turning back on after a couple days. How do I make a.I. go away for good?

Michael Clayton
2026-01-25

I’ve had Duck Duck Go a long time and that’s all I use but as bad as I would be screwing my self I will go to another search engine if you guys don’t put a skip on your ads that come on at the beginning of the Fox News videos for people who already have Duck Duck go. It is a very long commercial and it really is a pain in the you know where to have to listen to it every time I want to look at a news story video. Can yall help with this please?

Deb DiBello
2026-01-23

The VPN isn’t working. Yesterday, I deleted and reinstalled the app, twice. I cancelled the subscription. I reinitiated the subscription. After I went thru this process, the VPN connected. This morning—same issue. The next payment is due 2/7 (I believe). I’ve been hacked 3x which is the reason I subscribed. If the hackers are able to access and disconnect the VPN, it doesn’t make any sense to have this service. If the issue is on your end, pls correct and confirm. Many thanks. (My PWs have been changed yesterday).

Ace Hartgrove
2026-01-21

Update your AI! On my computer, the last update for all Duck.ai is Oct 2023. On my phone, Duck.ai is July 2024. Simply ask who is US President!

David Davis
2026-01-12

I need to update my cellphone number. Can you help me?

Al S
2026-01-06

Frequently DDG will deny access to a website. Not good. If no solution I will Chuck DDG

TJ
2025-12-19

I agree It is hard to contact duckduckgo support About Duck AI, But Check this video out before you jump into Ai duck I found this interesting. On youtube Brian Jenney =>> I Quit an AI Startup After 6 Months - Here's What I learned

Don McDaniel
2025-12-03

I can't us the RoboForm extension with DuckDuckGo.

Marianne Smith
2025-11-12

I paid for 1 week for a free trial and then I had to pay 9.99 and you charged me again today.Thats 20 dollars and it’s not even 30 days.Im on a fixed income so I’m canceling my service .And I want all my money back asap period.

Bill Dale
2025-11-02

I installed the Duck Duck Go icon on my desktop for fast access to your services. In years past, I found other browsers apparently, for instance, sold my email address to a guitar maker named Ovation (or whoever) when I Googled "Ovation Roundback Guitar". I started to receive multiple daily spams for months on end before they finally stopped. After switching to Duck Duck Go, I no longer had that problem. I installed Duck Duck Go on my cell phone's home screen, and locked its position at the bottom right corner. Things went well until one day, the DDG icon mysteriously disappeared from my home screen despite locking it in carefully in place. It happened again repeatedly, each time despite locking it carefully in place, and unlocking the home screen so I could reinstall it. This has to be a deliberate attempt by Google or some other entity to drive you out of business, or at least suppress you. It is unfair to me, unfair to any other of your customers, as well as you, which prompts me to ask if we could file a massive, expensive, embarriassing lawsuit against Google or whoever else is behind this chicanery. I'd love you and me to make a large recovery on this matter. If you'd like to know who I am, go to YouTube and search for "BMW EV Conversion Burns Rubber!!!". That is a BMW I converted with great effort 16 years ago, and provided me lots of "street cred", making it possible to spend an evening with Elon Musk, Jay Leno and others at an after party for a documentary called "Revenge of the Electric Car." My brother and I are passionately passionate about EVs. and want to see EVs replace ICE (Internal Combustion Engine) cars as soon as possible. Thank you Bill Dale 323-807-6454

Jonathan Stephens
2025-11-01

I cant see how to simply use your search engine

Trevor McDougall
2025-10-30

Hi I was using duck duck today and and ad popped up for quicklearnx.com , I thought it was part of duck duck go , then my credit card popped up beside it , anyway I had to ring my card company, cancel my card and get a new one.Sorry I,m over 70 and just can't think quick enough to avoid something like this! Please take action

Greg Creech
2025-10-23

I am a LONG time user of Duck Duck Go. It’s the only search engine I’ve used for many, many years. I’ve noticed that now, when I do a search, the VAST majority of hits I get back are only from VERY liberal sources. Lately, it’s only become far worse. I gave up Google and the others years ago for this very reason. Duck Duck Go used to be far more balanced in its search results. With your new found success, I doubt seriously if you will take the complaints if single user seriously but I’m officially lodging such a complaint nonetheless. I left the other websites for just such a reason. I’m not beyond doing it again.

Victoria Wittelsbach
2025-10-21

There is a hold on my account re bank card/old phone number trying to subscribe 9.99

James Sharpe
2025-10-09

When I am at the WellsFargo Online banking website and click my brokerage account t says it is loading and then freezes and I have to shut the computer off to stop it or get to another site. I do not have a problem if I use Safari and did not have a problem until 3 days ago

Keith Culver
2025-09-17

my cell phone was stolen. how do i get my email address and password so i can use when i get my new cell phone

Rick Moore
2025-09-08

I have many issues with.. go it was great at first but now it sucks I sure would appreciate someone getting back to me so we can let everybody in the world know how badly you're screwing up

Paul Dusvh
2025-09-08

Hello My Name is Paul Dusch I own Anchor agency In Carmi Illinois Is is a insurance agency you have everything correct on your Ai program but our Phone is wrong the number is 1-618-380-2500 please look into this thank you Sincerely Paul Dusch owner of Anchor agency Llc 115 E Cherry st Carmi Il 62821 email AnchorAgency.ins@redacted Phone # 618-380-2500

Mimi
2025-09-05

Hello, I really like your browser, it's very good and useful, but someone is in my cellphone and they're deleting my searches i have left under my browser bar on your app, that I like and would like to just be able to click on it just like that, but I can't do that if there's someone in my cellphone deleting what I'm saving,,,I had your help service contact in my cellphone too...where i could just click on it to, ask A1 questions, and now it's not coming up when I search for it,,,the one that's free,,, can you possibly help me or have any suggestions that might help me?

Susan
2025-09-04

The other day when I went on duck duck go I had the microphone icon in the search bar I have tried several times in the settings and there is no enable private voice search in my settings menu under next steps where has it gone I would like to see it back in the search bar it was there the other day

Vince
2025-09-03

I recently made DuckDuckGo my browser. It's all good with the exception that the search bar is very small. I can't read what I type. Any ideas? Thanks

Conrad Szablewski
2025-08-29

In privacy message of 08/28/25 FIRE BUTTON is mention in the 1st paragraph. Where do I find the FIRE BUTTON ?

Lee Peng Kaphan
2025-08-08

how to transfer favorites on a laptop that is about to be reimaged

Vivian Jam S
2025-07-21

Hi. I also have a Gmail account and the mail information does not come into my Gmail account on my iPhone nor my iPad. Someone on help suggested I ask if you have any suggestions

Edward Hall
2025-06-14

I lost phone and am trying to recover accounts , I still have same number on new device

Charles
2025-06-14

I want to get a new duckduckgo email address. How do I accomplish this?

Howard Gross
2025-06-14

Duckduckgo search results are becoming increasingly irrelevant. Often, when searching for a term or topic the results have absolutely nothing to do with what I'm looking for.

Rick Kelly
2025-06-12

the download button (circle) in the top of right hand of the page, continually spins. The document does not show up either, you have to go to the download page and find it there.

Unice
2025-03-04

I don't use chrome browser, even on my Chromebook, I use DDG. But I just got the VEMNO app on my phone and my Chromebook and it is not letting me add money to my Venmo. Is it because of the DDG browser? If so, please tell me what to do, when things don't work with DDG? Is there an easy way to resolve this? Should I delete the app and start over using googlechromebrowser? Will I have to go to other than DDG every time I use the Venmo app? This is too confusing and you people don't even let us call you and TALK anymore to solve our problems. It's pretty bad customer service if you don't even speak to people.

Dennis
2024-02-12

If I'm not being tracked, how am I seeing searches I've done on Facebook? I'm still being tracked. Even though DuckDuckGo says I'm not. Why? That's false advertising.

V Long
2023-02-04

How do I change my password to get into the app?

Larry Johnston
2022-12-26

I have spent the best part of an afternoon trying to find a way to ask a question. Apparently the company are more concerned with their own privacy than with that of clients. My problem is that I set up a duck.com account, but it doesn't work. Messages sent using my address never receive a reply, and when I have to test by sending to myself, I get the message back, noting that it is undeliverable. Please can you explain.

Vaughn M. Warner
2022-07-29

My DuckDuckgo browser is set as my default browser and has worked effectively for years; but now when I attampt to access my AMAC newsletter that i receive via email, it will not let me do so. I am not computor savy so can someone please call me and help me resolve this matter, or send me an email with a phone number for me to call to get help with this issue. My home phone is: 503-838-1662 Thank you, V.M. Warer

Chris Grodhaus
2022-06-18

Can not install duckduckgo on my desktop computer. Instructions will not work. I need a phone number for tech support. I WILL NOT USE ONLINE "CHAT". I will not do business with any company that only does only online "chat". CHRIS

Derwin
2022-05-03

How do I get my duck email address back

Ray
2022-05-02

I'm a senior that uses a desktop computer instead of a phone. I still have windows 7 with Firefox on it and there are some privacy add ons which includes the green DDG privacy essentials. The problem: How is this supposed to work with my gmail ? Do I have to pay for something I can't really afford ? Please don't send me to Git Hub. I have no idea what they're talking about. Thanks for your time. ...... Ray

Sharon
2022-03-19

I have not been able to access my favorite site AboveTopSecret for 3 days ? What’s going on ?!

Paul Tregoning
2021-11-21

Not sure if I’ve landed in anywhere like the right place to raise this but it’s proving hard to get to DDG. Several times recently, when shopping online, I’ve been unable to complete the transaction. Usually I’m on an iPhone and I’ve always searched using DDG. After checking there are no incomplete fields, I normally switch to an iPad and use Safari, successfully. I’m not sure why I don’t just use Safari on the iPhone - I think I did initially and that didn’t work, not sure. But, in any event, the common blockage seems to be to do with DDG, which obviously affects my keenness to use it. Any thoughts or advice would be great to have.

Deb
2021-11-11

This is ANOTHER attempt at contacting someone within DDG to help me get MY PERSONAL cell phone number removed from our business (Long Life Ministries) listing. On all other search engine sites the business phone number ( (417) 886-2063 ) is correct. Can you please change this for me? Please contact me at (417) 886-2063 with any questions. Thank you for your help with this issue.

Charles R. Clark
2021-10-30

I was under the impression that DuckDuckGo doesn't track my activity...Just yesterday I had to go into history and delete 56 pages I had visited. Just wondering why that history of where I had been was listed...Any thoughts..

Lucy Gottlieb
2021-08-29

I noticed that when I first signed up with DDGo a little guy came out and told me that google tried to follow me. Now when I come on line there's a post from google to make chrome my default option with no option but to select them. Of course I hit the back up bar. I actually hate google. If I could I'd remove them. What recommendations do you have to assure my security throughout my usage?

P Bell
2021-08-10

I know that Duck Duck Go was once a Google product. I would have far more confidence in DDGo if it stopped always promoting Google. Why doesn't it promote other less intrusive products? Why always Google? How do we know that DDGo is not a Google-owned product and a front or a mere pretence of better security? There is no way to find out, either. If you try using Third Party software the OS just disables the functions which might otherwise reveal anything of importance. Users are completely in the hands of ALL Technocrats. I prefer to call them Techie Warlords. There is nothing we can control if an App, such as DDGo, does not wish us to control it, despite what the UI, (User Interface) might be reassuringly telling us, for we cannot control what is going on in the background and it can be the opposite to that which is being reassured. The Internet needs to be properly regulated. Apps need to be properly and forensically tested regularly by an accredited Authority and back-engineered to check their claims. How can Duck Duck Go reassure us that it is not just another digital denizen in lock step with the Silicon Valley Agenda?

P Bell
2021-08-10

I know that Duck Duck Go was once a Google product. I would have far more confidence in DDGo if it stopped always promoting Google. Why doesn't it promote other less intrusive products? Why always Google? How do we know that DDGo is not still owned by Google and a front or a pretence of better security? There is no way to find out, either. If you try using Third Party software the OS just disables the functions which might otherwise reveal anything of importance. Users are completely in the hands of ALL Technocrats. I prefer to call them Techie Warlords. There is nothing we can control if an App, such as DDGo, does not wish us to control it, despite what the UI, (User Interface) might be reassuringly telling us, for we cannot control what is going on in the background and it can be the opposite to that which is being reassured. The Internet needs to be properly regulated. Apps need to be properly and forensically tested regularly by an accredited Authority and back-engineered to check their claims. They are all back-engineered by Windows, but not for a good purpose, but rather for nefarious purposes - to disable functions, such as in our Anti-Virus software where it has a cleaning feature, designed to block intrusive behaviour, but which the OS can completely disable, while the UI simply APPEARS to be going through the motions of doing its job. I have had this repeated experience with all worthwhile Apps, in my fight to find protection. My OS injects Registry files which disable effective functioning to clean up Windows has done so to the following software on PC: Avast, Avira, Glary Soft, CCleaner IOBit Malware Fighter IOBit Uninstaller All of these have PC maintenance features, very worthy features, the reason MS back-engineers these features or even injects its own unins000 file to uninstall the very feature to remove its intrusions. The UI still works, still appears to be doing its job, but when you check the database, none of the bloatware files and MS Junk has really been removed although the UI says it has been. The more I run these maintenance utilities, the more disk space is being used up, as Windows recreates and replaces the files in the folders that these utilities may successfully remove, meanwhile the original files still remain somewhere else on the system, not really deleted at all. In actual reality, It is a sure way to fill up your disk in no time flat, so with all of this going on how can Duck Duck Go re=assure us that it is any different? In a battle with the OS I watched Windows recreate file, after file, after file after file. Just to see how far it would go, I kept deleting - shredding the files as it replaced them. It used up 50 gig in 20 minutes on my hard-drive in doing so and wrote log, after log, after log. Reading them is very revealing - it creates file after file to block their functions. The more the use them, the smarter its AI machine learning bots become at blocking these functions and making the UI appear to be working smoothly. So, in the wash up, as users, we are at the mercy of the Silicon Valley Technocrats, the Techie Warlords, who delight in beating up our security software. We have no guarantees whatsoever whilst ever Windows is in charge. I believe both Windows and Google need to be forensically investigated and we need a completely new Internet, built by reputable people and not governed AND controlled by Intelligence Agencies.

Martin Cole
2021-07-27

I have settings in Microsoft Edge permitting it to recognize and look up words in merriam-webster.com. Duckduckgo doesn't do that. What can I do?

Kim Zane
2021-07-05

Hi Are you looking to have a new WEBSITE DESIGN, or REDESIGN according to the todays look and feel? Our SEO Friendly design gives you quick boost in search rankings as well. Please email us back for full proposal. Best Regards Kim

They’re downranking sites based on their feelings

2023-05-31

by Yesdnyl99

Sadly, DDG has decided to downrank sites based on “disinformation” which we all know is define by companies that jump on board as anything they FEEL doesn’t match up to the lying news. They’ve lied to Americans for decades and yet, people don’t learn. Now, a once trusted site and company has decided to do the same. Whatever they decide is dis or misinformation, they don’t trust you and have to add their two cents in to control what you see. Propaganda much? They believe what they think is correct and you’re too dumb to see through lies and so they must control your searches to keep you in check with what they want you to see. In the trash goes this app as well as their search engine. Everyone should be wanting privacy but also to find and use companies that do not insert their politics nor feelings into everything. Maybe DDG will change their minds and stay neutral. Companies never learn their lesson though. DDG claims they’re not going political but then says they downgrade sites of lower quality? LOL That’s their excuse of removing whatever they choose is “disinformation”. This is a joke.

I want to like it

2023-06-07

by Mnmmm;3345

I really do. I’ve been using it for several months now. Unfortunately I am just about at my wits end. Every single solitary page I ever load ever ever ever refreshes after 30 to 60 seconds. Maybe I could handle a refresh after one or two seconds but I will be halfway through logging into something or making a post and Bam it refreshes me and I have to start over. If I were just casually reading different websites maybe it wouldn’t be a big deal but I can’t tell you how many hundreds of forms I’ve had to fill out at least two and sometimes three or four times. Just load the stupid page! I have about learned that I have to wait a good while after every page I load to make sure that it’s not going to refresh me. I get that maybe you’re blocking cookies are trackers and maybe that’s why but it’s extremely annoying to have to start over whatever I’m doing EVERY SINGLE TIME.

Also “feature” or not I really really really hate that “new tab” button. I accidentally hit it multiple times a day. I also don’t like not having a good history back button. Sometimes I lose a page and then I can never go back to where I was and I have to start my searches all over again.

Good, could use more features

2023-06-14

by Davidrherron

I want to start off by saying this browser is the best single browser I’ve found for the iPad. The bar at the top with buttons and the search bar doesn’t take up a lot of space, and the desktop mode always works well, unlike with Safari. The browser looks nice and is quick. There are two features I feel that are missing, one necessity and one nice to have. First - the reason this review doesn’t have 4 stars - I cant set DuckDuckGo as the default for opening hyperlinks on my iPad. When I click a link in my email and a box shows up it only gives me the choice of safari or chrome, and I don’t even have chrome installed. If and when DuckDuckGo can be set as a default for this, I will update this review to 4 stars gladly. Aside from that, the only feature I feel this browser is missing from pushing it to perfection is some easy gesture based system of switching tabs. The button in the bottom right hand corner is fine and logical, but some more touch friendly and quicker way to switch tabs would make this browser much better. That’s it. If it gets those two features it would be perfect and I would update this review to 5 stars.




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