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No one can tell you what is what. I get a bill with a due date and then get another bill saying I’m late. I am not sure anyone knows how to run billing or customer service. Upon opening the business account representatives had no idea how to talk to someone that was new to the business community and wanted to shut down my cell phone service along with my husbands(which would be the business owner) all because his business was not registered with a company we had never heard of (that helps businesses get credit: as a new business owner, my husband was doing all business with a savings plan we had already saved for) and they couldn’t find his business on google! Told us we were frauds and they were going to cancel our numbers if we didn’t get what we needed done. We were lost and upset and went home without a cell phone! Praise God we didn’t have an emergency come about with two small children. This type of service is unacceptable. It’s rude and not professional. If they would have talked us through what we needed to do we would have been glad to do it and quick about it. But all they did was cut us off with no explanation at all. If I could use a different cell service I would. However ATT is the only service provider that picks up where we live. So to be honest, I only have ATT because I have to at my current location. ATT has poor customer service and a poor attitude when it comes to working with the public.

This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right. Then when I go to pay on the app it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT! Oh and not to mention the app said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩 I am so done with AT&T. Disconnecting everything and never doing business with them again.

Two days in the store trying to open an account and switch a line from another carrier... poor guy was vacuuming and expected to answer phones, deal with customers, listen and attend to an over the phone Rah Rah go get the customer... get your numbers up sales meeting..... while people are piling up in a line and a giant delivery came in as well as a salesman to the salesman is also waiting...... crazy ridiculous expensive expectations from higher ups.... sure hope that my phone is all set... now I cannot even log into their app as it doesn’t recognize me.....for a business account... at this point I’m seriously not impressed... their phone service has to be stellar... fingers crossed... hoping for better but expecting to be disappointed… Fast forward to a year plus later…. Granted I live on the Canadian border… but … service is super patchy… even relying on my WiFi isn’t all that. I don’t have too many choices as far as cell provider… I guess to them that this is supposed to justify paying top dollar monthly charges for subpar and downright frustrating service. Any giveaways never happen can’t get anywhere with anyone at customer service as they just set you into the hamster wheel, repeating your story to person after person …….Until you give up trying because if you don’t your gonna end up in the ER with cardiac issues….