Contact BRD Bitcoin Wallet Support

The fees are ridiculous! I deposited Bitcoin into my wallet and it automatically deducted a large portion of it even though the market remained the same. Also, what is up with the extreme network fees now? The most I use to pay was 2 dollars but now it’s 20 dollars to move 5 dollars worth of Bitcoin? Seriously? This is Robbery at its finest. I will never use this wallet ever again. Edit: other crypto wallets allow you to adjust the fees yet this wallet minimum transaction fee is 10 dollars? I don’t care if it takes weeks or months for a transaction to clear, what I want is to not get ripped off by wallet. The fact that it doesn’t give you the option to adjust fees says a lot of this wallet. As stated above, I will never use this wallet again and make sure I make this clear to everyone on Reddit, Instagram, and Twitter so they avoid getting ripped off by this wallet. I rarely write negative reviews but this right here deserves every word.

I’ll be straight forward here. This was the best usability wallet with just few issues like not allowing to copy values from the screen when I want to have separated notes. Turns out that after years of use, I need to run a from zero install and used my backup to restore my wallet. First it couldn’t connect to the BTC, the couldn’t sync, and as I kept trying and following the support steps, now the app crashes in the password screen. I fully lost the access to my assets, all of it. Luckily I have a backup phone that still works. But the thing is that overtime if you use this wallet, it will become unstable and you will eventually lose access to it. So I can’t recommend. It will works good until the day that you replace or reset your phone. If I didn’t had my other phone still working I would get absolutely angry and desperate to recover my assets. My best advice is to not install it, use another wallet, the devs are focus on adding features to this wallet and it lost it’s usability and stability over the time what makes totally unusable and too dangerous to store any assets in it. Your experience while not many transactions will work well remember the problem is over the long term use. If you still want to use this wallet, at least once a year create a new wallet and migrate your assets before you lose access to it.

I made a transaction on September 25 for $250 in Bitcoin. I used BRD partner service, wrye, in order to purchase it using a bank transfer. The transaction came out of my account on September 28. Until today it showed pending in transaction history. But as of right now there is no Bitcoin in the wallet. No pending history or any record within the app that this transaction occurred. I would not only like to know what happened to my money and the bitcoin I purchased, but I would like to know where they are at. I have records, transaction log from my bank, etc to prove this end. Even if this is a one time bug, service that handles money should not have flaws that could cost you hundreds if not thousands. Now they claim not to have the ability to sell coins. They said is based on where you are. I am in the USA. There should be no reason I shouldn’t be able to sell.