GM Financial app not working? crashes or has problems?

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3 User reports:
App has problems
 User reports 3

⚠️ Most reported problems ⚠️
Something else
80.0%

Login
6.7%

Not working
6.7%

Payments
6.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of GM Financial Problems 🔥

- No option to put in credit card or debit card

- Unable to open the app after last update

- Unable to use “Contact us” messaging feature to apply extra payments to principal

- App crashes every time I try to log in

- Icon in the app continuously pops up requesting me to update after already doing so

- Virtual assistant, Nanci, is useless

📋 12 Reported Issues:

D
Danny 2023-09-15

Been over a month gm financial app not working I dunno how you expect me to pay you otherwise, fix your shit, I have the latest update, the problem is on your end dammit fix your shit

E
Erika McConnell 2023-07-21

I tried to logon as I always do, it won’t let me and I even tried calling and I can’t get through, not even a ring just silence. I need to see my account ~ HELP?????? I deleted app and reinstalled, I tried to choose forgot password and I got an error!! What’s going on?????? HELP PLEASE!

L
Linda Phelps 2023-05-06

Trying to access my registered acct, you keep sending code, i enter code it doesnt work

J
Jason Lloyd 2023-01-20

Can’t log in for over a month. Always says it down. I just want to give you money GM. That’s a good thing!!

⚠️ Troubleshoot | Report Issue ⚠️
E
Esmeralda 2022-09-21

Customer service number not working. App not working. What is going on GM

C
Chelsea Jarvis 2022-09-21

Hi! I need to make my car payment by the 28th and the app won’t let me login, even after I updated it in the App Store. When I try to login it tells me “unexpected error, try again later” My password and email are both correct. Plus I tried on the website itself, still same result. Help!

G
George Flathers 2022-08-15

Ap keeps saying unexpected error try later. Trying to make payment

J
Jason Quinn 2022-08-12

App not working I need to pay car payment

M
Melissa Hernandez 2022-08-06

I am not able to log into my account to make a payment. I can't get anyone on customer service either. Error message says: an unexpected error has occurred, try again later. I been trying for days now.

⚠️ Troubleshoot | Report Issue ⚠️
J
Joseph King 2022-07-28

The app won't let me log in to it. It says there's a system error. I can't get anyone from customer support on the phone either.

M
Martin Mondoker 2022-06-11

Unable to make payment app not working Says testing can't log in

S
Susan 2022-04-26

I am a new customer trying to finish a account sign up. Both web version and android app freezes when I click FINISH..Ive reinstalled, used a browser and rebooted my phone. Nothing clears the issue the finish button is as far as I ever get.

Showing 1-12 of 12 reported issues:

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Common GM Financial Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. GM Financial iPhone Issues and Solutions

  2. GM Financial Android App Issues and Solutions


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