Are you having issues? Select the issue you are having below and provide feedback to Instant Financial.
- Don't remember if I set up a PIN when I made it
- Transfers take a couple days
- Interruptions to daily use in less that 3 months
- Not offered the service, just made it the only way to access earnings
Can't transfer my money
When I open the app it just stays on a white screen with a circle and doesn’t do anything. I’ve tried reinstalling the app and restarting my phone
Today Instant app will not open on my phone. When I call customer service I get cut off after following ALL the prompts. Also the massage tells me my card has not been activated when I HAVE activated it and already used it for purchases!
It won’t load, I have tried restarting my phone and deleting the app and reinstalling it but it’s still just loading
The app isn’t loading when I open it.
The app is not working and just keeps circling.
When I click on the app it’s a white screen with spinning circle. That never loads. I have updated my phone, uninstalled and reinstalled the app and nothing is working.
My instant pay card not working it's not letting me get pass the first steps.
My card keeps telling me not activated but the app won't offer the menu to correct it
Card expiring. Need a new one.
Complete guide to troubleshoot Instant Financial app on iOS and Android devices. Solve all Instant Financial app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PayHero Inc., developers of Instant Financial.
Contact e-Mail: [email protected]
Use the Instant app to receive important notifications, claim Instant Pay offers, check your real-time balance and view your recent activity, find the nearest ATM for free cash withdrawals, and transfer your money to your bank account. Connect your Instant card with your Instant account to receive your wages and/or tips, make in-store and online purchases, and withdraw cash from any ATM. Bank transfers made after 1PM ET will take up to an estimated 3 business days to process and appear in your destination bank account. Need your money sooner? Please be aware that bank transfers made before 1PM ET can take up to an estimated 2 business days to process and appear in the destination bank account. Please be aware that some merchants, such as gas stations, restaurants, hotels, and car rental agencies, may place a temporary pre-authorization hold to ensure your card is valid and that there are sufficient funds on the card to cover the final amount. For verified employees who are paid by Instant, the Instant Financial app gives you daily access to your earned wages and/or tips for free. At Instant, we don’t believe in charging you fees to receive, spend, or access your money. Visit an ATM to withdraw your cash and deposit it into your bank account the same day. Some merchants, such as hotels and car rental agencies, have pre-authorization holds that can last up to 45 days. Holds are usually removed and released back to your card when the transaction is completed within 5 days or sooner. Instant puts you in control over how you get paid. 1. 2. 3. 5. We only charge avoidable fees, such as a 90-day inactivity fee or an off-network ATM withdrawal fee. Please note, you can only load your Instant card through wages, tips, or reimbursements received from your employer.