Contact GM Financial Support

This app is horrible. I can no longer use the “Contact us” messaging feature to apply my extra payments to principal, because I used this excellent feature once and apparently you have to “resolve” the conversation. It never prompted me to “resolve the conversation”. And because I didn’t, it now won’t let me resolve my last conversation at all. So therefore I try to send a message, and it says “error sending message”, I try to resolve the conversation by pressing the button, and it does literally nothing. And NOW the app crashes completely every time I try to log in! So I can no longer use it to send payments at all, and even if I can eventually log in (which I’ve tried to 8 times in a row now), I can’t send extra payments to principal, and it wastes the payments on interest and my loan balance remains the same. I hate this so bad! I called customer service to try to fix the “contact us” messaging feature and all they could tell me is “We can delete your account and you can make a new one”. I strongly refused that because I don’t want to have a chance of making 5 months of credit history disappear! As soon as my credit gets a little better I am refinancing my loan with some company that isn’t complete garbage!

Ever heard the term “don’t fix if it isn’t broken?” I updated the app just to deal with more issues it created. The icon in the app continuously pops up requesting me to update AFTER I already did. After unsuccessful attempts to resolve on my end I chose to bypass selecting “update later.” I did the typical troubleshooting by resetting password, deleting the app, turning off the phone, reinstalling, and attempting again to no avail. Reached out to customer service via text (btw, the virtual assistant, Nanci, is useless) and was told “aLoT oF cUsToMeRs HaD nO pRoBlEm AfTeR uPdAtE.” Oh okay, Stephanie. I guess this is all in my head, right? Don’t suggest using the browser instead of the app because you don’t want to do your job. I clearly stated at the beginning what the problem was and that I already attempted troubleshooting. Listen to people next time instead of forcing me to do the same things I already told you I did. Then having the audacity to tell me “jUsT uSe ThE bRoWsEr.” THAT LITERALLY DEFEATS THE PURPOSE OF DOWNLOADING AN APP. I suppose I’ll update my review IF someone more competent decides to listen and fix the problem.

After reading some reviews from others about taking payments and missing payments.....I also have had HORRIBLE experiences with GM as well....they have terrible customer service members as well as management who tell you one thing, then another tells you something else and then management tells you another!!! Sadly, negatively effecting me in the end. Without going into details about my situation with GM, there was NO communication from them to resolve the issue, they waited 4 MONTHS, yes 4 MONTHS! To then call me and inform me of the situation. After, my lease is up, I will no longer work with GM or any other Chevy Dealer!!!! They have put a horrible, disgusting taste in my mouth and stole from me. Effecting me so negatively that I will purchase my vehicles elsewhere.