Optum Financial app not working? crashes or has problems?

Optum Financial Status

Last Updated on 2024-10-16 by ConnectYourCare, LLC

I have a problem with Optum Financial

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

80.0%

Crashes

20.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Optum Financial Problems 🔥

- Bug where session freezes when trying to confirm submission

- Error message when uploading documents

- No notification about check of fund after closing account

📋 4 Reported Issues:

Robin Jones 2023-11-10

I am trying to upload documents on the Optum Financial App. The Add Documents button is active but will not do anything when I click on it so I am unable to upload my documents. I have a Samsung Galaxy 21+.

Dawn Ison 2023-09-06

Trying to pay a provider, I cannot get past uploading supporting docs on the app, says error or server error and deletes everything. Have tried deleting the app and reinstalling as I was told to do by your online chat person. That did not work. Any advise? Thanks!

Mark Surface 2023-05-23

Just did an update on the app. Won’t even open now. It looks like it tries to open for a second then doesn’t. This is the first time I’ve had issues with the app.

EC 2022-12-08

I downloaded the app but it doesn't even start up. After I click on it, it seems like something will come up for a split second but then I see the home screen again. I have iphone 13.

Showing 1-4 of 4 reported issues:

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Common Optum Financial Problems & Solutions. Troubleshooting Guide

Table of Contents:

Optum Financial iPhone Issues and Solutions

Optum Financial iOS app crashes, not working, errors
Optum Financial iOS app network issues
Optum Financial on iOS has black/white screen

Optum Financial Android App Issues and Solutions

Optum Financial has errors/crashing/not working
Optum Financial server network connectivity issues
Optum Financial has black screen

⚠️ Troubleshoot | Fix Now in One Click

Optum Financial iPhone Issues and Solutions

How to fix Optum Financial app crashes or not working on Iphone (iOS):

Close and restart the Optum Financial app on iPhone
Update Optum Financial app to the Latest Version for iOS
Uninstall and reinstall Optum Financial iPhone app
Update your iPhone to the latest iOS version

Fix Optum Financial on iPhone unable to connect to server/internet connection issues::

To resolve Optum Financial network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Optum Financial Android App Issues and Solutions

Fix Optum Financial not working on Android, crashes, errors or is unresponsive:

Force Stop the Optum Financial App
1. On android, goto Settings » Optum Financial » click [Force Stop]

Update Optum Financial to the latest version on PlayStore

Clear Optum Financial App Cache and Data:
1. On android, goto Settings » Apps » Optum Financial » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Optum Financial.

Fix Optum Financial unable to contact server/ Optum Financial internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Optum Financial » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Optum Financial » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Optum Financial