SmartPass app not working? crashes or has problems?

SmartPass Status

Published by SmartPass on 2023-11-29

SmartPass Mobile allows you to easily create and manage hall passes in the
SmartPass Digital Hall Pass System. Students can quickly create passes on their
personal devices, and teachers/admins can monitor active hall passes in their
building.

I have a problem with SmartPass

Are you having issues? Select the issue you are having below and provide feedback to SmartPass.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Crashes

50.0%

Something else

50.0%

Reported Issues: 1 Comments

By Adam Glass 11 months ago

I can not submit a pass

Common dislikes about SmartPass app

- Some users are giving it a low rating due to the actions of others

- Some users are unable to create a pass

- Time limits for bathroom use may be inconvenient for some students

- May limit the ability for some students to engage in other activities while using the bathroom

Have a Problem with SmartPass Mobile? Report Issue

Common SmartPass Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SmartPass app on iOS and Android devices. Solve all SmartPass app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SmartPass iPhone Issues and Solutions

SmartPass iOS app crashes, not working, errors
SmartPass iOS app network issues
SmartPass on iOS has black/white screen

SmartPass Android App Issues and Solutions

SmartPass has errors/crashing/not working
SmartPass server network connectivity issues
SmartPass has black screen

SmartPass iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SmartPass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SmartPass app crashes or not working on Iphone (iOS):

Close and restart the SmartPass app on iPhone
Update SmartPass app to the Latest Version for iOS
Uninstall and reinstall SmartPass iPhone app
Update your iPhone to the latest iOS version

Fix SmartPass on iPhone unable to connect to server/internet connection issues::

To resolve SmartPass network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SmartPass black/white screen (blank screen) on iPhone:

Follow the SmartPass iOS app troubleshooting guide Here →

SmartPass Android App Issues and Solutions

Fix SmartPass not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SmartPass app issues:

Force Stop the SmartPass App
1. On android, goto "Settings" » click SmartPass app. » click "Force Stop".

Update SmartPass to the latest version on PlayStore

Clear SmartPass App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SmartPass app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SmartPass.

Fix SmartPass unable to contact server/ SmartPass internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SmartPass » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SmartPass » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SmartPass on android.

Solve SmartPass black/white screens issue on Android:

Follow the SmartPass android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SmartPass, developers of SmartPass.

100% Contact Match

Developer: SmartPass

E-Mail: [email protected]

Website: Visit SmartPass Website

100% Contact Match

Developer: SmartPass-network

E-Mail: [email protected]

Website: Visit SmartPass-network Website

About this app

this app Mobile allows you to easily create and manage hall passes in the this app Digital Hall Pass System. Students can quickly create passes on their personal devices, and teachers/admins can monitor active hall passes in their building. To access the this app Mobile app, your school must be using this app. If you would like to see more about the this app system, please visit app.