Great Lakes app not working? crashes or has problems?

Great Lakes Status

Published by Great Lakes Educational Loan Services, Inc. on 2023-01-19

*** Manage Your Loans Your Way *** Manage your loans no matter where you are.
Your information is secure with our identity confirmation process and robust
encryption technology.

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Common dislikes about Great Lakes app

- The app does not allow the user to remove or update bank accounts, even though it claims to have successfully done so.

- The customer service representatives are unable to remove saved bank accounts.

- The app and website design are outdated and difficult to navigate, causing frustration for users.

Have a Problem with Great Lakes Mobile? Report Issue

Common Great Lakes Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Great Lakes app on iOS and Android devices. Solve all Great Lakes app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Great Lakes iPhone Issues and Solutions

Great Lakes iOS app crashes, not working, errors
Great Lakes iOS app network issues
Great Lakes on iOS has black/white screen

Great Lakes Android App Issues and Solutions

Great Lakes has errors/crashing/not working
Great Lakes server network connectivity issues
Great Lakes has black screen

Great Lakes iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Great Lakes app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Great Lakes app crashes or not working on Iphone (iOS):

Close and restart the Great Lakes app on iPhone
Update Great Lakes app to the Latest Version for iOS
Uninstall and reinstall Great Lakes iPhone app
Update your iPhone to the latest iOS version

Fix Great Lakes on iPhone unable to connect to server/internet connection issues::

To resolve Great Lakes network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Great Lakes black/white screen (blank screen) on iPhone:

Follow the Great Lakes iOS app troubleshooting guide Here →

Great Lakes Android App Issues and Solutions

Fix Great Lakes not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Great Lakes app issues:

Force Stop the Great Lakes App
1. On android, goto "Settings" » click Great Lakes app. » click "Force Stop".

Update Great Lakes to the latest version on PlayStore

Clear Great Lakes App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Great Lakes app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Great Lakes.

Fix Great Lakes unable to contact server/ Great Lakes internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Great Lakes » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Great Lakes » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Great Lakes on android.

Solve Great Lakes black/white screens issue on Android:

Follow the Great Lakes android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Great Lakes Educational Loan Services, Inc., developers of Great Lakes.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Great Lakes Educational Loan Services

E-Mail: [email protected]

Website: Visit Great Lakes Website

About this app

You can sign up for Great Lakes account access in app if you need to; no need to visit our website to get started managing your loans with us. Your information is secure with our identity confirmation process and robust encryption technology. Manage your loans no matter where you are. How can we improve your mobile experience? Rate our app, or send feedback to mobile@glhec. org.