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This app is so unhelpful it’s almost more confusing. It has the wrong location on some events and others just say a stage name but no directions as to where it is located (and the event center had even worse directions and no signs and the stages weren’t labeled). So far this has been a subpar experience due to the seemingly poor organization and instructions. They need to identify specifically who will be playing and the times in the app. A map as to where the lounges/stages are and how to get to them. The app should allow you to have a planner to keep up with all the events you want to attend and travel time required. Having an option to check in/secure a spot to events using the app instead of standing in line for hours would also have been smart. Paying for VIP did absolutely nothing except give you a heavy bag to carry around and stand in line with, maybe they should consider shipping those items to the home since you can’t take full size items in a carry on.

I got this app shortly after the 2018 festival hoping it would be updated for the 2019 festival, it was not and still hasn’t been updated. Even the website is a little out of date or has bugs. I try to email or register for events but I have no idea if the email went through because I get no confirmation. The app and website being out of date makes it hard to plan for an expensive trip.

I’ve tried multiple times to register for 2022 Essence Festival but having problems getting the general admission ticket. I received the page stating I have a ticket but no link to click on to add ticket to my wallet as instructed.