Contact IMVU Support

by Origami56789

I had quit this game a while back and cancelled all subscriptions and removed all my cards. Recently I started to be charged for things I had not authorized. I checked my subscriptions and payment methods online to ensure they had been removed and according to my profile they weren’t there so I was confused how I was still being charged. I filed a ticket asking for a refund for the $10 charge I had not been authorized as well as asking them to make sure my subscription was cancelled on their end and payment methods were removed on their end. It went back and forth about 5-6 times of them sending me help articles. Clearly either someone had hacked into my account or something had gone wrong on their end since I hadn’t been charged for MONTHS when all of a sudden these charges started happening. I was fed up with the help articles and stated that my account had been compromised or something had gone wrong on their end. Their response blamed me and said account security was up to the user and it is their policy to never reimburse any payments made while an account is compromised. Hello? It’s not like anyone asks to get their account hacked? I now have to contest these charges with my bank as well as order a new card because of this company. I wouldn’t advise anyone to ever purchase anything in this game.

by @2992

When you start of you get an avatar but here's the problem. The female version has the figure of a male the hands are dramatically huge, wouldn’t hurt to make them average. Shoulders are to wide giving the male look and the feet are to big. There human avatar characters not werewolf’s. As for the clothes there are amazing like how there’s many choices but it would be more better if there were more modest clothes. The Chatting rooms are always quite unique never the same love how we can be host but, the sever is to slow it glitches messing with the 3D effect and is freezes when it can’t load meaning the sever can’t handle it as for the credits I’ve noticed your guys clever technique to earn money. You see the purpose of this game is chat and to choose a look we can define with meaning we have to shop for clothes and types of modes but how can we when we start if with little money an peculiar avatar leading to have to obtain more by either watch videos for a ridiculous low amount or credits “money” im sorry I feel like you should either raise the prose to 15 or 10 credits or lower down the prices. Because pay for an apple card in this game isn’t worth it but yet thats the clever part were teens we still think like well teens so we don’t care so we buy it. So in short the avatar need more work the video credits need to rise its price and the chat rooms need to be fixed from all that glitching since its overloading in our phones

by Poopbdndjdndndnfnd

i lost my phone for a while and lost interest in the app because of that. I haven’t played sense like last year or maybe the year before that and have just decided to play it and i go to log on and it says my account is disabled ??!!!! so i try to make another account already mad because i spent probably over $100 on it (keep in mind i don’t have a job and spent all the money i had on that account) and then when i put my email in it says my emails associated with a banned account?!!!! I want my account back now! i spent way to much money on it for it to get banned when i wasn’t even able to use the account!!!!!!!!! And i know for a fact that it wasn’t banned the last time i had it!!! i never broke and rules or community guidelines!! i made sure that i didn’t so nothing like this would ever happen!!!😡😡😡😡😡 i am so angry and annoyed!!! i want my account back! This isn’t the first time either!!! before that i had another account that i spent about $50 on and it wouldn’t let me log back on! i would not get this app and spend money on it because this stuff has also happened to my friends!! This is a very creative game and helps you express yourself but i am not going to play if it’s going to take my money and then just ban my account!! this is unacceptable!!! you should not have and game and do this!!!!!!!! please fix this and i want my account back!