Are you having issues? Select the issue you are having below and provide feedback to HSBC US.
- The check deposit feature is unreliable and frustrating to use, often requiring multiple attempts to deposit a check.
- The app may have technical issues and may not work properly after updates.
- The app lacks certain features, such as the ability to see future dated checks or pay credit card bills with a non-HSBC debit card.
- The app may have difficulty recognizing standard business size checks.
- The process of transferring money from a linked checking account to the HSBC savings account is cumbersome and not user-friendly.
Complete guide to troubleshoot HSBC US app on iOS and Android devices. Solve all HSBC US app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at HSBC Global Services (UK) Limited, developers of HSBC US.
Access to US Personal Internet Banking through Global View from outside the U. S. may be limited. 2 HSBC Global Money Account is a prepaid, multi-currency account available on the HSBC Mobile Banking App for customers who maintain an HSBC consumer deposit account and have a current U. S. residential address or from a select country. 3 Data rate charges from your service provider may apply. HSBC Bank USA, N. A. is not responsible for these charges. Please be aware that HSBC Bank USA, N. A. provides the services and/or products available through HSBCUS to customers having an account relationship with HSBC Bank USA, N. A. HSBC Bank USA, N. A. cannot guarantee that the services and products available through HSBCUS are authorized to be offered in other countries, or that they are suitable for any particular person or appropriate in accordance with any applicable local laws, rules or regulations of any jurisdiction outside the U. S. Customers availing of the services and/or products available through HSBCUS are required to comply with all applicable laws/regulations of their respective jurisdictions. 1 Global View and Global Transfers are only available for HSBC Premier and HSBC Advance clients and are not available in all countries. App or log on with your existing HSBC Personal Internet Banking details. • Pay bills to virtually anyone in the U. S. * Important note: HSBCUS is provided by HSBC Bank USA, N. A. for use by existing customers of HSBC Bank USA, N. A. only. Deposit amount limits may apply. 4 Accounts eligible for Global Transfers include all HSBC deposit accounts, except for CDs. iOS is a trademark or registered trademark of Cisco in the U. S. and other countries. Please do not download HSBCUS if you are not an existing customer of HSBC Bank USA, N. A. HSBC Bank USA, N. A. is regulated in the U. S. by federal and applicable state laws and regulations. Deposit products are offered in the U. S. by HSBC Bank USA, N. A. Member FDIC. Camera-in device required to be able to utilize HSBC Mobile Check Deposit. Transfers from HSBC accounts from outside the U. S. may be subject to transfer fees. Personal Internet Banking is required to access Global View and Global Transfers. You can register on the HSBC U. S. The HSBC U. S. The information provided through HSBCUS is not intended for use by persons located in or resident in jurisdictions where the distribution of such material or provision of such services/products is restricted. HSBCUS is not intended for download or use by any person in any jurisdiction where such download or use would not be permitted by law or regulation. Mobile Banking App allows you to stay in control of your finances, anytime and anywhere. Foreign currency exchange rates and local country limitations may apply.