The HSBC U.S. Mobile Banking App allows you to stay in control of your finances,
anytime and anywhere. You can register on the HSBC U.S. App or log on with your
existing HSBC Personal Internet Banking details. Manage your HSBC accounts in
one place: • Quickly see available funds and mon...
I travel internationally for work and am in multiple countries every month. I opened this account because of HSBC ‘s global availability. Boy what junk. I have had my HSBC Premier global account debit card for ONE DAY and am already done with this bank. You cannot see pending transactions online or on the app. This is important especially for those of us who travel a lot. We need to be able to see the pending transactions. As it stands now, HSBC does not display the transaction until the merchant has paid. This could take anywhere from 3 to 7 business days. Not good HSBC, not for a global bank like yourself. The funny thing is the available balance reflects the debit but you can’t see who the pending charges are from or the amounts of each one. I certainly don’t wanna be in another country to find out that something I charge three days ago was incorrect and now I’m gone and I can’t do anything about it. Also, this app is TERRIBLE. It’s very limited, unlike every other bank I’ve ever used you can’t lock or freeze your debit card, you have to call the one 800 number in order to do that. Stupid stupid stupid. I’ve called the one 800 number and it takes 30 minutes to get a hold of a representative. Well, sorry, if I need to stop my debit card I don’t want to be on hold for 30 minute. I don’t have time for that. I’m still very disappointed because I was excited to have this bank. Going to look at Capital One 360.
Useless cheque deposit feature
I reserve judgement of the basic user interface as it is going to take time to get used to it. It is definitely not an immediately apparent improvement over the older app. The big problem is the cheque processing. It took me several attempts to process two out of three cheques with complaints of trying to submit the same cheque again and the cheques not being readable. The third cheque refused to process. The format of the cheque is a little narrower than normal and the software just keep telling me to ‘fill the window’. If you fill the window in the top to bottom direction it complains that there are bit missing as the left to right is bigger than will fit in the target. I never had these problems with the old app. If HSBC want to see what an iPhone banking app should look like they should look at Bank of America. HSBC developers have a very long way to go to catch up.
Missing some functionality
You can setup transfers and you can set them up to be sent at a later date. But then you can’t see them. Its like they never existed until the date the transfer happens. You’re already interacting with the API to create new transfers. Why not create a view for all pending and completed transfers? The problem is, if one person on the account sets up a payment, expecting a certain balance on a certain date, and then another person (or even the same person) doesn’t know/remember about that transfer, or it’s precise amount, then they might make other transfers that could cause an over draft. The whole point of the app is to do all my banking from there. I shouldn’t have to get on the the computer just to check whether there are some pending transactions. The current behavior is basically a write only behavior which is asinine. I would understand a read only behavior. But if you are going to be able to write, you gotta be able to read.
Better than it was, but still need to improve
There is a section “move money”, but I only a have HSBC credit card, and don’t have a debit card, I have my debit card with local bank, so each month I have to go to web site from my laptop to pay a bill for credit card, since mobile app doesn’t let me do it. I don’t understand how come, I can not use any option in move money if I only have a credit card with hsbc. So the application allows me see my transactions and statements, but once a month I still need to go website and pay bill over-there. I regret that I applied for this credit card, hooked for mail promotion I wasn’t expect that each month I need to do extra things, closing this credit card will hurt my credit history so I trapped. Please make it possible to pay my HSBC credit card bill to pay with mobile app and add my debit card from another bank.
What a pain.
I budget my real money weekly. I was attracted to this bank because of its superior savings rates (which is the only reason I gave 2 stars). I can’t imagine a bigger pain in the rear to transfer the “left over” money from my weekly budget from my checking account to this savings account. The app doesn’t even acknowledge that I have an external checking account linked, so the Move Money feature only displays my HSBC Savings account. I have to open up my browser, log into the website and even then it’s not as simple as transferring money in the transfer menu. I have to dig through redundant sections to finally get to a drop down menu that displays my linked checking account. What’s the point of the app if I can’t open it up and transfer money from my checking account to this savings account with ease?
Better than the old app! Still needs work!
The previous iteration of the app was unusable. I wasn’t even able to login and had to figure out ways to login. The new app looks way better and I can at least look at my balances and do basic stuff. Still the app is light years behind some of the big banks like even Bank of America, Chase and other newer banks. UI can still look better than it looks right now.
From terrible to mediocre
The only reason I’m writing this review is because they said “we always listen to feedback” in the “what’s new” section. Well, no one ever asked me about my feedback from HSBC, so here it is unsolicited. The app used to be probably the worst designed app on my phone. It got the work done but was unattractive and not user friendly, like it was built by amateurs in a hurry. The new one is a little better looking but too much of arcane security measures are there and I don’t feel like I know what’s going on with my accounts. Also, I supposedly have a credit card with them but I have no idea where that information is located. For certain their “rewards” must be posted on a bulletin board in their lunch room and I have NO IDEA what they are, my points accumulated, etc... my solution? I don’t use it. I use another card with an app that works.
A credit card app that doesn’t allow you to pay
The app is hideous. As many others said, it is an improvement from the previous one, but HSBC’s app continues to miss essential features. Everything feels pieced together rather than programming an inclusive app. You cannot pay your statement balance from the app. The app doesn’t show your bank account details. Problem might be that even the web based page reroutes you to an 90s looking web page where you can pay. Nothing is integrated. Therefore, just 1 star. Receiving statement credits as part of the cash back program is not much better. You can only “order” fixed packages. You have to check out your cart, etc. it is validating your shipping address?! For a statement credit? I am not shopping at Target - I simply want the amount to be credited.
So bad, that I reverted to accessing my online banking through Safari instead of the app. In 2019. On the app, My Accounts never show up on first login, just a blank page. Transactions are not showing in the same order as the online banking statement. And what happened to the scrolling? I can scroll down like on any app, but the moment I scroll back up, the whole screen shifts to the ledger balance, when all I wanted was to check out the transaction I just scrolled past. Don’t try to re-invent the wheel HSBC, fix the scrolling to the way a regular app would. Imagine if every time you scrolled up on your Instagram, it scrolled all the way back up to your stories. Every. Time. Annoying right? Never wanted to move to another bank more in my life after this “update”
Warning to some iPhone 11 users
I was forced to delete my old app and download the new app. After trying several times to login I was given an error message of ‘Service Unavailable’. I called the customer service number on the back of my card. I spent 30 mins on the phone with a CSR who had me delete and re-download the app 3x and it still didn’t work. She checked with another colleague. They informed her that some iPhone users were not able to use the app and they were working on the problem. She told me to wait an hour and then try again. I’ve waited 24hrs and it still doesn’t work. At this point I have no choice but to use the website to login. Thanks HSBC. You never disappoint when it comes to disappointing.
Frustrating beyond belief
Oh cool. I need to deposit a check because there’s no branch anywhere for 200 miles? I can use this app to deposit checks? Sweet. Nope. Error message after error message. Call customer service number. These poor people have to deal mad customers. They have suggestions, yeah, “don’t write anything in the memo portion of the check.” Get new check, no memo. Same error. Finally made it to a branch. Teller says, “It might be because the check is grey.” What?! Useless depositing tips. Do this, do that... hold still, black background, plenty of light, press camera button. Never had a problem with the old app with an older phone, older camera. Sad I have to switch banks... this is laughably useless.
Terrible. You just lost a customer.
I log into the old app, I get asked to download the new one from the App Store (not sure why you can’t figure out how to just push an update like every other app in the world) but ok.... new app downloaded it prompts me to push a button to transfer all my security settings from the old app, “great” I think.... then I get a safari page open saying “access denied” and I can’t get past that. Just a terrible terrible user experience which has been the case with both online and mobile platform for HSBC US. As a UK ex-pat living I the US and a long time HSBC customer it’s really disappointing to see the gap in US digital experience vs. UK. This is the last straw, I will now begin the process of moving banks.
Depositing checks is much more difficult than with the old app, especially if they are large sized. I tried to deposit one large check and the app froze and then told me I had already deposited it and refused to accept the check for 3 days. After downloading the app it asks if I want to transfer my security settings from the old app but a dead web page opens up when I push the button to transfer. The Home screen does not display account balances like the old app does, and the old menu options appear to be well hidden. The fingerprint password setup is incomprehensible. I gave up. Compare your app to the PenFed credit union that makes things so easy. Yours is terrible!
Nearly impossible to link device
I’ve spent over an hour attempting to activate my iPhone 11 Max Pro mobile device (in order to use a Face ID), and errors abound. You are instructed to call Customer Service, but after significant wait times, the calls get disconnected. I’ve tried calling 3 times. I’ve also tried chatting in the app for assistance, which gets disconnected if you follow their instructions. One error that needs to be fixed is the generation of the mobile passcode, which take longer to deliver than the time allotted to you to enter it. 1 hour, 3 calls, and 2 chats later, my phone still cannot be linked. Shameful.
I was so excited to see the update for HSBC USA app but it asked me to download separate app from AppStore ?? Then asked me to switch from my old app to new app. I follow the prompt but it didn’t work I keep getting error message so I tried to log in to the new app and still unable to log in because it keep asking to switch device to this device so I was confuse because i only have one phone and never install the app on other phone. Still need a lot of improvement. I hate their old app but hate this one even more *sign*. I tried to call them for help but they said they don’t have a clue what I was talking about
No. HSBC US does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 26,134 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for HSBC US Is 14.0/100.
No. HSBC US does not seem legit based on our analysis. This conclusion was arrived at by running over 26,134 HSBC US User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HSBC US Is 14.0/100.
HSBC US works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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