Contact HSBC US Support

by Global Letdown

I travel internationally for work and am in multiple countries every month. I opened this account because of HSBC ‘s global availability. Boy what junk. I have had my HSBC Premier global account debit card for ONE DAY and am already done with this bank. You cannot see pending transactions online or on the app. This is important especially for those of us who travel a lot. We need to be able to see the pending transactions. As it stands now, HSBC does not display the transaction until the merchant has paid. This could take anywhere from 3 to 7 business days. Not good HSBC, not for a global bank like yourself. The funny thing is the available balance reflects the debit but you can’t see who the pending charges are from or the amounts of each one. I certainly don’t wanna be in another country to find out that something I charge three days ago was incorrect and now I’m gone and I can’t do anything about it. Also, this app is TERRIBLE. It’s very limited, unlike every other bank I’ve ever used you can’t lock or freeze your debit card, you have to call the one 800 number in order to do that. Stupid stupid stupid. I’ve called the one 800 number and it takes 30 minutes to get a hold of a representative. Well, sorry, if I need to stop my debit card I don’t want to be on hold for 30 minute. I don’t have time for that. I’m still very disappointed because I was excited to have this bank. Going to look at Capital One 360.

by Sweetlilsuzy

This app takes several steps just to log in if you haven’t set up Face ID, which it conveniently forgets every few weeks so you need to set it up again. And then once you’re in the app, you can’t do anything of any value!! You cannot pay your bill, you can’t see you Current Balance - only charges that have cleared the bank which can take 7-10 business days; you can’t dispute a charge if someone stole your identity, you can’t freeze your card if you lost it or your wallet was stolen. It’s basically the most complicated way to see your statement from last month.

Customer service is useless, it takes forever on hold, you can barely understand the representative, and they can’t tell you what your pending charges are or your current balance either; they tell you they have to “clear the bank from the merchant side which can take 7-10 business days”
No Other banking institution has this problem - I have cards with CITI, Discover and Chase; all of which have amazing apps. I was duped into getting a HSBC card b/c they offer 23 month 0% APR and I just bought a house so I thought it would be a great way to get settled and not have to pay interest for my first 2 years. Should have known it was too good to be true.
The hassle is not worth it, I have paid my balance and I’m closing this account.

by Candradasa

I opened a credit card with HSBC. The process of signing up was much more complicated than any other card experience. I thought that might actually be evidence of more care taken around credit lines, which would be good. However, after jumping through hoops to install the correct version of the app (two false starts directed from the welcome emails for my card!) I discover now that it’s impossible to make credit card payments from the app! This is 2020. The HSBC banking systems are totally out of date and unfit for contemporary purpose. Every other line of credit I know has sorted this out by now. For a company the size of HSBC it’s beyond poor. Worse, if you try to pay via mobile browser (Safari latest for iPhone) that’s also impossible. The site is not mobile responsive. And you can’t access the relevant area of the site. There are no warnings given. Just every time you try to enter the ‘Payments’ section you’re *helpfully* taken to customer service to learn about all the ways HSBC will apparently help you. Reader, they may not... The worst experience I’ve had in ages of bulky lumbering corporate process when what’s required is a fresh start. Please fix this, HSBC. I regret deeply choosing you to bank with.