Hearing Remote Status
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32 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
[Solved] does a light come on when the aids are fully charged
Cant adjust the slider controls. Or change programme settings
📋 14 Reported Issues:
If I turn off the Bluetooth and then turn it back on it doesn't auto connect to hearing aids.
Geachte heer/mevrouw, Na de laatste update van de app kan ik de hoortoestellen niet meer gekoppeld krijgen. Ik heb een Motorola Edge 30 Neo met Android versie 13. Ik heb AudioNova B1-R Sand hoortoestellen. Ook Schoonenberg Hengelo (Ov.) krijgt het niet voor elkaar. De toestellen zijn al opgestuurd geweest en de electronica is vervangen. Alle aangegeven opties uitgeprobeerd: Het lukt simpelweg niet! Sonova graag een oplossing! Met vriendelijke groet, Gerrit Houwers
App doesn't show on phone, but is still connected and works when looked up on app store.
"HELP US IMPROVE" screen appears when I open app. I AGREE and NO THANKS options to not work. App is connected to my hearing aids but I cannot change settings in app. Started today. Will anyone respond??????
App crashes as soon as I call it from its icon . It does this after I did a general reset on my smartphone , a Samsung galaxy A54 (brand new)
App keeps crashing, reinstalled many times, restarted phone many times, cleaned cash etc. No luck
Absolute garbage. App will no longer open. Crashes and disappears of the face of the earth. Uninstalled and reinstalled many times. Frustrating to say the least!
My remote app crashes every time I open it.
The app crashes - it worked fine for a month began crashing and closing - my phone tells me it has a bug. Installed all latest software updates. Uninstalled - reinstalled instantly crashes - what to do?
I’m using the app with an iPhone SE running iOS 16.1. Typically, I wear the hearing aids for 12 hours a day. Randomly, the app refuses to connect to the hearing aids. This is usually in the evening e.g. when I try to turn on the app’s TV profile. (This support software doesn’t like me trying to post two issues. Not a fraud, I have two issues !)
I’m using the app with an Apple iPhone SE running iOS 16.1. I’m new to the hearing aids, about a month. The app randomly tries to make phone calls - today it did so whilst I was driving, which was unnerving. Sometimes my phone display randomly shows “Voice Control” (I don’t use Siri) I’ve found a setting called “Tap Control” and turned it off (but I wasn’t tapping the hearing aids whilst driving) Any thoughts ?
App tries to connect to hearing aids but then crashes without connecting
The app's icon is not visible on my android phone.
I can only control both hearing aids together, not separately
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Developer: Sonova AG
‼️ Outages Happening Right Now
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May 27, 2026, 09:31 PMa AndroidOS user from Frankfurt am Main, Germany reported problems with Hearing Remote : Not working
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May 27, 2026, 09:11 PM
a AndroidOS user from Frankfurt am Main, Germany reported problems with Hearing Remote : Not working
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May 14, 2026, 10:33 AM
a Windows user from Frankfurt am Main, Germany reported problems with Hearing Remote : Connection
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May 07, 2026, 03:26 PM
a AndroidOS user from Ingelheim, Germany reported problems with Hearing Remote : Connection
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May 01, 2026, 06:56 AM
a Windows user from Alcester, United Kingdom reported problems with Hearing Remote : Connection
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Apr 27, 2026, 07:16 AM
a AndroidOS user from Neustadt in Holstein, Germany reported problems with Hearing Remote : Connection
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Apr 07, 2026, 06:22 PM
a AndroidOS user from Neustadt in Holstein, Germany reported problems with Hearing Remote : Connection
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Mar 31, 2026, 05:01 PM
a Mac user from City of Westminster, United Kingdom reported problems with Hearing Remote : Crashes
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Mar 29, 2026, 09:23 AM
a Windows user from Amsterdam, Netherlands reported problems with Hearing Remote : Connection
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Mar 28, 2026, 03:54 PM
a Mac user from Wolfsburg, Germany reported problems with Hearing Remote : Connection
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