Oticon RemoteCare app not working? crashes or has problems?

Oticon RemoteCare Status

Published by Oticon A/S

Oticon RemoteCare allows your hearing care professional to set up an online
session with you, to get your Oticon hearing aids adjusted remotely and receive
counseling – in real time. Oticon RemoteCare enables you to: • Get expert
follow-up consultations from the comfort of your own home, workplace or any
place you find convenient • Get your hearing aids adjusted remotely to ensure
the best possible hearing experience .

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Common dislikes about Oticon RemoteCare app

- The app's connection with hearing professionals is unreliable and the reviewer was unable to successfully connect after multiple attempts.

- The app loses conductivity and has limited functionality.

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Common Oticon RemoteCare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Oticon RemoteCare app on iOS and Android devices. Solve all Oticon RemoteCare app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Oticon RemoteCare iPhone Issues and Solutions

Oticon RemoteCare iOS app crashes, not working, errors
Oticon RemoteCare iOS app network issues
Oticon RemoteCare on iOS has black/white screen

Oticon RemoteCare Android App Issues and Solutions

Oticon RemoteCare has errors/crashing/not working
Oticon RemoteCare server network connectivity issues
Oticon RemoteCare has black screen

Oticon RemoteCare iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Oticon RemoteCare app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Oticon RemoteCare app crashes or not working on Iphone (iOS):

Close and restart the Oticon RemoteCare app on iPhone
Update Oticon RemoteCare app to the Latest Version for iOS
Uninstall and reinstall Oticon RemoteCare iPhone app
Update your iPhone to the latest iOS version

Fix Oticon RemoteCare on iPhone unable to connect to server/internet connection issues::

To resolve Oticon RemoteCare network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Oticon RemoteCare black/white screen (blank screen) on iPhone:

Follow the Oticon RemoteCare iOS app troubleshooting guide Here →

Oticon RemoteCare Android App Issues and Solutions

Fix Oticon RemoteCare not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Oticon RemoteCare app issues:

Force Stop the Oticon RemoteCare App
1. On android, goto "Settings" » click Oticon RemoteCare app. » click "Force Stop".

Update Oticon RemoteCare to the latest version on PlayStore

Clear Oticon RemoteCare App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Oticon RemoteCare app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Oticon RemoteCare.

Fix Oticon RemoteCare unable to contact server/ Oticon RemoteCare internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Oticon RemoteCare » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Oticon RemoteCare » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Oticon RemoteCare on android.

Solve Oticon RemoteCare black/white screens issue on Android:

Follow the Oticon RemoteCare android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Oticon A/S, developers of Oticon RemoteCare.

100% Contact Match

Developer: Oticon A/S

E-Mail: [email protected]

Website: Visit Oticon RemoteCare Website

61.54% Contact Match

Developer: Oticon A/S

E-Mail: [email protected]

Website: Visit Oticon A/S Website

About this app

Oticon RemoteCare allows your hearing care professional to set up an online session with you, to get your Oticon hearing aids adjusted remotely and receive counseling – in real time. With Oticon RemoteCare, you can save time by not having to travel to your hearing clinic for follow-up visits - and enjoy comfortable and secure communication with your hearing care professional at any time. The Oticon RemoteCare App is compatible with all Oticon Bluetooth hearing aids.