H Band app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
33.3%

Connection
22.1%

Not working
18.7%

Login
14.6%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
K
Ken:

[Solved] H band not connecting to iphone

E
Eleanor Hunter:

weather will not show up

R
Robert Knox:

will not stayon fahrenheit

L
Lu-Ann Martin:

BP is the only category not showing results

A
Ashar Hamid:

Keeps asking for 4 digit password

K
Kathleen:

Can't delete call history on watch

B
Brock:

on my G42 watch, weather does not display. It says go to App. In the app, I can't find weather setup

R
Ralph Thorbahn:

Password will not reset after a code is received

S
Scott Santford Hockenberry:

i can't set the time on my watch to daylight savings. i've done so before using hband but i can't no

📋 89 Reported Issues:

J
John 2025-04-07

Have issues with the sleep function instructions are very bad does not work how do I get my money ba how do I get my money back or

L
Lewis Eggebrecht 2025-03-12

Glucose reading is way off compared to test strips and Libra 2 glucose monitor. How to fix?

S
S.Dhanapal 2025-03-01

1 Dail brightness is 0 how to increase 2 battery discharged daily what may the reason?

S
Sue 2025-02-25

Steps and BPM not registering on display

P
Palo 2025-01-23

Hband nesynchronizuje počasie

P
Pavol Földi 2025-01-12

Pocasie sa neukaze

P
Pavol Földi 2025-01-12

Pocasie sa nesynchronizuje

P
Pavol Földi, Foldi@centrum.sk 2025-01-12

Pocasie sa nesynchronizuje

P
Pavol Foldi 2025-01-12

Nejde pocasie

V
Victoria 2024-10-17

App will not reconnect to network after removing & reinstalling app.

R
Robert Knox 2024-09-24

The Weather on my watch does not stay on and at times though I set it to show Fahrenheit it shows Celsius instead and sometimes disappears altogether how can I fix it

J
John Whitley 2024-08-03

My h band only records hr during the night and never during the daytime although it records all other functions

W
Wayne 2024-06-13

Blood oxygen, works on the watch, when wearing and testing, but does not, monitor it on my phone. Not just my phone.

S
Sarah 2024-06-06

Hi My Hband is not logging my sleep pattern ?

G
Gordon Humphrey 2024-03-07

Sleep Monitoring does not monitor the whole night. I monitors starting at 01:00 AM to 05:00 AM. 99% of the time. Just 2 times it has monitored the whole night. Please help. Thank you, Gordon

R
REJI MATHEW 2024-02-22

App measurement is not same as the watch measurement

D
Daniel Budurea 2024-01-27

I have problems with O2 tracking. The time interval it stops at 7 AM all the time. There is no setting to extend the interval. Also it will be great if the ECG watch measurement will be automatically transferred in the App.

J
Joe Smith 2024-01-11

last 24 hours, HM18 band will not stay connected to the phone. Time is off, it syncs but then will not let me change any setting, watch is dead and won't respond to a button press for 1-2 minutes after the sync. Watch is fully charged. Phone used is an iPhone SE (2022) and running H Band software 10.42.0. Any suggestions? Have only had the HM18 for four months.

L
Laura Watkins 2024-01-04

The clock/calendar stopped working. It's got the wrong date and time - not just hours off, also minutes. I can't find any way to try to adjust it to the correct time/date.

B
Barb 2024-01-01

My sleep time is not being fully tracked even though all other functions are being recorded for that time period.

C
Charles R Marshall 2023-12-30

Watch face frozen at the wrong time and date. Can't get any other icons by swiping the face of the watch. Data seems to be transferring properly to H band app. Can you help?

J
J White 2023-12-23

Sleep mode worked one night then stop loading

W
Wade Dittus 2023-12-20

App is being used on lige Smart watch. Sleep tracker ( monitor not working. All others are.

M
Marta 2023-12-18

My H band keeps disconnecting every 10 minutes and then not reconnecting on its own even though my phone is in my pocket . I have to go in the app every time to reconnect it by hand which is pointless as I want to receive messages and stuff on it. I don't want to keep checking my phone and reconnecting it.

C
Christina Davison 2023-12-13

App has stopped providing history. It is showing a "network unavailable" error.

C
Carol Cooper 2023-11-22

iPhone won’t connect to app. Bluetooth is on

D
Dawn 2023-11-19

Watch doesn’t connect with my phone to tell me if I have a text message anymore I got this watch Christmas of 2022 and I’ve been having problems ever since. I am hard of hearing and need the watch to vibrate around my wrist so I know I have an incoming text message. Also, I have to reconnect my watch to my phone multiple times aI am hard of hearing and need the watch to vibrate around my wrist so I know I have an incoming text message. Also, I have to reconnect my watch to my phone multiple times a day to see the damn weather. I was given this watch because it supposed to be seen your friendly and helpful..

J
John Walker 2023-11-08

Device connects to my iPhone and the HBand app. The app records my steps (Pedometer) and Heart Rate, but it does not store my Blood Pressure, Blood Oxygen, or HRV data at all. I have tried refreshing the app as well as disconnecting the device, but it still only records the items mentioned above while not recording the others. Thank You

W
Whitney Moore 2023-10-18

So far my Hband watch is working OK. However. It does NOT have the blood glucose on the dashboard. Nor does it appear when I swipe to next feature. Is there an update?

L
Lina 2023-10-13

I can't get the weather to change locations to my current location. I have permissions set to allow the app to use my location all the time but it still doesn't update.

R
Russell Hunt 2023-10-04

My watch indicates Female - I am a male! When touching that on the watch face I get a "update your profile in H band" message, how can I do that? Looking through H band I have not found that option. Thank you.

K
KING PATRICIA B 2023-09-27

Can't get weather

A
Anthony Robert Bryar 2023-09-19

H Band won't update my profile on watch. It still show a female instead of male.

T
Todd 2023-09-12

The battery went dead so I charged it to full, after that it will not turn on any longer.

S
Suzanne Whitaker 2023-09-08

My h band watch is reading a 6.3 mmol/L however, my blood glucose glucometer is reading 27.7 mmol/L. How do I get my h band watch to read more accurately?

P
Peter-Doherty 2023-09-03

Blood glucose not updating to dashboard

S
Suat 2023-08-26

On the second day my H band has frozen cannot move anything the clock works that’s all Tried factory reset then reset that’s it I am very disappointed my partner got this H band to check my blood level it worked the the first day now it’s dead very dissatisfied waste of money puts me in dangerous blood level spike Is this just a gimmick Help??????????

L
Linnie Lindsay 2023-08-25

1) Sleep is way off. I go to bed at 8 or 8:30 and logs me asleep anywhere from 11-1, and my fitbit shows all of my deep sleep is in those early first few hours. I am showing about half my actual hours on hband. For this reason, I decided to charge my hband at night and use my fitbit band to log my sleep more accurately. 2) The BP, HR, AC1, Oxygenation not reporting on app although recorded a number of time on the wrist band. 3) The charging mechanism is awkward and keeps falling off the device. 4) There needs to be a way to add steps logged from another device if I have to take this one off to charge. There is no online interface to do this like on fitbit. Please add an computer online version too and the ability to add sleep hours and/or steps if needed for this reason. 5) When these issues are fixed, please provide a way for us to run an update to include these fixes when we open the app. Thanks!!

K
Ken Stebbins 2023-08-23

Sleep time way off. I go to bed at 9 pm and it shows I went to bed after 1 AM

P
Paul Taylor 2023-08-22

Requires an unknown 4 digit password to reconnect to watch (GTR). The time on the watch is incorrect. Cannot connect watch to iPhone because of unknown password. Watch is now useless.

J
John Edwards 2023-08-15

watch works fine, at fraction of price of fibit. it would be nice to have more choices of watch display. what does the interlocking chain icon represent?

E
Elizabeth Davis 2023-07-28

I bought this specifically for the blood glucose monitoring, however I am not seeing that section as I scroll through all the different functions. How do I get this included into my stats?

J
John 2023-07-28

Having issue with my profile. I keep setting "MALE" in my profile on the app but the watch still shows "FEMALE" How can I get the watch to sync this info with the info on the app?

R
Robin 2023-07-12

My hband Oxygen meter always goes from 99% to 96%, even when my oxymeter says a different number. How do I get it to read accurately? That and the blood glucose meter are why I bought this watch!

A
Andy 2023-06-09

My iPhone 12 see the phone but does not connect ! Phone shows on itself that his Bluetooth is disconnected , how do I switch the blue tooth on as I can not connect my phone to the iPhone

A
Andee 2023-06-07

My new H Band watch keeps sending “disconnect” signals. What’s wrong?

S
Sharon Young 2023-06-06

1. Glucose reading is not in mg/dL (medical standard) 2. H band app requires smart phone, not compatible with tablet 3. "Sleep" and "activity prompt" do not recognize people who sleep during the day and work at night; it thinks I was "sleeping" and totally misreads REM/light/deep sleep while I'm working. When I try to set the activity reminder it tells me the times I select are "not reasonable" when they are perfectly reasonable for someone whose first meal of the "day" is supper and final meal is breakfast before going to bed.

D
Deirdre Kamback 2023-06-04

I want to change my glucose readings from mmol/l to mg/dl

V
Victor Kelly 2023-06-01

After downloading app using QR code on My Motorola Z force phone, h band is running in the background but does not display a user interface. Therefore I cannot connect to Bluetooth

C
Chris Garito 2023-05-30

My watch screen is all jumbled and streak y and will not reset...nothing has been done to the watch and I have had it for two days

H
Haydee 2023-05-28

My pedometer is inaccurate, it is off by over 2000 steps. Not sure about other accuracies. I will write again if I find other problems.

J
Jacki 2023-05-24

Just received and set up h band with iPhone. No glucose data on phone and no option for continuous monitoring of glucose as advertised

B
Burton Sage 2023-05-13

I have no blood glucose interface.

M
Mike Bauet 2023-04-28

2 issues 1) H band will not run on my Galaxy Tablet 5se. If it's not compatible, what app should I use for that device? 2) H Band or FITVII not recording all of the time I slept. Am I doing something wrong or is this a known issue?

S
Stanwood Lehmn 2023-04-22

Password format error? Password not allowing reset. Trying to login

J
Janet Irons 2023-04-20

I cannot get the sleep to accurately start when I go to sleep

S
Susan Kikoler 2023-04-17

I would like you to expand your watch faces to include the various holidays and seasonal pictures. I understand that I am able to set a photo as a watchface but would rather have preset ones to choose from the app. Thank you

L
Lakan Sumulong 2023-04-08

My H Band doesn’t record Sleep

J
Jim` 2023-04-06

I charged my H Band for the first time in about 5 years. It will not connect to my Samsung Galaxy S22. I've turned blue tooth on and off on the phone and powered the watch off several times. What else can be checked?

A
Allan Hirsch 2023-03-12

bought a new samsung A53 phone. H band app will not allow me top set password after using 4 digit code to rest password. Message states Network unavailable. Removed and reinstalled app and the same happens. Liked the watch and app until this happened. Please advise me and help, Thank you

T
Tracy Du Plessis 2023-03-08

Its recording my heartrate and sleep but not my blood pressure readings. I've reset it and still nothing.

J
JuJu 2023-02-12

Requires an unknown 4 digit password to reconnect to Bluetooth . Can’t use the product without this information which is not provided with the watch

G
Gloria Scalea 2023-02-01

Sleep mode won’t activate Everything else seems OK

M
Marlene 2023-01-06

Watch display all the alerts but SMS. Check everything related and everything is ON. Any recommendations?

C
Clive Anthony Morgan 2022-12-29

Mh band keeps saying connection successful on and off

J
Jay 2022-12-29

The app does not send reset code to my email. Can I get the right user email I’d?

S
Sharon Joseph 2022-12-27

The device will not charge

M
Matthew D. McGuire 2022-10-22

H Band cannot connect to suinsist watch. Asking for 4 digit password I never had to setup before. Cannot reset or anything.

H
Henryk 2022-10-17

E400 smartwatch. Always appears message- An unaxpecting error ... when I try to use personal setting of blood glucose monitoring. But personal setting of blood pressure works correctly. Build version: 8.4.5 Current date: 2022-10-17 20:02:42 Device: Samsung SM-J530F Stack trace: java.lang.NumberFormatException: For input string: "8,5" at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043) at sun.misc.FloatingDecimal.parseFloat(FloatingDecimal.java:122) at java.lang.Float.parseFloat(Float.java:451) at com.veepoo.hband.activity.connected.setting.BloodGlucoseSettingActivity.onClickEvent(BloodGlucoseSettingActivity.java:159) at com.veepoo.hband.activity.connected.setting.BloodGlucoseSettingActivity_ViewBinding$1.doClick(BloodGlucoseSettingActivity_ViewBinding.java:42) at butterknife.internal.DebouncingOnClickListener.onClick(DebouncingOnClickListener.java:18) at android.view.View.performClick(View.java:7357) at android.widget.TextView.performClick(TextView.java:14263) at android.view.View.performClickInternal(View.java:7323) at android.view.View.access$3200(View.java:849) at android.view.View$PerformClick.run(View.java:27895) at android.os.Handler.handleCallback(Handler.java:873) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:216) at android.app.ActivityThread.main(ActivityThread.java:7266) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:494) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:975)

R
Rosario Seta 2022-10-07

I forgot the password of Smartwatch it cannot connect to the app always asking 4 digital password how can fix this i alt try the 0000 password but still smart watch can’t sync to the fitness app

R
Rosario Seta 2022-10-07

The smart watch not be able to connect to the app to reset the password I forgot the 4 digital password to connect

J
Jeanna M Maines 2022-09-02

Weather doesn't show on my watch. Says no data

E
Etienne Aube 2022-08-30

Purchased a smartwatch model F22R and everything seems to work perfectly except the weather will not show up. I've tried every possible ways to fix this but still no weather showing. I've resetted the watch and the app several times to no avail. Unless my country location is not available in your app or something else I can't get the weather at all. Please help.

L
Linda King 2022-08-25

iPhone is not recording data.

T
Tonya 2022-08-13

My data- heart rate, blood pressure, sleep, and steps, are not showing in the h band app. I can see them on my phone. I tried to reset, uninstalled the app, and even did factory reset. Nothing is working. I have a heart condition and I have to keep track of heart rate and blood pressure. Why I purchased a smart watch. I would like to know why it's not working. Thank you, Tonya Miller Miller.tonyam18@redacted 336-459-8111

S
Sue Barber 2022-08-03

This is the second H Band l have had. The first one was replaced after 5 months due to the charging connection snapping. The replacement l have had for 2 months - the same thing has happened. I am careful when it comes to taking off the strap for charging. Strap had never fitted properly from start.

K
KATIE GREGORY 2022-08-03

Won't snyc HR or sleep

J
John S Graham 2022-07-30

When I try to use the egg function, it starts then stops and gives a "falling off of leads" error. How to fix.

D
Debra Young 2022-07-29

Hband app not logging heart rate data

R
Richard 2022-07-22

The app shows sleep information but not steps or heart rate Help

R
Richard 2022-07-22

The app shows sleep information but not steps or heart rate Help

J
Joyce Hibshman 2022-07-13

I need a 4 digit # to reconnect…what is it?

M
Matt 2022-07-04

H band is asking for a 4 digit password I never made,to connect to my watch. Cannot connect without it. Terrible product

G
Gine Hinrich 2022-07-01

H Band does not connect to my Samsung S8 anymore - used to be ok before. I re-installed app, also re-started my phone and band. When clicking on connect in app - it just circles and nothing happens. Cannot longer use as it cannot connect to my cell phone.

P
Paul McQueen 2022-06-18

H band will not connect. App has been deleted and reinstalled, band has been reset, Bluetooth shows connected but band circles in connecting mode with no movement.

S
Songezo 2022-04-12

I'm struggling to reset my password as I was unable to connect the smartwatch to the app it needed 4 digital to connect.

V
Venkatesan Arumugam 2022-04-05

I am unable to connect Blackview smart watch R7 pro. It was not at all connecting all setting make okay permission allowed but still R7 rpo watch not paring with H-Bad app, where as other R1, R3, R5 are connecting

C
Carmel Silver 2022-03-25

I can't get the App to connect to my watch. At first it worked, but about a week ago, it said it was not connected, even though the phone showed that it was connected. So I forgot it in the phone, updated the phone, deleted the app, re-installed the app, but it keeps asking for a password. I put in 0000, but it doesn't work. It does not show up on my iphone's bluetooth.

E
Evelyn Boss 2022-03-13

Wouldn't let me log in so I tried to reset password and it timed out. Deleted app and installed again...still won't recognize or let me change password...I can't adjust the time unless it sincs with phone

Showing 1-89 of 89 reported issues:

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Developer: H Band




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