H Band Status

Sleep Monitoring does not monitor the whole night. I monitors starting at 01:00 AM to 05:00 AM. 99% of the time. Just 2 times it has monitored the whole night. Please help. Thank you, Gordon

App measurement is not same as the watch measurement

I have problems with O2 tracking. The time interval it stops at 7 AM all the time. There is no setting to extend the interval. Also it will be great if the ECG watch measurement will be automatically transferred in the App.

last 24 hours, HM18 band will not stay connected to the phone. Time is off, it syncs but then will not let me change any setting, watch is dead and won't respond to a button press for 1-2 minutes after the sync. Watch is fully charged. Phone used is an iPhone SE (2022) and running H Band software 10.42.0. Any suggestions? Have only had the HM18 for four months.

The clock/calendar stopped working. It's got the wrong date and time - not just hours off, also minutes. I can't find any way to try to adjust it to the correct time/date.

My sleep time is not being fully tracked even though all other functions are being recorded for that time period.

Watch face frozen at the wrong time and date. Can't get any other icons by swiping the face of the watch. Data seems to be transferring properly to H band app. Can you help?

Sleep mode worked one night then stop loading

App is being used on lige Smart watch. Sleep tracker ( monitor not working. All others are.

My H band keeps disconnecting every 10 minutes and then not reconnecting on its own even though my phone is in my pocket . I have to go in the app every time to reconnect it by hand which is pointless as I want to receive messages and stuff on it. I don't want to keep checking my phone and reconnecting it.

App has stopped providing history. It is showing a "network unavailable" error.

iPhone won’t connect to app. Bluetooth is on

Watch doesn’t connect with my phone to tell me if I have a text message anymore I got this watch Christmas of 2022 and I’ve been having problems ever since. I am hard of hearing and need the watch to vibrate around my wrist so I know I have an incoming text message. Also, I have to reconnect my watch to my phone multiple times aI am hard of hearing and need the watch to vibrate around my wrist so I know I have an incoming text message. Also, I have to reconnect my watch to my phone multiple times a day to see the damn weather. I was given this watch because it supposed to be seen your friendly and helpful..

Device connects to my iPhone and the HBand app. The app records my steps (Pedometer) and Heart Rate, but it does not store my Blood Pressure, Blood Oxygen, or HRV data at all. I have tried refreshing the app as well as disconnecting the device, but it still only records the items mentioned above while not recording the others. Thank You

So far my Hband watch is working OK. However. It does NOT have the blood glucose on the dashboard. Nor does it appear when I swipe to next feature. Is there an update?

I can't get the weather to change locations to my current location. I have permissions set to allow the app to use my location all the time but it still doesn't update.

My watch indicates Female - I am a male! When touching that on the watch face I get a "update your profile in H band" message, how can I do that? Looking through H band I have not found that option. Thank you.

Can't get weather

H Band won't update my profile on watch. It still show a female instead of male.

The battery went dead so I charged it to full, after that it will not turn on any longer.

My h band watch is reading a 6.3 mmol/L however, my blood glucose glucometer is reading 27.7 mmol/L. How do I get my h band watch to read more accurately?

Blood glucose not updating to dashboard

On the second day my H band has frozen cannot move anything the clock works that’s all Tried factory reset then reset that’s it I am very disappointed my partner got this H band to check my blood level it worked the the first day now it’s dead very dissatisfied waste of money puts me in dangerous blood level spike Is this just a gimmick Help??????????

1) Sleep is way off. I go to bed at 8 or 8:30 and logs me asleep anywhere from 11-1, and my fitbit shows all of my deep sleep is in those early first few hours. I am showing about half my actual hours on hband. For this reason, I decided to charge my hband at night and use my fitbit band to log my sleep more accurately. 2) The BP, HR, AC1, Oxygenation not reporting on app although recorded a number of time on the wrist band. 3) The charging mechanism is awkward and keeps falling off the device. 4) There needs to be a way to add steps logged from another device if I have to take this one off to charge. There is no online interface to do this like on fitbit. Please add an computer online version too and the ability to add sleep hours and/or steps if needed for this reason. 5) When these issues are fixed, please provide a way for us to run an update to include these fixes when we open the app. Thanks!!

Sleep time way off. I go to bed at 9 pm and it shows I went to bed after 1 AM

Requires an unknown 4 digit password to reconnect to watch (GTR). The time on the watch is incorrect. Cannot connect watch to iPhone because of unknown password. Watch is now useless.

watch works fine, at fraction of price of fibit. it would be nice to have more choices of watch display. what does the interlocking chain icon represent?

I bought this specifically for the blood glucose monitoring, however I am not seeing that section as I scroll through all the different functions. How do I get this included into my stats?

Having issue with my profile. I keep setting "MALE" in my profile on the app but the watch still shows "FEMALE" How can I get the watch to sync this info with the info on the app?

My hband Oxygen meter always goes from 99% to 96%, even when my oxymeter says a different number. How do I get it to read accurately? That and the blood glucose meter are why I bought this watch!

My iPhone 12 see the phone but does not connect ! Phone shows on itself that his Bluetooth is disconnected , how do I switch the blue tooth on as I can not connect my phone to the iPhone

My new H Band watch keeps sending “disconnect” signals. What’s wrong?

1. Glucose reading is not in mg/dL (medical standard) 2. H band app requires smart phone, not compatible with tablet 3. "Sleep" and "activity prompt" do not recognize people who sleep during the day and work at night; it thinks I was "sleeping" and totally misreads REM/light/deep sleep while I'm working. When I try to set the activity reminder it tells me the times I select are "not reasonable" when they are perfectly reasonable for someone whose first meal of the "day" is supper and final meal is breakfast before going to bed.

I want to change my glucose readings from mmol/l to mg/dl

After downloading app using QR code on My Motorola Z force phone, h band is running in the background but does not display a user interface. Therefore I cannot connect to Bluetooth

My watch screen is all jumbled and streak y and will not reset...nothing has been done to the watch and I have had it for two days

My pedometer is inaccurate, it is off by over 2000 steps. Not sure about other accuracies. I will write again if I find other problems.

Just received and set up h band with iPhone. No glucose data on phone and no option for continuous monitoring of glucose as advertised

I have no blood glucose interface.

2 issues 1) H band will not run on my Galaxy Tablet 5se. If it's not compatible, what app should I use for that device? 2) H Band or FITVII not recording all of the time I slept. Am I doing something wrong or is this a known issue?

Password format error? Password not allowing reset. Trying to login

I cannot get the sleep to accurately start when I go to sleep

I would like you to expand your watch faces to include the various holidays and seasonal pictures. I understand that I am able to set a photo as a watchface but would rather have preset ones to choose from the app. Thank you

My H Band doesn’t record Sleep

I charged my H Band for the first time in about 5 years. It will not connect to my Samsung Galaxy S22. I've turned blue tooth on and off on the phone and powered the watch off several times. What else can be checked?

bought a new samsung A53 phone. H band app will not allow me top set password after using 4 digit code to rest password. Message states Network unavailable. Removed and reinstalled app and the same happens. Liked the watch and app until this happened. Please advise me and help, Thank you

Its recording my heartrate and sleep but not my blood pressure readings. I've reset it and still nothing.

Requires an unknown 4 digit password to reconnect to Bluetooth . Can’t use the product without this information which is not provided with the watch

Sleep mode won’t activate Everything else seems OK

Watch display all the alerts but SMS. Check everything related and everything is ON. Any recommendations?

Mh band keeps saying connection successful on and off

The app does not send reset code to my email. Can I get the right user email I’d?

The device will not charge

H Band cannot connect to suinsist watch. Asking for 4 digit password I never had to setup before. Cannot reset or anything.

E400 smartwatch. Always appears message- An unaxpecting error ... when I try to use personal setting of blood glucose monitoring. But personal setting of blood pressure works correctly. Build version: 8.4.5 Current date: 2022-10-17 20:02:42 Device: Samsung SM-J530F Stack trace: java.lang.NumberFormatException: For input string: "8,5" at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043) at sun.misc.FloatingDecimal.parseFloat(FloatingDecimal.java:122) at java.lang.Float.parseFloat(Float.java:451) at com.veepoo.hband.activity.connected.setting.BloodGlucoseSettingActivity.onClickEvent(BloodGlucoseSettingActivity.java:159) at com.veepoo.hband.activity.connected.setting.BloodGlucoseSettingActivity_ViewBinding$1.doClick(BloodGlucoseSettingActivity_ViewBinding.java:42) at butterknife.internal.DebouncingOnClickListener.onClick(DebouncingOnClickListener.java:18) at android.view.View.performClick(View.java:7357) at android.widget.TextView.performClick(TextView.java:14263) at android.view.View.performClickInternal(View.java:7323) at android.view.View.access$3200(View.java:849) at android.view.View$PerformClick.run(View.java:27895) at android.os.Handler.handleCallback(Handler.java:873) at android.os.Handler.dispatchMessage(Handler.java:99) at android.os.Looper.loop(Looper.java:216) at android.app.ActivityThread.main(ActivityThread.java:7266) at java.lang.reflect.Method.invoke(Native Method) at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:494) at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:975)

I forgot the password of Smartwatch it cannot connect to the app always asking 4 digital password how can fix this i alt try the 0000 password but still smart watch can’t sync to the fitness app

The smart watch not be able to connect to the app to reset the password I forgot the 4 digital password to connect

Weather doesn't show on my watch. Says no data

Purchased a smartwatch model F22R and everything seems to work perfectly except the weather will not show up. I've tried every possible ways to fix this but still no weather showing. I've resetted the watch and the app several times to no avail. Unless my country location is not available in your app or something else I can't get the weather at all. Please help.

iPhone is not recording data.

My data- heart rate, blood pressure, sleep, and steps, are not showing in the h band app. I can see them on my phone. I tried to reset, uninstalled the app, and even did factory reset. Nothing is working. I have a heart condition and I have to keep track of heart rate and blood pressure. Why I purchased a smart watch. I would like to know why it's not working. Thank you, Tonya Miller Miller.tonyam18@redacted 336-459-8111

This is the second H Band l have had. The first one was replaced after 5 months due to the charging connection snapping. The replacement l have had for 2 months - the same thing has happened. I am careful when it comes to taking off the strap for charging. Strap had never fitted properly from start.

Won't snyc HR or sleep

When I try to use the egg function, it starts then stops and gives a "falling off of leads" error. How to fix.

Hband app not logging heart rate data

The app shows sleep information but not steps or heart rate Help

The app shows sleep information but not steps or heart rate Help

I need a 4 digit # to reconnect…what is it?

H band is asking for a 4 digit password I never made,to connect to my watch. Cannot connect without it. Terrible product

H Band does not connect to my Samsung S8 anymore - used to be ok before. I re-installed app, also re-started my phone and band. When clicking on connect in app - it just circles and nothing happens. Cannot longer use as it cannot connect to my cell phone.

H band will not connect. App has been deleted and reinstalled, band has been reset, Bluetooth shows connected but band circles in connecting mode with no movement.

I'm struggling to reset my password as I was unable to connect the smartwatch to the app it needed 4 digital to connect.

I am unable to connect Blackview smart watch R7 pro. It was not at all connecting all setting make okay permission allowed but still R7 rpo watch not paring with H-Bad app, where as other R1, R3, R5 are connecting

I can't get the App to connect to my watch. At first it worked, but about a week ago, it said it was not connected, even though the phone showed that it was connected. So I forgot it in the phone, updated the phone, deleted the app, re-installed the app, but it keeps asking for a password. I put in 0000, but it doesn't work. It does not show up on my iphone's bluetooth.

Wouldn't let me log in so I tried to reset password and it timed out. Deleted app and installed again...still won't recognize or let me change password...I can't adjust the time unless it sincs with phone