Are you having issues? Select the issue you are having below and provide feedback to Connexx Smart Remote.
- The app does not allow for storing different personalizations and automatically switches back to auto adjust after 20 minutes.
- Limited adjustment features for background noise suppression, cellphone connectivity, and directional adjustment.
- Sound quality varies and can be inconsistent.
Complete guide to troubleshoot Connexx Smart Remote app on iOS and Android devices. Solve all Connexx Smart Remote app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sivantos Pte. Ltd., developers of Connexx Smart Remote.
ConnexxSmartRemote will only provide all the functions if configured by your hearing health specialist. • Change hearing programs without the need to touch your hearing aids. • Adjust bass & treble to balance the quality of sound. • Adjust the span and direction of the microphones (PL 80 & 60 and TL 16 & 12 devices). • Check the battery status of your hearing aids (PL 80 / 60 / 40 and TL 16 / 12 / 8 devices). Turn your mobile device into a remote control for your Rexton and Audio Service hearing aids! The Smart Remote App is a tool whereby the patient can adjust convenience functions of a hearing aid, within a framework given by a hearing health specialist, e. g. , ENT doctor, audiologist or acoustician. The Smart Remote App is only compatible with the latest generation of Rexton 6c & 4c [80 / 60 / 40 / 30 / 20], Audio Service G4 & G3 [16 / 12 / 8 / 6 / 4] and A&M XTM hearing aids. ConnexxSmartRemote enhances discretion by hiding the remote control within your mobile device without the need for additional hardware. Full control of your hearing aids looks as subtle as checking for a text message. The Smart Remote app generates short control signals which are designed to be played through the devices speakers and may be audible. 1. The Smart Remote App is compatible iPhone 4s, 5, 5c, 5s, SE, 6, 6 Plus, 6s, 6s Plus, iPod touch 5th Gen and iPad running iOS 8. 1 or higher public release. While using ConnexxSmartRemote do not use the device with headphones, headsets or other audio playback devices. While using ConnexxSmartRemote do not hold the loudspeaker of this device to your ears or the ears of others. 2. PLEASE CAREFULLY READ THE MANUAL OF THE HEARING AIDS BEFORE USING ConnexxSmartRemote.