Hearing Remote Reviews

Hearing Remote Reviews

Published by on 2024-05-27

🏷️ About: The Hearing Remote app is a remote control for hearing aids that allows users to control volume, change programs, personalize sound, receive remote adjustments, and access status information. The app also provides timely notifications to help users learn how to use and care for their hearing aids.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
67.1%

😎👌🔥 Positive experience
17.8%

🙄💅🫥 Neutral
15.0%

~ from Justuseapp.com NLP analysis of 1,829 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use

- Rarely switch programs

- No difficulties



Read 21 Customer Service Reviews 👿🤬😡😠💢😤

4.4 out of 5

Impossible to use

2022-05-21

App spins and spins and can’t find hearing aid. All appropriate steps taken. Failed. Useless app

Very poor

2022-06-22

App very difficult to pair to hearing aids, when they do connect they don’t stay connected , when they are connected most of the functions don’t work ie,volume control equalizer etc. waste of time messing with it

Scratchy phone calls and …

2022-07-23

My instructions to close the adaptive Bluetooth were supposed to fix that, but no go. I’m gave that button seems to turn itself back on. Ive deleted HearingRemote are re-downloaded it several times it keeps telling me I cannot access the adjustments because Bluetooth isn’t working- when in fact it is: aids are pairs to my phone!

Useless

2022-08-24

Controls column only. No instructions on how to link to tv. No way to adjust bass and treble.

Nothing but problems

2022-09-25

Worst app I’ve ever used. I downloaded this because my grandfather needed to be able to control his hearing aid volume with something he could see instead of the buttons on his hearing aids. It was easy to connect to Bluetooth, but that’s not rocket science.

The issue comes in when HearingRemote decides to change the single slider with a double slider FOR NO REASON. It was confusing for him and his wife as well as being difficult to resolve. It gives you the option to change it back to one slider or change it to two, that’s true. The issue comes in when HearingRemote arbitrarily decides to change to a double slider when the selection mode is not activated. It doesn’t give a reason as to why it changes it and it doesn’t seem to have a pattern.

I would not recommend HearingRemote to anyone who has issues with technology. I’ve had an iPhone for 10 years and I struggled with figuring out how to problem solve HearingRemote.

One redeeming feature: it was completely free. We had to purchase a $285 hearing aid remote from the dealer just to be able to function. Seriously, whoever programmed this needs to rethink the structure. Hope y’all have better luck than we did.

app connection

2022-10-26

Horrible app never stays connected to hearing why have app as it now limits use

Needs improvement

2022-11-27

Hearing aids do not stay paired with HearingRemote

Buggy and needs update like its Unitron sister app

2022-12-28

Sonova AG wrote HearingRemote and the sister app for Unitron. My hearing aids are made by Unitron, but are sold under the Audicus brand. Same hearing aids, yet the Hearing Remote app is V 3.02 and hasn’t been updated in over 5 months. The Unitron app is V 3.03 and was updated 2 months ago. No idea what the enhancements were, but it hardly seems right does it?

And to boot, it’s buggy. Under “Programs” there is an entry for “Bluetooth Streaming” which allows you to adjust for “Media” or “Surroundings.” It basically seems to be a bass and treble adjustment – when you can access it. If you visit “My hearing aids > My programs” it’s the last entry in the list. I’ll be darned if I know how I ever got to it 3 or 4 times, but I did. I’ve spent the better part of an afternoon trying to replicate the efforts that took me to it those few times.

So come on Sonova AG - don’t treat Audicus like a red-headed stepchild. Keep the apps in sync and fix the bugs. And improve it.

Pairing app

2023-01-29

Hard to pair app with hearing aids
Even though hearing aids are connected to Bluetooth keep receiving messages not connected
Poorly designed

Useless

2023-03-02

App only allows for adjusting volume but advertises ability to further adjust treble, bass, etc of settings and programs.

Simple to use

2023-03-31

Control volume and programs on Embrace Hearing aids

Relate 2.0 BTE / RIC

2023-05-02

So far so good. Disagree with review that it’s useless. Will update.

Works great!

2023-06-02

I have not had any difficulties with HearingRemote. Works great for me. It is very easy to use.

Simple to use and no confusion

2023-07-04

Easy to use for adjusting my volume when needed. Rarely switch programs

Better than others

2023-08-04

HearingRemote is better than other similar apps that I have used

David Leach
2024-09-15

I can no longer find the equalizer control. What has happened to it? It has been visible for several years and is now no longer present.

David McClaren
2023-07-26

Have been using this app for a while now but find it very frustrating. The main frustration is whenever you set a programme I.e. car where I have the left higher than the right so I can hear my wife better it doesn't save the programme. You have to re-set it each time after you charge the hearing aids. This applies to all the programmes.

David Kerridge
2023-03-27

An app of this nature which doesn't 'save' settings. That's the whole point. Isn't it?

D.C.K.
2023-03-04

Laboriously troublesome. Uphill all the way. Be warned!

Tom Wattenbarger
2022-02-15

Can only raise the volume. Will not pipe sound into hearing aid using t-coil system. For this reason, practically useless for me.

Desmond Farrell
2021-07-08

Fed up trying to connect to left aid.



Is Hearing Remote Safe? 🤗🙏


Yes. Hearing Remote is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,829 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for Hearing Remote Is 21.0/100.


Is Hearing Remote Legit? 💯


Yes. Hearing Remote is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,829 Hearing Remote User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Hearing Remote Is 38.7/100..


Is Hearing Remote not working? 🚨


Hearing Remote works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Hearing Remote? Post a Review




Features

- Control volume

- Change programs

- Mute and unmute

- Personalize the sound of hearing aids using a 3-band equalizer

- Receive remote adjustments sent from hearing health care provider through remote adjust

- Choose up to 6 pre-set manual programs that can be added and customized directly through the app

- Customize manual programs with Reduce Noise, Enhance Speech, and Focus Mic controls

- Temporarily boost speech or listening comfort while in the automatic program

- Receive Tutor notifications on how to care for and maintain hearing aids

- Adjust the balance between streamed signals and amplified sounds

- Adjust tinnitus masker

- Access status information such as battery charge status and wearing time

- Compatible with select hearing aids with Bluetooth connectivity.

- Some features are only available on newer generation hearing instruments.

  Customer Service/Support