UPoint app not working? crashes or has problems?

UPoint Status

Published by Alight Solutions, LLC

Access your employer benefit and career details anytime, anywhere. UPoint
Mobile HR is available for the employees and benefit participants of companies
that partner with Alight Solutions to administer their HR and benefit programs.

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Common dislikes about UPoint app

- Not an app

- Super slow

- Aspect ratio is off

- Last update broke things

- White screen when opened

Have a Problem with UPoint Mobile HR? Report Issue

Common UPoint Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UPoint app on iOS and Android devices. Solve all UPoint app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UPoint iPhone Issues and Solutions

UPoint iOS app crashes, not working, errors
UPoint iOS app network issues
UPoint on iOS has black/white screen

UPoint Android App Issues and Solutions

UPoint has errors/crashing/not working
UPoint server network connectivity issues
UPoint has black screen

UPoint iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UPoint app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UPoint app crashes or not working on Iphone (iOS):

Close and restart the UPoint app on iPhone
Update UPoint app to the Latest Version for iOS
Uninstall and reinstall UPoint iPhone app
Update your iPhone to the latest iOS version

Fix UPoint on iPhone unable to connect to server/internet connection issues::

To resolve UPoint network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UPoint black/white screen (blank screen) on iPhone:

Follow the UPoint iOS app troubleshooting guide Here →

UPoint Android App Issues and Solutions

Fix UPoint not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UPoint app issues:

Force Stop the UPoint App
1. On android, goto "Settings" » click UPoint app. » click "Force Stop".

Update UPoint to the latest version on PlayStore

Clear UPoint App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UPoint app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UPoint.

Fix UPoint unable to contact server/ UPoint internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UPoint » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UPoint » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UPoint on android.

Solve UPoint black/white screens issue on Android:

Follow the UPoint android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alight Solutions, LLC, developers of UPoint.

100% Contact Match

Developer: Alight Solutions, LLC

E-Mail: [email protected]

Website: Visit UPoint Website

About this app

If your company has not yet enabled UPoint , you’ll get a shortcut to the login page for your company’s full, mobile-friendly HR/benefits website instead. this app is a registered trademark Alight Solutions LLC. Work and life. Companies and people. Access your employer benefit and career details anytime, anywhere. this app Mobile HR is available for the employees and benefit participants of companies that partner with Alight Solutions to administer their HR and benefit programs. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. The first time you access UPoint , you’ll be asked to search for and select your company’s name. We understand the powerful human connections that create success for your organization. Innovation and understanding. We are proud to be shaping the future of work and life for organizations, people and their families.