Synology Drive app not working? crashes or has problems?

Synology Drive Status

Published by Synology Inc. on 2024-01-23

**You must own a Synology NAS to run this app, and be running the latest
Synology Drive 1.0.

I have a problem with Synology Drive

Are you having issues? Select the issue you are having below and provide feedback to Synology Drive.

Fix my App Errors »»

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 1 Comments

By Mansgt 11 months ago

IOS Drive app suddenly not working on all my devices iPhone15, iPhoneSE2020, iPad air2, ipad mini. App just crashes after a minute. Reinstalled on my iPhone 15, now working but I have to redo all the settings on all devices after reinstalling.

Common dislikes about Synology Drive app

- Non-functional Files app integration

- App crash upon tapping a labeled item

- Inability to save an entire folder of items for offline access

- No folder sync function

Have a Problem with Synology Drive? Report Issue

Common Synology Drive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Synology Drive app on iOS and Android devices. Solve all Synology Drive app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Synology Drive iPhone Issues and Solutions

Synology Drive iOS app crashes, not working, errors
Synology Drive iOS app network issues
Synology Drive on iOS has black/white screen

Synology Drive Android App Issues and Solutions

Synology Drive has errors/crashing/not working
Synology Drive server network connectivity issues
Synology Drive has black screen

Synology Drive iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Synology Drive app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Synology Drive app crashes or not working on Iphone (iOS):

Close and restart the Synology Drive app on iPhone
Update Synology Drive app to the Latest Version for iOS
Uninstall and reinstall Synology Drive iPhone app
Update your iPhone to the latest iOS version

Fix Synology Drive on iPhone unable to connect to server/internet connection issues::

To resolve Synology Drive network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Synology Drive black/white screen (blank screen) on iPhone:

Follow the Synology Drive iOS app troubleshooting guide Here →

Synology Drive Android App Issues and Solutions

Fix Synology Drive not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Synology Drive app issues:

Force Stop the Synology Drive App
1. On android, goto "Settings" » click Synology Drive app. » click "Force Stop".

Update Synology Drive to the latest version on PlayStore

Clear Synology Drive App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Synology Drive app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Synology Drive.

Fix Synology Drive unable to contact server/ Synology Drive internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Synology Drive » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Synology Drive » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Synology Drive on android.

Solve Synology Drive black/white screens issue on Android:

Follow the Synology Drive android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of Synology Drive.

100% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit Synology Drive Website

About this app

In addition to common file types, such as documents, images, videos, and music, SynologyDrive 's user-friendly in-app viewer can open Synology Office documents, spreadsheets, and slides. Convenient management features, such as syncing, searching, sharing, moving, and applying labels to files, are all available in SynologyDrive , allowing users to complete tasks efficiently anytime, anywhere. **You must own a Synology NAS to run SynologyDrive, and be running the latest Synology Drive 1. 0. Synology Drive iOS mobile app allows you to easily access and manage files in your Synology Drive on the go.