Contact Synology Drive Support

by Cory9214

Echoing others, the app has a series of issues that speak to developer neglect. Of primary concern to me is the non-functional Files app integration. It simply doesn’t work, and the “Content Unavailable” message is the most reliable thing one can expect when attempting to access Synology Drive from the native Files app. Frustratingly, this isn’t a new issue - it’s just gotten worse.

Using the “Labels” feature results in a consistent app crash upon tapping a labeled item, and the inability to save an entire folder of items for offline access makes the entire “Offline Access” function more of burden than a feature.

Feels like the app should simply be removed from the store until the issues are fixed, especially given that a core, fairly mature iOS and iPadOS integration such as Files provides such a subpar experience in comparison to both iOS and Synology’s own DSM.

by Symonty

Since you can no longer use DS Cloud on DSM 7.0+ this poor attempt at a prettier but less functional file sync app is our only choice.
You can no longer sync folders , which is a vital part of the whole system, with thousands of small files in folders I use for work, not having a folder sync function makes this app completely useless.
Have not even look beyond this missing feature TBH, cause it is a killer for my needs.
Thinking about using better supported online file system instead.

by Matt73014

There is an “Offline access” setting, which disables itself if you select a folder. If you want to go through every folder and individually select files, and then Offline Access to have a copy on your device, you have more time than I do.
Dropbox lets you sync folders and such easily to the device. My iPad Pro has more storage than my laptop and my cellphone is tied for storage. Let me sync my files by Shared Folder or My Drive at a top level like competitor apps.