Mattermost app not working? crashes or has problems?

Mattermost Status

Published by Mattermost, Inc. on 2023-12-16

Requires Mattermost Server v6.3.

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User reports:
App has problems

User reports 3

problems reported in the last 24 hours

24 hour clock

Most reported problems

Connection

33.3%

Not working

33.3%

Something else

33.3%

Reported Issues: 1 Comments

By Mary Chisholm 10 months ago

Mattermost app won’t work on mac. I have removed app, reloaded, shut down computer and restarted….nothing works

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Common Mattermost Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mattermost app on iOS and Android devices. Solve all Mattermost app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mattermost iPhone Issues and Solutions

Mattermost iOS app crashes, not working, errors
Mattermost iOS app network issues
Mattermost on iOS has black/white screen

Mattermost Android App Issues and Solutions

Mattermost has errors/crashing/not working
Mattermost server network connectivity issues
Mattermost has black screen

Mattermost iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mattermost app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mattermost app crashes or not working on Iphone (iOS):

Close and restart the Mattermost app on iPhone
Update Mattermost app to the Latest Version for iOS
Uninstall and reinstall Mattermost iPhone app
Update your iPhone to the latest iOS version

Fix Mattermost on iPhone unable to connect to server/internet connection issues::

To resolve Mattermost network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mattermost black/white screen (blank screen) on iPhone:

Follow the Mattermost iOS app troubleshooting guide Here →

Mattermost Android App Issues and Solutions

Fix Mattermost not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mattermost app issues:

Force Stop the Mattermost App
1. On android, goto "Settings" » click Mattermost app. » click "Force Stop".

Update Mattermost to the latest version on PlayStore

Clear Mattermost App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mattermost app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mattermost.

Fix Mattermost unable to contact server/ Mattermost internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mattermost » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mattermost » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mattermost on android.

Solve Mattermost black/white screens issue on Android:

Follow the Mattermost android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mattermost, Inc., developers of Mattermost.

100% Contact Match

Developer: Mattermost

E-Mail: [email protected]

Website: Visit Mattermost Website

71.43% Contact Match

Developer: Mattermost

E-Mail: [email protected]

Website: Visit Mattermost Website

About this app

Older servers may not be able to connect or have unexpected behavior. this app is an open source platform for secure collaboration across the entire software development lifecycle. - Keep all of your team communications in one place. - Unite your entire technology stack through a single point of collaboration. - Meet the strictest security, privacy, and compliance requirements. To use Mattermost, you need a URL for a this app server. Requires this app Server v6. 3. 0+. Deploy your own server: app. com/guides/deployment.