Snapshot Status
Are you having issues? Select the issue you are having below and provide feedback to Snapshot.
problems reported in the last 24 hours
Summary of Snapshot Problems 😠👌🔥
- Counts trips with bad actions as driver
- Counts late trips as impacting driving record
- Counts phone usage even if using hands-free BT or headset
- Counts phone usage even if car is stopped and engine off
- Falsely creates record of illegal activity
6 Reported Issues: 😵🆘🛟🚨📢
I was on the phone and waiting for over 2 hrs on each time. No customer services what so ever. This is beyond DEPLORABLE.
Hi, Snapshot stop working. Restart keeps stopping. Waited for you to pick up my call for an hour. Gave up. Please e-mail a link to download the Snapshot app. 281-935-4334. Thank you.
I’ve called twice and both times they had me check settings and then delete the app and add it back in. It’s still not working. Please help as each time I call there’s long wait times and they don’t resolve the problem.
I'm getting an error in snapshot. Does anyone know how to fix this?
I'm getting an error in snapshot. Does anyone know how to fix this?
I've getting messages that my snapshot port is not plugged in. That's not true because it's has been plugged in for over a month. I get 3 beeps when I start the car, and beeps when I brake too hard. I've been on hold for 2 hours so when you figure out your program, please give me a call at 941-713-9142. My device # is Device ID: P231505646X.
Have a Problem with Snapshot® Mobile? Report Issue
Common Snapshot Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Snapshot app on iOS and Android devices. Solve all Snapshot app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Progressive Insurance, developers of Snapshot.
For policyholders: People who’ve already purchased a Progressive insurance policy and enrolled in this app with the mobile app (not the plug-in device) can use it to complete their this app driving period. For everyone else: People who are not current Progressive customers can use the this app app to participate in this app Road Test. The this app app is available to everyone, even if you’re not a Progressive policyholder. Available in select states. Just download, enroll, and drive with Snapshot for a few weeks to get your results. It’s a way to try out this app before you buy, and potentially even earn a discount! Available in select states.
