Snapshot app not working? crashes or has problems?

Snapshot Status

Last Updated on 2024-01-30 by Progressive Insurance

I have a problem with Snapshot

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User reports:
No current problems

User reports 0

Summary of Snapshot Problems 🔥

- Counts trips with bad actions as driver

- Counts late trips as impacting driving record

- Counts phone usage even if using hands-free BT or headset

- Counts phone usage even if car is stopped and engine off

- Falsely creates record of illegal activity

📋 6 Reported Issues:

Calvin C 2023-08-08

I was on the phone and waiting for over 2 hrs on each time. No customer services what so ever. This is beyond DEPLORABLE.

Yuri Lansky 2023-08-02

Hi, Snapshot stop working. Restart keeps stopping. Waited for you to pick up my call for an hour. Gave up. Please e-mail a link to download the Snapshot app. 281-935-4334. Thank you.

Anthony Leopold 2023-08-01

I’ve called twice and both times they had me check settings and then delete the app and add it back in. It’s still not working. Please help as each time I call there’s long wait times and they don’t resolve the problem.

Toni 2023-07-18

I'm getting an error in snapshot. Does anyone know how to fix this?

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Toni 2023-07-18

I'm getting an error in snapshot. Does anyone know how to fix this?

Ralph Faillace 2023-06-09

I've getting messages that my snapshot port is not plugged in. That's not true because it's has been plugged in for over a month. I get 3 beeps when I start the car, and beeps when I brake too hard. I've been on hold for 2 hours so when you figure out your program, please give me a call at 941-713-9142. My device # is Device ID: P231505646X.

Showing 1-6 of 6 reported issues:

Have a Problem with Snapshot® Mobile? Report Issue

Common Snapshot Problems & Solutions. Troubleshooting Guide

Table of Contents:

Snapshot iPhone Issues and Solutions

Snapshot iOS app crashes, not working, errors
Snapshot iOS app network issues
Snapshot on iOS has black/white screen

Snapshot Android App Issues and Solutions

Snapshot has errors/crashing/not working
Snapshot server network connectivity issues
Snapshot has black screen

⚠️ Troubleshoot | Fix Now in One Click

Snapshot iPhone Issues and Solutions

How to fix Snapshot app crashes or not working on Iphone (iOS):

Close and restart the Snapshot app on iPhone
Update Snapshot app to the Latest Version for iOS
Uninstall and reinstall Snapshot iPhone app
Update your iPhone to the latest iOS version

Fix Snapshot on iPhone unable to connect to server/internet connection issues::

To resolve Snapshot network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Snapshot Android App Issues and Solutions

Fix Snapshot not working on Android, crashes, errors or is unresponsive:

Force Stop the Snapshot App
1. On android, goto Settings » Snapshot » click [Force Stop]

Update Snapshot to the latest version on PlayStore

Clear Snapshot App Cache and Data:
1. On android, goto Settings » Apps » Snapshot » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Snapshot.

Fix Snapshot unable to contact server/ Snapshot internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Snapshot » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Snapshot » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Snapshot