Snapshot app not working? crashes or has problems?

Snapshot Status

Published by Progressive Insurance on 2023-06-27

The Snapshot app is available to everyone, even if you’re not a Progressive
policyholder. For policyholders: People who’ve already purchased a
Progressive insurance policy and enrolled in Snapshot with the mobile app (not
the plug-in device) can use it to complete their Snapshot driving period.

I have a problem with Snapshot

Are you having issues? Select the issue you are having below and provide feedback to Snapshot.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 6 Comments

By Calvin C 8 months ago

I was on the phone and waiting for over 2 hrs on each time. No customer services what so ever. This is beyond DEPLORABLE.

By Yuri Lansky 8 months ago

Hi, Snapshot stop working. Restart keeps stopping. Waited for you to pick up my call for an hour. Gave up. Please e-mail a link to download the Snapshot app. 281-935-4334. Thank you.

By Anthony Leopold 8 months ago

I’ve called twice and both times they had me check settings and then delete the app and add it back in. It’s still not working. Please help as each time I call there’s long wait times and they don’t resolve the problem.

By Toni 8 months ago

I'm getting an error in snapshot. Does anyone know how to fix this?

By Toni 8 months ago

I'm getting an error in snapshot. Does anyone know how to fix this?

By Ralph Faillace 10 months ago

I've getting messages that my snapshot port is not plugged in. That's not true because it's has been plugged in for over a month. I get 3 beeps when I start the car, and beeps when I brake too hard. I've been on hold for 2 hours so when you figure out your program, please give me a call at 941-713-9142. My device # is Device ID: P231505646X.

Common dislikes about Snapshot app

- Counts trips with bad actions as driver

- Counts late trips as impacting driving record

- Counts phone usage even if using hands-free BT or headset

- Counts phone usage even if car is stopped and engine off

- Falsely creates record of illegal activity

Have a Problem with Snapshot® Mobile? Report Issue

Common Snapshot Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Snapshot app on iOS and Android devices. Solve all Snapshot app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Snapshot iPhone Issues and Solutions

Snapshot iOS app crashes, not working, errors
Snapshot iOS app network issues
Snapshot on iOS has black/white screen

Snapshot Android App Issues and Solutions

Snapshot has errors/crashing/not working
Snapshot server network connectivity issues
Snapshot has black screen

Snapshot iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Snapshot app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Snapshot app crashes or not working on Iphone (iOS):

Close and restart the Snapshot app on iPhone
Update Snapshot app to the Latest Version for iOS
Uninstall and reinstall Snapshot iPhone app
Update your iPhone to the latest iOS version

Fix Snapshot on iPhone unable to connect to server/internet connection issues::

To resolve Snapshot network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Snapshot black/white screen (blank screen) on iPhone:

Follow the Snapshot iOS app troubleshooting guide Here →

Snapshot Android App Issues and Solutions

Fix Snapshot not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Snapshot app issues:

Force Stop the Snapshot App
1. On android, goto "Settings" » click Snapshot app. » click "Force Stop".

Update Snapshot to the latest version on PlayStore

Clear Snapshot App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Snapshot app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Snapshot.

Fix Snapshot unable to contact server/ Snapshot internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Snapshot » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Snapshot » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Snapshot on android.

Solve Snapshot black/white screens issue on Android:

Follow the Snapshot android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Progressive Insurance, developers of Snapshot.

100% Contact Match

Developer: Progressive Insurance

E-Mail: [email protected]

Website: Visit Snapshot Website

About this app

For policyholders: People who’ve already purchased a Progressive insurance policy and enrolled in this app with the mobile app (not the plug-in device) can use it to complete their this app driving period. For everyone else: People who are not current Progressive customers can use the this app app to participate in this app Road Test. The this app app is available to everyone, even if you’re not a Progressive policyholder. Available in select states. Just download, enroll, and drive with Snapshot for a few weeks to get your results. It’s a way to try out this app before you buy, and potentially even earn a discount! Available in select states.