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96 User reports:
App has problems
 User reports 96

⚠️ Most reported problems ⚠️
Not working
40.9%

Screen
29.1%

Login
14.5%

Something else
12.7%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 14 Reported Issues:

Пряник 2025-06-05

Не получается войти в аккаунт, не помню трансферный код(это вообще что?)

Соня 2025-06-02

Захахаха

W
Wont Let Me Enter Game 2025-04-16

black screen

W
Wont Let Me Enter Game 2025-04-16

black screen

⚠️ Troubleshoot | Report Issue ⚠️
Мия 2025-02-14

Не загружается

Мия 2025-02-14

Хочу изменить персонажа, а приложение просто зависает на этом месте

N
Nami 2023-07-16

it keep saying invalid file

S
Sami 2023-07-10

It keeps saying invalid file, can't open it

V
Ve 2023-03-17

black screen. crashes. lags. nothing works on chromebook..

⚠️ Troubleshoot | Report Issue ⚠️
P
Purple Lady 2023-03-05

Hello I downloaded custom cast on my android phone but when I open it it shows just a black screen.

O
Osanu 2023-01-09

Hello, 👋 I am trying to download custom cast ! On my Android, but it keeps saying invalid file format and stuff similar to that while downloading. Then, it automatically restarts downloading and it just doesn't download. My phone is a Galaxy12 , do you know how to fix this issue?

L
Love 2022-11-16

I’ve had a subscription before which ended with an old card after the bank messed up. I’ve been trying to subscribe again with our new card and it will not let me.

M
Mayu 2022-11-06

When i try to use the tracking it's just freeze and i canot do anything else than restart, this bug happen evrytime i use the tracking systeme on the app

C
Connie 2022-08-04

Character is not showing up.

Showing 1-14 of 14 reported issues:

Have a Problem with CUSTOM CAST? Report Issue




Common CUSTOM CAST Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. CUSTOM CAST iPhone Issues and Solutions

  2. CUSTOM CAST Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: customcast-support@dwango.co.jp

Website: 🌍 Visit CUSTOM CAST Website

Privacy Policy: https://customcast.jp/privacy/en/

Developer: Custom Cast, Inc.




‼️ Outages Happening Right Now

  • Jun 05, 2025, 12:34 PM

    a user from Vologda, Russia reported problems with CUSTOM CAST : Account

  • Jun 02, 2025, 05:38 PM

    a user from Krasnodar, Russia reported problems with CUSTOM CAST : Photo/Video

  • May 30, 2025, 06:54 PM

    a user from Moscow, Russia reported problems with CUSTOM CAST : Not working

  • May 26, 2025, 12:27 AM

    a user from Athens, United States reported problems with CUSTOM CAST : Screen

  • May 25, 2025, 06:21 AM

    a user from South Plainfield, United States reported problems with CUSTOM CAST : Not working

  • May 05, 2025, 08:42 AM

    a user from St Petersburg, Russia reported problems with CUSTOM CAST : Not working

  • Apr 21, 2025, 02:35 PM

    a user from Pontianak, Indonesia reported problems with CUSTOM CAST : Screen

  • Apr 11, 2025, 01:20 PM

    a user from Irkutsk, Russia reported problems with CUSTOM CAST : Screen

  • Mar 13, 2025, 05:50 PM

    a user from Doha, Qatar reported problems with CUSTOM CAST : Screen

  • Mar 10, 2025, 12:06 PM

    a user from Tbilisi, Georgia reported problems with CUSTOM CAST : Screen

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