CUSTOM CAST app not working? crashes or has problems?

CUSTOM CAST Status


I have a problem with CUSTOM CAST

Are you having issues? Select the issue you are having below and provide feedback to CUSTOM CAST.



⚠️ Most reported problems ⚠️
Not working
42.3%

Screen
29.8%

Login
15.4%

Something else
11.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of CUSTOM CAST Problems 🔥

- Long loading times

- Glitching clothing and hair

- Limited clothing options

- Can't transfer characters between devices

- Doesn't save poses or backgrounds

📋 12 Reported Issues:

W
Wont Let Me Enter Game 2025-04-16

black screen

W
Wont Let Me Enter Game 2025-04-16

black screen

Мия 2025-02-14

Не загружается

Мия 2025-02-14

Хочу изменить персонажа, а приложение просто зависает на этом месте

N
Nami 2023-07-16

it keep saying invalid file

S
Sami 2023-07-10

It keeps saying invalid file, can't open it

V
Ve 2023-03-17

black screen. crashes. lags. nothing works on chromebook..

P
Purple Lady 2023-03-05

Hello I downloaded custom cast on my android phone but when I open it it shows just a black screen.

O
Osanu 2023-01-09

Hello, 👋 I am trying to download custom cast ! On my Android, but it keeps saying invalid file format and stuff similar to that while downloading. Then, it automatically restarts downloading and it just doesn't download. My phone is a Galaxy12 , do you know how to fix this issue?

L
Love 2022-11-16

I’ve had a subscription before which ended with an old card after the bank messed up. I’ve been trying to subscribe again with our new card and it will not let me.

M
Mayu 2022-11-06

When i try to use the tracking it's just freeze and i canot do anything else than restart, this bug happen evrytime i use the tracking systeme on the app

C
Connie 2022-08-04

Character is not showing up.

Showing 1-12 of 12 reported issues:

Have a Problem with CUSTOM CAST? Report Issue






  Contact Support

Verified email ✔✔

E-Mail: customcast-support@dwango.co.jp

Website: 🌍 Visit CUSTOM CAST Website

Privacy Policy: https://customcast.jp/privacy/en/

Developer: Custom Cast, Inc.




‼️ Outages Happening Right Now

  • May 05, 2025, 08:42 AM

    a user from St Petersburg, Russia reported problems with CUSTOM CAST : Not working

  • Apr 21, 2025, 02:35 PM

    a user from Pontianak, Indonesia reported problems with CUSTOM CAST : Screen

  • Apr 11, 2025, 01:20 PM

    a user from Irkutsk, Russia reported problems with CUSTOM CAST : Screen

  • Mar 13, 2025, 05:50 PM

    a user from Doha, Qatar reported problems with CUSTOM CAST : Screen

  • Mar 10, 2025, 12:06 PM

    a user from Tbilisi, Georgia reported problems with CUSTOM CAST : Screen

  • Feb 28, 2025, 02:21 PM

    a user from Lipetsk, Russia reported problems with CUSTOM CAST : Login

  • Feb 15, 2025, 03:15 PM

    a user from Berdsk, Russia reported problems with CUSTOM CAST : Not working

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