Contact Snapshot Support

by Kisas.Q

Progressive uses the data from this app to calculate your insurance payment. So you imagine this app is fairly accurate. Unfortunately NO. I used the app for about three months. Five out of ten trips were not recorded. Even for the recorded ones, it missed part of the trips. Or even after you left the car, it still says you are in the car. It produces wrong data, not just inaccurate. I was out of the country for nearly three months, during which I called and let progressive know about this. However, they still opted me out. And then I got a $175 increase on renewal. I didn’t have any new tickets or accidents. The Rep told me that the increase was based on data collected from Snapshot. If you are using this app, you may be paying hundreds dollars extra for the wrong data collected by Snapshot.

by BNarlock

Hey! Do you want to be falsely judged, graded on that judgment and the have to pay extra on your insurance for it? Well than this is the app for you!!!

This app has put me as the passenger at time when I’m driving, doesn’t count half my trips, and will say I was using my phone while driving when I’m not. Used to use my phone as a GPS and was told that’s why it said I was using my phone while driving, (not, yeah our app made a mistake), so I put it in my pocket and guess what! It still will say I’m using my phone! Also, its said that I hard brakes 4 times waiting for the same light. Don’t know how that happens. And of course, it still doesn’t count little of 40 percent of my drives (compared it to the data on my Hum device)

Garbage app!!!! Switch companies or drop the snapshot before it’s too late!!!

by ASGoodin

Gave it a trial run. It said I had “7 events - hard braking” but the trip details only show 3. Funny enough, I actually had ONE where a car (no signal) cut me off so they wouldn’t miss a turn and THAT one actually didn’t register. One of my “hard braking events” supposedly occurred when I gingerly parked my car in a cramped parking lot and another during the slowest roll through an extremely busy construction zone. Definitely seems like a scam to raise your rates.

Update: I literally NEVER use or so much as touch my phone when I drive. I do however have teenage daughters that take turns picking songs on my phone while it’s using Apple CarPlay. There’s no way to change this data without dismissing the entire event as if you were a passenger.
Also there’s now an extra trip showing during a time both me and my phone did not leave the house because my whole family had COVID. Despite the threatening “you must keep this app open in the background” messages or whatever, snapshot managed to record allll of this ^^ regardless.
Anyway, my update is that it’s still a scam. I’m deleting and will gladly pay the whole like $11 dollars it had knocked off our policy. Hope my rates don’t go up even more based on the few trips they fabricated/“collected data” from. If you’re thinking of signing up, don’t. Just have Credit Karma or Chime pull better rates elsewhere instead.