Contact Snapshot Support

by ASGoodin

Gave it a trial run. It said I had “7 events - hard braking” but the trip details only show 3. Funny enough, I actually had ONE where a car (no signal) cut me off so they wouldn’t miss a turn and THAT one actually didn’t register. One of my “hard braking events” supposedly occurred when I gingerly parked my car in a cramped parking lot and another during the slowest roll through an extremely busy construction zone. Definitely seems like a scam to raise your rates.

Update: I literally NEVER use or so much as touch my phone when I drive. I do however have teenage daughters that take turns picking songs on my phone while it’s using Apple CarPlay. There’s no way to change this data without dismissing the entire event as if you were a passenger.
Also there’s now an extra trip showing during a time both me and my phone did not leave the house because my whole family had COVID. Despite the threatening “you must keep this app open in the background” messages or whatever, snapshot managed to record allll of this ^^ regardless.
Anyway, my update is that it’s still a scam. I’m deleting and will gladly pay the whole like $11 dollars it had knocked off our policy. Hope my rates don’t go up even more based on the few trips they fabricated/“collected data” from. If you’re thinking of signing up, don’t. Just have Credit Karma or Chime pull better rates elsewhere instead.

by Lester358

Application is not distinguish between hands-free BT and headset usage. Using GPS for direction, incoming calls, texts, emails even if not answered counts toward phone usage. Giving the fact that using headset now is illegal this app falsely creates record of illegal activity. Even if car stopped and engine off and you make call it flagged as “usage”
originally i requested the dongle, but they told me that Virginia required the app. Well, I am using it for a month already, zero hard brakes, zero accelerations and zero after midnight, but will have to opt-out because of deficient app.
Update: talked to Progressive on how app reported on events “phone usage”. We went through all 5 events, date and time, and all reported “phone in hand” even though 2 calls were on BT, one call was inside parked car with engine off, one was incoming routed to the voice mail, and one was incoming text that I looked after stopped. Basically false reporting as “distracted driving”. I immediately opted out and will return original discount, no matter how accurately one is driving, “distracted driving” surpass it all in all evaluations.

by Tarin.tanvir

This app and its 10% initial discount is just a scam to get you into Progressive insurance. I just used it for several months and had an A+ for my driving. They sent me an email saying I’ll be getting $191 discount starting from my next 6 months period. They indeed gave me $191 discount but after raising my rate by $206. They raised the premium to cover the “discount” they promised. So, basically I’m not getting any discount. There were no reason to raise my premium as I didn’t have any accidents or any claims, did not move my residence, did not add any drivers to my insurance, did not change my car, did not receive any traffic violations or citation.

The only thing changed was the discount they are offering me for safe driving.

This app is very sensitive when counting hard break and fast acceleration. If you have one hard break it will count like 5 hard breaks. I had been driving like my grandpa to get this discount. If they give you discount, they will raise your premium to make it even or in my case I’ll be paying $13 more than I used to after getting the discount.

I wouldn’t recommend anyone to sign up for this scam. It’ll be a complete waste of time. Also, this app drain your battery very fast. You’ll be charging your phone 5-6 times a day.