Samsung Health app not working? crashes or has problems?

Samsung Health Status

Last Updated on 2024-12-02 by Samsung Electronics CO.LTD.

I have a problem with Samsung Health

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Something else

45.5%

Not working

27.3%

Crashes

18.2%

9.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Samsung Health Problems 🔥

- Glitching and non-tracking of workouts

- App freezing or automatically closing

- Galaxy active watch not syncing data

- Heart rate data only downloading occasionally

- Sleep data not downloading

📋 5 Reported Issues:

Frances Monaghan 2024-02-29

Cannot delete food items.

Mary 2023-07-22

Samsung Health "dies" all the time. Put phone (Samsung A14) in my back pocket, go for a 20 minute walk. When I had an S8 I would come back, open the app and look at my steps. With my new (brand new never been used before) A14 I come back and the app will not open. Just a scrolling line at the bottom. Clearing cache does not work. Have to clear the data, and the data is the whole point of the app. Has happened every day this week. How can I make this app not be totally useless?

Joanne Doyle 2022-08-24

For @ past month unable to use Samsung Health at all. As soon as I open the app, it closes. Tried clearing app's cache. Didn't fix. USELESS. Can't access all my history stored in app.

Antony Greenacre 2022-08-01

App continually updating , but stuck ,App will not work any longer

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Beth Walen 2022-05-17

Samsung Health on my Samsung S10 phone no longer reads heart rate or stress level. Have these been removed from the app?? Is there a good reason WHY?? Or is it just to force us to buy wearables? Shame on you!

Showing 1-5 of 5 reported issues:

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Common Samsung Health Problems & Solutions. Troubleshooting Guide

Table of Contents:

Samsung Health iPhone Issues and Solutions

Samsung Health iOS app crashes, not working, errors
Samsung Health iOS app network issues
Samsung Health on iOS has black/white screen

Samsung Health Android App Issues and Solutions

Samsung Health has errors/crashing/not working
Samsung Health server network connectivity issues
Samsung Health has black screen

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Samsung Health iPhone Issues and Solutions

How to fix Samsung Health app crashes or not working on Iphone (iOS):

Close and restart the Samsung Health app on iPhone
Update Samsung Health app to the Latest Version for iOS
Uninstall and reinstall Samsung Health iPhone app
Update your iPhone to the latest iOS version

Fix Samsung Health on iPhone unable to connect to server/internet connection issues::

To resolve Samsung Health network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Samsung Health Android App Issues and Solutions

Fix Samsung Health not working on Android, crashes, errors or is unresponsive:

Force Stop the Samsung Health App
1. On android, goto Settings » Samsung Health » click [Force Stop]

Update Samsung Health to the latest version on PlayStore

Clear Samsung Health App Cache and Data:
1. On android, goto Settings » Apps » Samsung Health » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Samsung Health.

Fix Samsung Health unable to contact server/ Samsung Health internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Samsung Health » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Samsung Health » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Samsung Health