BetterMe app not working? crashes or has problems?

BetterMe Status


I have a problem with BetterMe

Are you having issues? Select the issue you are having below and provide feedback to BetterMe.



⚠️ Most reported problems ⚠️
Not working
35.3%

Login
27.5%

Something else
19.0%

Crashes
9.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of BetterMe Problems 🔥

• Not user friendly

• Unable to customize the "to do" list

• Fasting feature cannot be turned off

• Food recognition is poor

• Limited workouts after 28 days

📋 29 Reported Issues:

H
Helen Clarence 2024-04-02

Cannot get the app to open on my phone. I have cancelled then reinstalled the app, same result

M
Maria McCaughey 2024-03-13

My app won't load my personal plan or the workouts list. I've otherwise been very happy with the app, so I hope this can be resolved! Thanks!

L
Lilette 2024-02-29

No sound What must I do Volume is on

J
Jacqui Jury 2024-01-26

Signed up and paid for a subscription, then told to download the app which failed to install after multiple attempts I gave up and asked for a refund which has been refused. Not impressed. I'm running Android 13 on a Samsung Galaxy S20FE device. This feels like a total scam to me.

B
Balbina 2023-10-25

Hi, I attempted to get in touch with someone via the app around two months ago in order to sign up for the wall pilates challenges, but all I got was the "normal/general" better me app. In other words, I did not receive what I had hoped for. I emailed the support three times and never received a response; as a result, I can no longer even access the app. I requested an email with a link to reset my password, but I never got it despite trying at least four times. I attempted clicking on the below, but again, there was no response. I can't even use the app I downloaded in the first place, even though I paid for a full year of access... Here, I would greatly welcome a response of any kind. Best regards,

M
Mrs C M Donnelly-Dennis 2023-10-13

I have no sound on my app is that right? My volume is up ? Please help thanks

D
Demetrius Watson 2023-09-17

My phone app is not working for my plan. I can see it on my PC, but that doesn't help when I'm not home. How do I get the oops something went wrong screen to go away? I restarted my phone and I also Uninstaller then reinstalled the app.

A
Alease Forde 2023-08-18

App is not opening!! I WANT MY MONEY BACK!!!!

T
Tim Weidlich 2023-08-14

I signed up for an annual subscription, it worked for 1 month, now I can’t log in. It says it doesn’t recognize my e-mail, which is the one I signed up with on Apple. When i contacted customer service to reset the UN & PW they replied back that the e-mail was not in their system, its the e-mail I signed up with, shows in Apple for the subscription. There is no one to contact, and the subscription isn’t reimbursable

T
Terri 2023-08-11

App has access to iPhone health data it was working all day now it won’t work deleted and re downloaded twice ! Did workout data gone

N
Nisha 2023-08-08

My app is not working, just blank page. I have paid subscription for that.

K
Kathleen Martin 2023-07-30

For the first 50 days the app worked perfectly and then from the 20th day into the second month if keeps on pausing then starting all the time

W
Wiki Leslie 2023-07-23

I purchased the app. Day 1, start day today. And it won't open. Very frustrating

C
Catherine 2023-07-17

My app is not working. Just a blank page! Very disappointed! First week of plan.

W
Wendy 2023-07-12

Went onto my Better me app today but its just come up as a grey blank page. Can you tell me why. I have paid for a 3 month subscription but only on my 4th day.

G
Gillian Lloyd 2023-07-06

Am having problems. The app is not working. It was even difficult to leave a message here. Should i contact Paypal to report fraud. No replies to communications

B
Brenda Farrell 2023-07-04

I want to do my workout but a Limited offer page is the first page that appears when I open the app-I can't get beyond it-I can't open any other page-I know you are a business and want to make money but this is just unacceptable

Y
Yonnell Osorio 2023-07-03

I just got the app a few days ago and now it's not working. I'm going to cancel and I want my money back!!

J
Jo Talbot 2023-07-02

Just signed up and tge app isn't working! Bloody great!

S
Shelley Williams 2023-06-18

App not loading. "Oops something went wrong" everything. I've paid for a serive I cannot use

K
Kate Branch 2023-05-24

Music had stoped playing in workouts

S
Sandra 2023-05-16

I have been sent the Band which I don’t believe I ordered. I have cancelled my subscription as a result so I want to return it and be refund but am not getting any response to my emails. This customer service is poor.

C
Chrystal Cleer-padgett 2023-05-03

Just signed up and unable to download app from Google play. Used galaxy app store but not able to sign in once loaded. May cancel

D
Devonnie Miller 2023-04-17

Unable to access app, was updating food log and it came up with exclusive offer, but page is blank. I cannot access, please advise

B
Barbara De Graaf 2023-04-08

I have been charged double for the 3 months trail! One time for the discount price (which I signed up for) and one time for the full price! I can’t get in touch with the customer care or support, nobody is reaponding! GIVE ME MY MONEY BACK!!

P
Pippa Crisp 2023-03-19

My BetterMe app has t been working since yesterday.

A
Alyssa Miller 2023-02-26

My app won’t open, load, or allow me to to type/access anything.

M
Maureen Corrado 2023-01-03

App won’t open

D
Donna Murphy 2022-02-26

I subscribed to this Betterme keto diet by mistake and want to cancel it..paid $29.99 USD on my visa and want a credit with NO further chargesto my Visa,,This transaction took place yesterday Feb,24/2022 I have no app or nothing else..Imade this transaction in errorand WANT IT CANCELLED and a credit to my Visa or this issue will be reported...very difficult to cancel.

Showing 1-29 of 29 reported issues:

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Developer: BetterMe Limited




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