Contact Samsung Health Support

by Jammy-jenny

I am disappointed to inform that this app simply did not work. I paired my galaxy active watch to the Galaxy Watch App correctly, but the Health app does not recognize that I have paired it, and does not sync ANY data. Bluetooth AND the galaxy watch app shows that it is correctly connected but the health app refuses to sync. I’ve dug through all the forums and tried all the solutions and nothing has worked. I have redownloaded BOTH apps, reset the watch, turned my phone on and off, turned Bluetooth off, manually disconnected it from Bluetooth,etc. hey Extremely disappointed, and would give this a 0 is possible considering that it will not sync any data. I would highly suggest getting another active watch (my old Fitbit worked marvelously) and return the Samsung watch while you still can. I read all the negative comments and still plowed ahead assuming that mine would work. It did not. Please return the watch and avoid a situation like mine. Just in case you need more convincing, please note that a quick google search will tell you that Samsung is notoriously unresponsive to complaints about the watch. I beg you- don’t be like me and waste money. Return the watch and buy from another vendor.

by Thickbass

I have a Samsung Fit, and this app plus the Galaxy Fit app worked fine (it’s an odd back and forth handoff, but it worked fine). Since I upgraded to an iPhone 11 about three weeks ago, the software is constantly losing the connection, the band resets randomly, my heart rate data only downloads once in a while, and none of my sleep data is being downloaded. When I got this, I just wanted a reliable heart rate and workout monitor, and the sleep tracking was a nice bonus. Now, I get consistent step data, occasional heart rate data, and no sleep data. The extremely annoying thing is that I can see a tiny chart of my sleep data on the Fit, and the app tells me it’s downloading the sleep data, but it never displays it.
I don’t know if it’s an issue with the app on the new phone, or they just pushed a crap update about the same time I got it, but I’m extremely disappointed to find that a great, minimalist fitness tracker that met my needs has all but crapped out on me.
I have a lot of Samsung products, but I won’t touch their phones or any of their other personal electronics, if they don’t fix this.

by EmmElle86

Two times in the past two to three months, the app had everything disappear except the three goal rings at the top. I had to completely reset everything in order to get anything to work. Then, today, everything was gone again, but this time even the goal rings were gone. How can you track anything if you have to reset everything every month? This is ridiculous. Not to mention, I’ve started getting an error every time I try to send an error report. I will never invest in anything Samsung again, that is for sure. These aren’t even including the watch issues I’ve had. So disappointed.

Update: They reached out to respond to this review by telling me to reinstall the app (yet again) and restart my iPhone (yet again)... I’m sick of having to delete and reinstall this app, losing all of my data... isn’t the very point of an app like this, the data? I will not be reinstalling the app yet again. Too many issues between my watch and the app, both. Neither work correctly as often as they should, in my experience. Good luck to Samsung and other users.